Customer Service Specialists

Administrative Support

Specialist

ACHIEVE Human Services, Inc.

Yuma, AZ 85365

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Skills

Data collection

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collection?

Languages

Bilingual

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Job details

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Salary

From $13.85 an hour

Job Type

Part-time

Shift and Schedule

8 hour shift Day shift

Monday to Friday

Qualifications

Work authorization (Preferred)

Full Job Description

ACHIEVE Human Services is searching for a

qualified individual to join our team as our

Administration Support Specialist.

GENERAL SUMMARY

The Administrative Support Specialist provides direct support to the Human Resources (HR) department

and clerical support to administrative sta! of the Agency. The Administrative Support Specialist is

generally responsible for coverage of the Reception area and supporting Agency Departments through

administrative functions including filing, sorting, and reorganizing.

MAJOR DUTIES/RESPONSIBILITIES

Coverage of the Reception area during

breaks or absences of the Receptionist.

Greets incoming visitors and answers

incoming phone calls, screening and

directing them to the appropriate personnel.

Receives, organizes, and files all Agency

personnel and client information in the

Corporate Filing Room personnel files;

ensures that personnel and client data is

tracked electronically through the Human

Resource Information System (HRIS).

Assists Human Resources Department in

personnel/client communications,

processing requests, and distributing

information.

Assists other Departments in their

Administrative tasks such as filing electronic

and physical documents, archiving,

preparation for audits, sorting/organizing

files and documents, and purging

documentation.

Attends all mandatory trainings and Agency

meetings.

Performs other duties as assigned by the

Human Resource Manager or by the

President/CEO.

WORK ENVIRONMENT

A. Supervision

This position has no supervisory responsibility.

B. Confidentiality

This position is exposed to highly confidential

information, such as personnel/client medical records, evaluations, demographic, and financial information. C. Mental Application and Responsibility

Ability to deflect aggressive behaviors and deescalate situations over the phone and in-person. Experience in dealing with stressful and crisis situations is preferred. Responsible for consumer interactions

when at the

Reception area. Responsible for the upkeep of filing for several departments, must be able to prioritize and manage several administrative projects

simultaneously. Must have technical abilities to learn software as it applies to the role (HRIS).

D. Internal and Public Contacts

This position involves interaction with sta!,

administrators, consumers, the general public, and others in the community on a regular basis.

E. Conditions and Equipment

Working conditions include o"ce settings, working

the main front desk/counter of the Agency. Conditions could be stressful when working with irate

consumers. Sitting for an extended period of time is likely, some standing may be required for short term assistance, and lifting up to 20 pounds may occur. Some local travel

may be required. Must have reliable transportation and a valid Driver’s License and be insurable by the Agency.

Equipment operation includes general o"ce

equipment, computers, communication tools, and

automobiles.

ABILITIES

A. Language (Communication)

Bilingual (Spanish/English) is preferred. Must be able to communicate clearly and e!ectively through both oral and written communications.

B. Mathematical

Ability to apply basic arithmetic functions as they apply in this role. Data entry into Excel Spreadsheets. C. Reasoning

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to visualize project processes to ensure the development of plans, and to meet deadlines and goals. Ability to recognize new problems as they present themselves and make

immediate positive modifications.

D. Other

Pleasant, professional, courteous interaction skills, and good organization skills. Ability to maintain

professionalism, discretion, and confidentiality when handling and distributing Agency, personnel, client, or consumer information. Must be proficient in Microsoft O"ce programs: Excel Spreadsheet, Outlook,

PowerPoint; Time Management knowledge and/or

skills; ability to prioritize e!ectively; strong research skills.

QUALIFICATIONS

A. Education

Requires a high school diploma/GED.

B. Experience

Requires 2 years’ clerical experience and knowledge of basic o"ce equipment operation.

Previous experience in an o"ce environment is

preferred.

Must be over 21 years of age.

C. Other

Must be over 21 years of age.

Must possess a valid driver’s license.

Must be able to obtain a Level 1 Fingerprint Clearance Card.

Must be able to obtain valid certifications for Agency compliance within 90-days of employment.

Pass background check inclusive of Excluded Provider List System (EPLS) and the Health and Human

Services (HHS) List of Excluded Individuals/Entities

(LEIE).

Job Type: Part-time

Pay: From $13.85 per hour

Schedule:

8 hour shift

Day shift

Monday to Friday

Work Location: One location

Hiring Insights

Application response rate: 51%

Hiring 1 candidate for this role

Job activity

Employer reviewed job 1 day ago

Posted 17 days ago

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