Delivery Driver Customer Service
Resume:
Alesha Briggs
Essex, MD *****
************@*****.***
Work Experience
Teacher
Celebree School - Parkville, MD
July 2022 to Present
• Provide a welcoming and friendly classroom environment for all children, parents and visitors, include a regularly updated educational and informative Parent Board.
• Create a fun and innovative and engaging age-appropriate lesson plans that reflect Celebree’s curriculum and weekly themes
• Communicate with parents in a friendly and effective manner, including greeting them by name, addressing concerns in a timely manner, giving positive feedback and providing regular updates on their child’s development and classroom happenings
Driver Trainer (Tier III)
Amazon.com - Essex, MD
December 2020 to July 2022
• Coordinate and conduct all orientation, training, and onboarding procedures for newly hired delivery associates.
• Responsible for setting up training experience, and independently instructing training sessions with hands-on approach to training modules.
• Facilitate daily training classes for up to 10 people, including in station classes and delivery van obstacle course maneuvering exercise.
• Vehicle Safety Audits on cargo vans and step vans.
• Collaborate with DSP’s to track training performance and identify retraining and process improvement opportunities.
• Partner with Operations Managers, DSP’s, Dispatchers, and Area Managers to coordinate, facilitate, and measure all Delivery Associate training related activities Learning Ambassador
• Trained approximately 50 new hires while working as a learning ambassador, of which some of them are now top performers on the team. Aided my manager in providing re-trains on AA’s who are struggling to meet rate and quality expectations.
Cashier/Customer Service
Standard Parking Plus - Baltimore, MD
September 2016 to July 2019
• Provide timely and appreciable customer service.
• Greet customers as they arrive and direct them to their location
• Provide customer service by answering questions regarding directions, events, building locations and parking policies
• Issue citations and warnings for non-compliance with a computerized hand held computer or manual tickets
• Assist office staff with activities related to permit sales during peak season
• Assist in the collection and security of all monies received through parking meters, multi-space machines, pay on foot technology.
Education
High school diploma
Joppatowne High School - Joppatowne, MD
August 2012 to May 2016
Skills
• Logistics
• Leadership
• Microsoft Excel
• Childcare
• Training & development
• Computer operation
• Strategic planning
• Phone etiquette
• Process improvement
• Microsoft Office
• Communication skills
• Employee orientation
• CPR
• Sales
• Cashiering
• Driving
• Teaching
• Organizational skills
• Toddler care
• Customer service
• Direct support
• Computer skills
• Cash handling
• Infant Care
• Delivery Driver Experience
• Front desk
• Babysitting
• Early Childhood Education
Certifications and Licenses
First Aid Certification
March 2024
Food Handler Certification
CPR Certification
March 2024
AED Certification
March 2024
Driver's License
June 2026
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