Customer Service Assistant Manager

MA

MARCELA ALCALA

************@******.*** 951-***-**** Murrieta, CA 92562

Sociable Server offering 15 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.

Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Quick-learning Cocktail Waitress with 5 years of experience in bars. Expert in customer service with extensive knowledge of Touch.Bistro, and Toast and fast-paced drink service. Devoted to best-in-class service for maximized sales. Communication Skills.

Leathership

Detail Oriented

Time Managment

Organization

Billingual

Good Team Player

Outgoing

Fast Learning

Customer Service

Effective Customer Upselling

Liquor, Wine and Food Service

High Volume Dining

Covid Symptom Screening

Casa de Pancho Grill & Cantina Anaheim,

CA

Server

10/2021 - 07/2022

Greeted customers, answered questions and recommended specials to increase profits.

Operated POS terminals to input orders, split bills and calculate totals. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Recorded meal selections and transactions in microsystem to deliver prompt service.

Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Provided exceptional service to high volume of daily customers. Presented menus to patrons to answer questions about offered items and make suitable recommendations.

Maintained accuracy while handling payments, giving change and printing receipts to customers.

Resolved customer concerns with friendly and knowledgeable service. Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Casa de Pancho Grill & Cantina Anaheim,

CA

General Manager

09/2020 - 10/2021

Designed sales and service strategies to improve revenue and retention. Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Delivered exceptional client experiences through hands-on leadership of Summary

Skills

Experience

associates and managers.

Created schedules and monitored payroll to remain within budget. Guided management and supervisory staff to promote smooth operations. Administered employee discipline through verbal and written warnings. Recruited, trained and empowered employees to achieve key performance indicators.

Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures. Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

Tracked monthly sales to generate reports for business development planning.

Built and maintained loyal, long-term customer relationships through effective account management.

Casa de Pancho Grill & Cantina Anaheim,

CA

Waitress

09/2019 - 09/2020

Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary. Greeted customers, answered questions and recommended specials to increase profits.

Presented menus to patrons to answer questions about menu items and make recommendations.

Stocked server areas with supplies before, during and after shifts. Cleared table and bussed dishes to allow for quick setups. Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.

Operated POS terminals to input orders, split bills and calculate totals. Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Promoted desserts, appetizers and specialty drinks to optimize sales. Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Guadalajara Grill & Cantina Temecula,

CA

Busser/Barback

07/2014 - 10/2019

Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.

Greeted customers to seat patrons at tables according to availability and customer preferences.

Helped employees complete required activities during peak periods. Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.

Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests.

Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment.

Served water, coffee and soft drinks and offered refills to promote excellent customer service.

Wrote specials for each day and updated with menu changes. McDonald's Temecula, CA

Assistant Manager

07/2007 - 07/2014

Directed and led employees, supervising activities to drive productivity and efficiency.

Delegated daily tasks to team members to optimize group productivity. Organized schedules, workflows and shift coverage to meet expected business demands.

Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

CECYTEJ Mexico, ME

High School Diploma

07/2007

Education and Training

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