Service Agent Representative

SUMMARY

Friendly Customer

Service Agent ready to

resolve any problem.

Troubleshoots technical

issues and educates on

logistics and policies,

allowing for customer

satisfaction without

unnecessary escalation

of support calls.

SKILLS

Product Promotion

Delivery Scheduling

Problem Resolution

Account Updating

Documentation

Strong Communication

Information Security

Paperwork Processing

EDUCATION

HIGH SCHOOL:

Aurora Central

Aurora, CO 1998

COLLEGE:

Columbia College

Aurora, CO; 2010

CONTACT: **************@*****.*** 720-***-**** DENVER CO. WORK HISTORY

Answered inbound calls assisting customers with the enrollment to their health and dental benefits offered through their employer.

Handled customer inquiries, concerns and service requests providing customer satisfaction with fast, knowledgeable service.

Assisted employees with updating information and making necessary changes to benefits.

Offered information, resources and helpful tools to assist customers with a better understanding of their health benefits.

Recorded number of calls received, documented inquiries and details of resolutions into database.

Supported company policies by adhering to privacy and confidentiality procedures. BENEIFTS SPECIALIST

Employee Benefits Representtive

2013-2015

Maintained guest satisfaction by offering my support to guests making hotel reservations online. .

Handled escalated guest concerns to uphold property reputation for service excellence. Verified availability and checked details with care to avoid guest complaints. Provided information about local features, shopping, dining, nightlife and recreational destinations.

Collected payments, reviewed accounts and issued refunds when necessary. GUEST RELATIONS AGENT

Sonder ; Canada

2015-2018

Answered inbound calls for Levi's online orders.

Assisted customers with account issues, delivery questions, sales and returns. Informed customers of promotions and special offers to increase sales. Enhanced customer satisfaction with fast, knowledgeable service. Collaborated across departments to resolve customer-related issues. Documented, researched and resolved customer service issues. CUSTOMER SERVICE REPRESENTATIVE

24-7 Intouch; Aurora Colorado 2018-2021

Collaborated easily with mixture of personalities in high pressure environment. Chopped vegetables, created sauces and prepared garnishes for common recipes. Collaborated with front- and back-of-house team members to avoid service delays. Produced consistent results by memorizing recipes, portion sizes and plating techniques. Followed proper sanitation practices to maximize safety and prevent cross- contamination.

LINE COOK

Red Robin, Aurora Colorado

2021-2023

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