Katherine Moore-Devoe

**** ******* ***** *****

Manvel, Texas 77578

832-***-****

Email: advqq0@r.postjobfree.com or advqq0@r.postjobfree.com

SUMMARY

Career Driven Cash, Credit & Collections Manager. Well versed, with an outstanding ability to communicate with all levels of management while managing multi-faceted services and responsibilities.

Career Experiences

Insight Global August 2021 – October 2021

Credit & Collections Administrator -Contract Position

Collected outstanding receivables

Sales & collections support

Special handling & bulk collection projects

Manage credit and collections process for specific accounts, including reconciliations, analysis of account invoice status, reporting, driving the collection process, including potential assignment to an outside collection agency.

Pull reporting across multiple systems and merge, analyze, determine next steps, strategies, develop customer, collections, and sales communication at scale.

Critical-thinking skills to make decisions on a variety of credit and collections tasks.

Communicates with customers in a professional and tactful manner for the purposes of solving all past due payment problems with expedience.

Communicated with internal customers and partners within and outside the finance department to provide status updates and requests for information.

Provide input regarding account payment status, affecting credit status of customers.

CEVA Logistics May 2014 – May 2020

Credit & Collections Manager, FM US

Get Paid, Oracle, WorldPort, OFS, JDE 9.1, 4 US Direct Reports, 37 Intl Direct Reports

Portfolio over $200 Million

Subject Matter Expert Get Paid

Subject Matter Expert OFS

Subject Matter Expert JDE 9.1

Implementation Expert, Get Paid, OFS, JDE 9.1

Create, implement and train US & International staff on Dispute Resolution Process

Monitor Daily Recon & File Exports from source systems to Get Paid collection program.

Document and implement new Business Processes, Policies and Procedures for the Credit and Collection Processes for the all North America Divisions

Direct weekly collection calls with account stakeholders outstanding accounts greater than 45 days past due.

Monitor & Right Size accounts that are within 20% of exceeding current Credit Limits via Ansonia, Experian & CRMZ (formerly DNB)

Monitor Global Accounts reporting directly to Senior Management

Approve/Deny new and existing customers credit limits in excess of $1M

Directly manage credit and collections teams.

Review logistics processes to ensure Credit & Collection Policies are in line with company standards

Trained collection team on Credit Investigation Process

Cost savings reduction of $100k

Lyondell-Bassell September 2013 – May 2014

Contract Assistant Credit Manager

SAP System, No Direct Reports

Portfolio over $400 million

Collecting on average 95 – 98% of AR per month

Credit Review

Account Chargeback, Credit & Debit Memo Reconciliation with CSR and Sales Team

Weekly AR meeting

Weekly and End Of Month Reporting

Order Hold & Release

Account Reviews

Shaped Bodies Fitness June 2009 – October 2019

Owner/Instructor

Register and teach outdoor boot camp in the Houston and surrounding areas. Work with 3rd party marketing companies to advertise gain and retain clients. Participate as a vendor with 5k/10k walks and runs with Avon Breast Cancer, Team RWB and local health fairs. *all classes are held at 6:00 p.m.

MI Swaco Houston, TX April 2010 - September 2010

Contract Collector, World Headquarters

Get Paid, No Direct Report

Managing $35 million portfolio, 7% Past Due Net 30 Day Terms

Prepare uncollectible accounts for Third Party Collection Agency

Collection Calls Letters

Negotiated settlements and payment plans for slow paying customers

Bi-Weekly Report Analysis

Republic Services, Houston, TX 2008 - 2009

National Cash, Credit & Collections Manager

National Account Division

AS400, InfoPro, 6 Direct Reports

Responsible for managing Receivables, Cash Applications and Credit Authorization for the National Accounts Division.

Portfolio over $300 million profits/EBITDA.

Document and implement new Business Processes, Policies and Procedures for the Credit, Cash and Collection Processes.

Maintain and manage complex aging and account research within companies existing National Accounts customers.

Direct weekly meetings with collection staff on outstanding accounts greater than 45 days past due.

Prepare reports that reflect the status of credit and collection activity on all accounts.

Conduct bi-weekly Focus and Significant Account conference calls with the Director of Credit and Collections, Senior Management, Sales and Procurement.

Prepare follow-up reports reflecting status of credit and collection activity with collection staff on a weekly basis.

Evaluate new customers and existing customers.

Approve credit limit and payment terms.

Directly manage credit, cash and collections staff teams.

Create Business Process, Policy and Procedures for Unapplied Cash clean up with Cash Applications team.

