Customer Assistance Service

NS

NISHA SAMUEL

*****.******@*****.*** 586-***-**** Macomb, MI 48044

Outgoing Office Administrator and office manager with 9 years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere. Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.

Workforce Management

Scheduling and Coordinating

Salesforce Management

Team Leadership

Goal Setting

Shift Scheduling

Office Supply Management

Customer Service

Customer Relationship Management

Travel Coordination

Ascension Rochester Washington, MI

Office Administrator

08/2020 - Current

Scheduling appointments for patients with therapists and other medical professionals.

checking emails and incoming and out going mails.

keep track on office supple list.

Maintaining records of patient treatment plans, progress, and billing information.

Overseeing the physical therapy department, including hiring staff and ensuring that they are trained to provide high-quality care. Ensuring that all medical equipment is in working order, including updating equipment inventories and ordering parts as needed. Communicating with insurance companies to ensure that claims are processed correctly.

Coordinating with physician's as needed.

Coordinating the opening and closing of the clinic with management staff. Caring Staff Solutions Madison Heights,

MI

Office Manager

04/2019 - 04/2021

Coordinated office activities and operations to secure efficiency and compliance with company policies.

Managed office inventory and placed new supply orders. Monitored payments due from clients and promptly contacted clients with past due payments.

Handled scheduling and managed timely and effective allocation of resources and calendars.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Created and managed budgets for travel, training and team building activities.

Summary

Skills

Experience

Oakland physical therapy and hand rehab

Madison Heights, MI

Physical Therapy Technician

05/2004 - 01/2012

Documented patient progress, treatments and data in charts. Maintained therapy spaces and equipment in top condition by cleaning, sanitizing and inspecting for damages.

Answered questions from patients about proper form when performing exercise routines at home.

Communicated with other physical therapy staff to discuss patient progress and potentially modify treatment.

Took calls and scheduled appointments for patients. Noted physical and emotional changes in patients and detailed in medical records.

Helped with basic clinical needs and responded to patient requests. Supported patients in physical therapy procedures to restore function and decrease pain.

Documented pain level and injury progress in patients and communicated information to head physical therapist.

Followed up with patients about needs and appointments. Penn Foster College Scottsdale, AZ

Occupational Therapy in Occupational Therapy Aid

06/2006

Macomb Comunity College Warren, MI

Associate of Arts in Science

04/2004

Education and Training

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