Entry Clerk Customer Service
Resume:
Glenda Shell
Customer Service
Las Vegas, NV ****3
*************@*****.***
Seeking a position in Customer Service Industry to Showcase my Experience and Enhance my
Growth...
Authorized to work in the US for any employer
Work Experience
Member Service Representative
Anthem Blue Cross Blue Shield - Las Vegas, NV
November 2020 to Present
Member Services, Chat, Providers Services, claims,appeals, authorizations.
Case Manager
Sutherland Global Logistics - Las Vegas, NV
January 2019 to Present
Customer Service,Airbnb, Case Manager,Payout,Payments, Resolution, Tax and Legal, Account Set up,
Mediation, Inbound,Outbound Calls
Tax N Legal Specialist
Sutherland Global Logistics
January 2018 to March 2021
Customer Services Tech Support
Sykes Enterprises, Incorporated - Las Vegas, NV
April 2017 to November 2019
Sony Playstation Tech Support, Account Management,Customer Service, Inbound Calls
Vacation Advisor TL
Hilton Grand Vacations - Las Vegas, NV
March 2015 to December 2018
Vacation Advisor Customer Service, Sales, Team Lead
Dental Asst. Front Office Receptionist
CADENTALPROINC
May 2014 to June 2015
Responsibilities
Head front office receptionist and check in, for General Practice answering incoming outgoing calls,
scheduled
appt. Follow up visit, sending labs, posting payments, treatment plan coordinator. Knowledgeable
Softdent
Carestream. Efficient in all front office duties Hippa and Osha certified, CPr and first aide certified dental
terminology.
Accomplishments
The abilities to multitask and get the job done.
Skills Used
My leadership and organizations to keep our practice productive
Supervisor
Keep it Clean - Inglewood, CA
August 2013 to August 2013
Responsibilities
Overseeing and scheduled roll outs for our daily assignments, making sure all materials and supplies
or available.
Accomplishments
The abilities to multitask get the job done effectively and efficiently.
Skills Used
Organizations, cleanliness,
Cosmetologist
Signature Touch Salon
October 2009 to September 2012
Customer Service,
● Shampoo blow dries, press n curls, chemical services, barbering.
● Setting Returning clients, product knowledge and sales.
Senior Stylist
JC PENNY'S Styling Salon and Spa
March 2005 to October 2009
Product knowledge and sales, chemical services, reschedule clients for future services, barbering, facials,
highlights, hair extensions.
Education
Dentistry in Dental Assisting
Bryman Institute - Los Angeles, CA
January 2013 to June 2014
Some College in Dentistry
Bryman College
2013 to 2014
High school diploma or GED
Skills
• Customer service (10+ years)
• Retail (5 years)
• Satisfaction (10+ years)
• Fulfillment (10+ years)
• Case Management
• Documentation
• Management
• Counseling
• Microsoft Office
• problem solving
• Excel
• Hotel Experience
• Front Desk
• Microsoft Word
• Microsoft Outlook
• Microsoft Powerpoint
• Typing
• Networking
• Cisco Routers
• Technical Support
• Time Management
• Archives Management
• Therapy
• Public Relations
• Driving Experience
• Classroom Experience
• Hospitality Experience
• Experience with Children
• Childcare
• Behavioral Health
• Sales Experience
• Upselling
• Cashiering
• Cash Handling
• Internet of things
• Windows
• Live chat
• Dental Receptionist
• Order Fulfillment
• Help Desk
• VPN
• Microsoft Windows Server
• Operating Systems
• Active Directory
Certifications and Licenses
CPR Certification
Assessments
Customer Focus & Orientation — Proficient
July 2019
Responding to customer situations with sensitivity.
Full results: Proficient
Verbal Communication — Proficient
August 2019
Speaking clearly, correctly, and concisely
Full results: Proficient
Attention to Detail: Inventory — Expert
August 2019
Applying systematic processes for managing and storing products and merchandise.
Full results: Expert
Front Desk Agent (Hotel) — Highly Proficient
November 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data
Full results: Highly Proficient
Customer Service — Proficient
November 2019
Identifying and resolving common customer issues.
Full results: Proficient
Night Auditor (Hotel) — Proficient
November 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data.
Full results: Proficient
Customer Focus & Orientation — Proficient
August 2019
Responding to customer situations with sensitivity.
Full results: Proficient
Attention to Detail — Completed
February 2020
Identifying differences in materials, following instructions, and detecting details among distracting
information.
Full results: Completed
Customer Service Skills — Proficient
December 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
Full results: Proficient
Problem Solving — Familiar
October 2019
Analyzing relevant information when solving problems.
Full results: Familiar
Retail Customer Service — Completed
August 2019
Comprehending and responding to retail customer needs.
Full results: Completed
Personality: Customer Service Fit — Proficient
February 2020
Measures the traits that are important for high-quality customer service.
Full results: Proficient
Reliability — Highly Proficient
February 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Memorization & Recall — Completed
February 2020
Measures a candidate's ability to commit product or merchandize information to memory and recall at
a later time.
Full results: Completed
Written Communication — Completed
February 2020
Best practices for writing, including grammar, style, clarity, and brevity.
Full results: Completed
Data Entry Clerk — Familiar
July 2019
Maintaining data integrity by detecting errors.
Full results: Familiar
Call Center Customer Service — Familiar
July 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting.
Full results: Familiar
Verbal Communication — Familiar
July 2019
Measures a candidate's ability to effectively convey information when speaking.
Full results: Familiar
Home Health Aide Skills — Familiar
June 2020
Providing care to patients in a home setting
Full results: Familiar
Management & Leadership Skills: Impact & Influence — Highly Proficient
February 2020
Adapting leadership style to accomplish goals using rational or emotional appeal.
Full results: Highly Proficient
Customer Focus & Orientation — Proficient
August 2019
Responding to customer situations with sensitivity.
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
SKILLS
Front Office and Back office duties a Dental setting
Areas of Expertise
Customer Service Facials Retail Customer Satisfaction Enhancement Chemical services Sales
Improvement
Leadership Product Knowledge Order Fulfillment Medical Asst. B/O
Contact this candidate