Philip Services Corporation (PSC), Houston, TX 2001 - 2008

Credit & Collections Manager, Container Services Division 2004 - 2008

Credit & Collections Manager, Corporate Office 2001 - 2004

Promoted to Container Service Division June 2004

OneWorld, Corrigo, Oracle 11i and C-Power, 4 Direct Reports

Corporate Responsibilities

Customer Data Development for all three systems

Responsible for Reviewing Address Book

Define Custom Fields, Tax Identification

Customer Formats, Define Customer Reports

A/R Specifications, A/R Configuration and Validation

Customer Master, A/R Transaction Export & Import File Feeds

End to End Unit Testing, User Acceptance Testing

Review Risk Assessment, Ongoing A/R Contact

Drafted Corporate Credit & Collections Policy and Procedures; Credit Limits Levels, Credit Evaluation Process, Payment Terms Process

Trained collection team on Credit Investigation Process

Reviewing & Assessing Dun & Bradstreet Report, Established standardized PSC Matrix based on D&B Information

Retrieving and utilize other sources. I.E. SEC Edgar, Hoovers, Bankruptcy Review

Formatted Third Party Collection Process & Procedures: Forwarded all Uncollectible Accounts to Third Party Collection Agency, Continuous contact with Attorney of Record for accounts in litigation

Division Responsibilities

Responsible for managing Outsourced Receivables and Cash Applications for the Container Services Division.

Continuously maintaining the lowest DSO within the PSC Organization.

Portfolio over $50 million profits/EBITDA

Form, document and implement Business Processes, Policies and Procedures for Account Receivables and Cash Applications Outsourced to Creditek/Genpact.

Direct ongoing bi-weekly Disputed Items Report conference calls with Container Division administration and management. Identifying disconnects to resolve continued failures at the front end. Ultimately establishing a successful relationship between Management, Sales and Collection to identify Disputed Items within allotted timeframe (45 – 60 days).

Participate in bi-weekly Focus and Significant Account conference calls with the Corporate Director of Credit & Collections to identify Tier One accounts that meet A/R specific criteria.

Distribute Month End Collection and Customer Agings Reports to Management and Sales.

Participate in weekly Sales calls to identify customer issues, and factor high risk accounts.

Negotiate settlements and payment agreements with high risk customers. Forward and monitor uncollectible accounts to Third Party Collection Agency.

Evaluate new customers and existing customers. Approve credit limit and payment terms.

Create Business Process, Policy and Procedures for Unapplied Cash clean up with Cash Applications, as well as approve conversion reconciliation of USD and CAD receipts at Month End.

Liaison with company bank accounts for Container Services Division

Part of the Implementation Team for A/R System Conversion and Implementation of Corrigo, Oracle 11i and C-Power to all 20 locations.

Kent Electronics/ Datacomm Industries, Sugar Land, TX 1998 – 2001

Credit & Collections Supervisor

Noetix, 8 Direct Reports

$100 million portfolio. Maintained DSO at 58 days

Reviewed and approved new and existing credit applications $5 million approval limit

Sent uncollectible accounts to Third Party Collection Agencies

Participated in weekly Sales Calls to identify customer issues and high risk accounts

Established & reviewed Cash Applications process

Negotiated settlements and agreements with past due accounts

Release Credit Hold orders once payment received or plan established

IDM/OMRON Electronics, Houston, TX 1996 – 1998

Senior Credit & Collections Analyst

Rumba, 4 Direct Reports

Managed $25 million portfolio. Beginning DSO 78 days, maintained DSO at 52 days.

Investigated new and existing accounts for open lines of credit. $100k credit approval level.

Prepared uncollectible accounts for Third Party Collection Agency Collection Calls, Letters

Negotiated settlements and payment plans for slow paying customers

National Association of Credit Management 1993 – 1996

Education Manager and Meeting Planner

Responsible for providing credit professionals with Business Industry education seminars and Professional Certification Courses.

Sought out speakers to conduct weekly education seminars effecting business industry: Advertisement of seminars, Registrations & Invoicing

Set-up Professional Certification courses with Houston Community College and the National Association of Credit Management for Credit Professionals: Advertisement of Courses & Registration

Assisted members with Road Maps for achieving certification

Conducted testing

Recorded and reported members designations with National Awards Ceremonies

Created NACM Member Monthly Newsletter and Mid Month Mailer

EDUCATION

National Association of Credit Management

Courses: Financial Statement Analysis II -Completed 2007, Basic Financial Accounting Completed 1996

Financial Statement Analysis Completed 1996, Business Credit Principles 1997, North Harris Community College 1993

TECHNICAL SKILLS

OFS, WorldPort, SAP, Get Paid, Lawson, Oracle11i, AS400, InfoPro, JD Edwards, C Power, Corrigo, Noetix, Rumba, D&B Rating Plus, DNBi, ADP E Time, PDF Writer, Documentum, All MS Office programs Word, Excel, Access, Outlook, PowerPoint, Visio,C-People, CRMZ, Salesforce, Esker,

PROFESSIONAL REFERENCES

Provided Upon Request

Contact this candidate