911 Dispatcher, Administrative Assistant, Receptionist, Self-Starter

DIANA D. ROSS

*** ***** ******, *** ***, Chula Vista, CA 91911 • ********@***.*** • Cell 858-***-**** Several years Administrative Assistant self-starter and independent decision-making experience in customer service, sales and marketing for equipment manufacturer; healthcare and healthcare manufacturing, financial and law enforcement environments with proficiency in Outlook, Word, Excel, Nextgen, Access, ImmunePoint, Horizon, and flowchart software with advanced knowledge of Medical, Engineering and Financial terminology SUMMARY OF QUALIFICATIONS

• Prioritize, multi-task, learn quickly, and adapt to change

• Provide sales quotes and equipment information to customers, process purchase orders and sales orders, assist branch manager with branch operations; interact with corporate headquarters personnel

• Data entered patient demographics in ImmunePoint and Horizon systems and scheduled visits to homebound patients by various disciplines of healthcare professionals

• Advised healthcare professionals and emergency response personnel of FDA mandated actions

• Responsible for accurate processing and confidentiality of client funds, stocks and order requests

• Reception duties for healthcare, manufacturing, and financial investment firms; 911 Dispatcher

• Organized and planned on-site and off-site marketing seminars, meetings and client receptions; coordinated schedules for executive officers and management team members

• Arranged domestic and international travel for two or more executives and over 50 sales representatives

• Volunteer Whidbey Center for the Arts, Langley, WA: Cashier, Marketing and sales of merchandise at annual international music festival for ten seasons EXPERIENCE

ADMINISTRATIVE ASSISTANT CUMMINS ALLISON CORPORATION, SAN DIEGO, CA April 2012 TO December 2020 and SEPTEMBER 1992 TO MARCH 1993

Greet, assist and answer customer inquiries, provide quotes and equipment information, process sales orders

• Assist branch manager with branch operations, including event planning, schedule staff meetings; interview, orient and train administrative staff; pay bills, process purchase orders and enter sales orders, and process expense reports

• Assist team members with human resource inquiries SCHEDULING SPECIALIST/FLU IMMUNIZATION CLERK SEPTEMBER 2009 TO DECEMBER 2011 SWEDISH VISITING NURSE SERVICES, MOUNTLAKE TERRACE, WA

• Scheduled patient home visits by nurses, physical therapists and other healthcare professionals; entered patient demographics and billing information in Horizon system. Conferred with patient family members, physicians or nursing facility staff as required to schedule patient visits. Transmitted data to assigned home health personnel – July 2010 – December 2011

• Maternal Infant Department – Audit and file patient charts, assemble new patient charts and resource information folders, and supervised one volunteer 20 hours per week – January – June 2010

• Flu Clerk at seasonal flu clinics responsible for obtaining confidential patient and insurance information; collected fees; organized and inventoried clinic supplies and created Excel inventory report; Data Clerk responsible for entering patient data, billing and statistical tracking information in ImmunePoint – September 2009 – January 2010

SENIOR OPERATIONS ASSOCIATE FEBRUARY 2007 TO JULY 2009 SMITH BARNEY, DIVISION OF CITIGROUP GLOBAL MARKETING, BELLEVUE, WA

• Processed confidential fund and stock deposits, disbursements and transfers, and on-line or microfiche research as requested by clients; Assisted Operations Manager with correspondence, reports, flow charts, miscellaneous projects

• Receptionist for 75 person firm using Avaya phone system, greeted clients, vendors and visitors DIANA D. ROSS • ********@***.*** • Cell 858-***-**** • Page 2 CUSTOMER SUPPORT REPRESENTATIVE JANUARY TO OCTOBER 2006 MEDTRONIC EMERGENCY RESPONSE SYSTEMS, REDMOND, WA

• Contacted emergency service providers and hospitals to advise of FDA mandated medical device replacement action and processed replacement orders

• Entered data into tracking systems, and provided updated customer information to Sales Support Department

RECEPTIONIST/OPERATIONS GENERALIST NOVEMBER 1998 TO APRIL 2005 SMITH BARNEY, DIVISION OF CITIGROUP GLOBAL MARKETING, LA JOLLA, CA

• Operations, Cashier and Reception duties - Processed confidential fund and stock deposits, disbursements and transfers, and on-line or microfiche research as requested by clients; answered phones and greeted clients

• Coordinated building and equipment maintenance; ordered coffee and snack services

• Planned and coordinated relocation to new office with corporate personnel and contractors SECRETARY SEPTEMBER 1994 TO OCTOBER 1998 PARENTCARE FAMILY RECOVERY CENTER, LA MESA, CA

• Answered phones, greeted clients and visitors, scheduled client intake and treatment appointments

• Conducted new client, and new intern and employee orientations

• Co-authored program policy and procedures with executive director

• Tracked client attendance and program statistics; produced correspondence; created program forms and flowcharts using Excel and Word Processing software

• Supervised van drivers

• As Volunteer Coordinator: Recruited, interviewed, trained and supervised volunteers; tracked volunteer attendance; Represented program at community fairs; coordinated community volunteer service events; Solicited goods and service donations to the program PROJECTS ADMINISTRATOR MARCH 1993 TO SEPTEMBER 1994 REAGENTS APPLICATIONS, INC. SAN DIEGO, CA

• Coordinated the development and production of experimental diagnostic product labeling, packaging and FDA approved diagnostic reagent package inserts for instrument division located in Finland

• Supervised conversion to computer-generated documentation including Standard Operating Procedures and FDA required Device Master Records using IBM compatible software; Created reports utilizing Microsoft, Excel and flowchart software

ADDITIONAL EMPLOYMENT

GILA COUNTY SHERIFFS OFFICE, PAYSON, AZ – SHERIFF DISPATCHER COOPERVISION DIAGNOSTIC IMAGING, IRVINE, CA - ADMINISTRATIVE ASSISTANT TO CHIEF EXECUTIVE OFFICER SMITHKLINE BECKMAN, CARLSBAD, CA – MARKETING SECRETARY BOURNS, INC., ROMOLAND, CA – ENGINEERING SECRETARY HEMET FEDERAL SAVINGS AND LOAN, HEMET, CA – OFFICE SERVICES ASSISTANT; WORD PROCESS OPERATOR CITY OF RIVERSIDE POLICE DEPARTMENT, RIVERSIDE, CA - CLERK TYPIST; POLICE DISPATCHER EDUCATION

Mt. San Jacinto College, San Jacinto, CA Business Courses Completed Columbia University School of Social Work, New York, NY VISTA Training Completed Barstow Community College, Barstow, CA Business Courses Completed Barstow High School, Barstow, CA Graduated

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