Service Representative Customer

CYNTHIA L KOCH 619-***-****

******@*******.***

Objective:

To obtain a position with a company that recognizes workplace excellence and appreciates commitment, hard work and integrity.

Professional Summary:

More than 15 years in the medical field as a highly effective accounts receivable collector for commercial, workers’ compensation and personal injury cases. Skilled negotiator on difficult workers’ compensation and personal injury cases with the ability to collect elevated reimbursements. Unique ability to communicate with all debtors and provide exceptional follow-up as required for effective resolution.

Professional History:

Compass Dermatopathology 2021 - Present

Accounts Receivable Manager

Daily follow-up and collections of outstanding unpaid claims

Responsible for appeals for all unpaid and underpaid claims

Assigned to monitor, manage, and identify solutions on all AR trends

Dr. James R McClurg 2016 – 2019

Accounts Receivable Manager

Responsible for daily follow-up and collections of all outstanding A/R cases

Negotiate all personal injury cases to ensure maximized reimbursement

Responsible for processing and preparing daily deposits

Assigned to track, process and prepare billing for all outside services

Rady Children's Physician Management Services 2013-2015

Senior Insurance Follow-Up Representative

Assigned to check patient eligibility

Responsible for working all underpaid payments and denied charges

Billed Medicare, Medi-Cal, and commercial insurance accounts

Appealed problem accounts where payments bundled inappropriately.

Negotiated and made self-pay payment arrangements

Assigned to answer billing questions for patient responsible parties

Negotiated delinquent accounts

Recruited by RCPMS CFO to return from Scripps

Scripps 2011–2012

Patient Financial Recovery Specialist

Assigned to collections for all professional charges

Responsible for all appeals

Rady Children's Physicians Management Services 2009-2011

Senior Insurance Follow-Up Representative

Assigned to work all claims edit errors in Epic system work queue

Responsible for answering all incoming calls from insurance representatives

Resolved all customer service requests

Worked all daily incoming correspondence

Assigned to Epic accounts receivable follow-up work queue for daily resolution of outstanding accounts

Girard Orthopedic Surgeons 2006–2009

Customer Service Representative

Reorganized workflows for three offices

Assisted with managing functions to support accounting

Responsible for collections of outstanding accounts receivable

Assigned to skip tracing problematic accounts

Provided excellent customer service to patients to clarify their billing and outstanding balances owed

Education: Cesar E. Chavez College 2021 - Current

Objective: CNA Nursing License

Skills:

Competent of maintaining composure when confronted with fast paced projects/tasks, stressful situations and people. Detail oriented.

10726 Dabney Drive # 71 San Diego. CA 92126

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