Representative Inbound Service

Elvalon P Bays

**** ********* ****

Cordova, TN *8016

Day Phone: 901-***-****

Day Phone: 901-***-****

Evening Phone: 901-***-****

Email: *********@*****.***

Country of Citizenship: United States

Highest Grade: 12 College: Some

Work Experience:

Department of Treasury January 1986 to December 31, 2022

Credentialed Position – Revenue Officer Agent

22 North Front Street Salary: $78,900.00 USD Yearly

Memphis, TN 38103 US Hours per week: 40

Supervisor: Timothy M. Obrien 570-***-****)

Okay to contact this Supervisor: Yes

As Revenue Officer Agent main duties were to collect debts owed, ensure full compliance and perform related duties as required. This position included complexed investigations and frequent interaction with Department of Justice, United States Attorney’s office, Treasury Inspector General for Tax Administration office, Criminal Investigation offices, and other law enforcement entities.

I conducted the following duties daily with current capabilities:

-Collaborated with US Marshalls & Federal Judges to secure government’s interest & enforce mandated tax laws.

-Investigated owners and employees for trust fund penalty assertions against individuals classified as Limited Liability Companies, Corporations, etc.

-Identified and made Fraud case referrals.

-Sent levy notices to various viable sources such as banks, individuals, and businesses

-Securing Forms 433A/433B reviewing a range of financial

records to verify taxpayers’ ability to pay and negotiated payment options within codes and guidelines for case resolution.

-Prepared federal court documents such as suits for non-compliance enforcing judicial actions.

-Protected the interest of the government with lien filings.

-Filed extensions on statutes of limitations for tax.

collection and also initiated administrative and judicial actions.

-Made field visits to residents, businesses, courthouses to conduct research,

interview subjects face to face, collect taxes or seize assets.

-Insured Federal Tax Deposits and Estimated Tax Payments are timely ensuring full compliance.

-Determined when collection actions for restitution-based cases.

-Set priorities and adjusted to workload changes within the organization.

-Gathered information and evidence to be used in civil

proceedings to obtain liens, abstracts of judgments, and

other legal actions resulting in Counsel referrals

-I possessed knowledge of internal revenue collection procedures,

regulations, and laws and investigative procedures applicable to the collection of delinquent accounts.

-Interviewing techniques were used to obtain pertinent information to resolve complex cases.

-Ability to apply basic English and Math for learning regulations and or procedures for any task at hand.

-Evaluated situations and selected the appropriate course of action; located and researched information on individuals and all classification of entities having delinquent accounts; conducted effective interviews; evaluated financial statements; composed letters and conveyed facts and information in a courteous, tactful, but firm manner.

-Ability to gather and summarize data; prepare clear and comprehensive reports, responding tactfully and in a timely fashion to inquiries from the public.

-Established and maintained effective working relationships with those contacted during the performance of duties; learn and apply courtroom etiquette and procedures associated with the collection of accounts; maintaining fairness and objectivity.

As Revenue Officer Agent, I was the olive branch for the public and represented the United States Government with integrity and diplomacy, resulting in prestige and dignity.

Department of Treasury 05/2005 - 08/2009

5333 Getwell Road Salary: $48,000.00 USD Yearly

Memphis, TN 37501 US Hours per week: 40

Supervisor: Sharon Epps 901-***-****)

Okay to contact this Supervisor: Yes

Customer Service Representative

Answered taxpayer and representative inbound calls. In

some cases, outbound calls are made to promptly and

accurately resolve issues. Analyzed and evaluated

information involving research of records to inform and

advise correctly. Provide training for the branch by

constructing a relative work plan for effective delivery.

Assisted employees with any technical or administrative

issues in lieu of the Lead or Supervisor.

Prepared training material and carry out training plans for

effectiveness, ensuring all training needs are met for both

internal and new hires which include proofreading of the

material for accuracy and changes. Attend meetings and

classes with external vendors to develop, plan and

coordinate training for the area. Make sure space,

equipment, supplies course books are provided and

special needs employees are accommodated properly.

Worked with management on all levels, supporting their

goals for effective training and provide advice, guidance

and recommendations to the training needs. Monitor or

screen employees during on the job training to determine

their developmental status then prepared reports for upper

management and make recommendations regarding

trainee's ability and readiness for On Job Training release.

Administered follow ups or resolved cases via telephone,

email, faxes or regular mail

Requested copy/copies of 2848 Power of Attorney prior to

account disclosure to ensure security and to protect all

taxpayer sensitive information

Prepared correspondence to the customer via, standard

letter, fax, or email l

Initiated and resolved delinquent accounts via TDI updates

Counseled taxpayers on their tax filing and paying

obligations, initiating installments and other options to

resolve outstanding balances

Conducted oral interviews, investigating all tax information

Resolved account discrepancies and responded to

taxpayer or practitioner requests

Explained IRS policies and procedures

Provided instructions and analyzed issues presented by

the taxpayer or their representative and occasionally, IRS

employees

Offered council to taxpayers on tax filing, deposit and

payment obligations for full compliance

Prepared waivers, initiate adjustments, payment tracers, credit transfers

Composed case related correspondence or other written work

As Lead/Supervisor monitored phone schedule for

shortages and update accordingly (e.g. Absentees,

reduced/increased staffing)

Reviewed unit routes to ensure cases were routed

appropriately

Assigned and distributed incoming work, routes and

documents

Submitted closed batch tickets to clerical or designated

person for removal from Access Database

Collected time sheets and submitted to branch secretary

for input

Assisted management staff with any requests (Dept. Mgr

or other work leaders)

Reviewed E-4442's for acceptance and faxing or simply

rejecting back to Customer Service Representative for

correction and/or completion

Conducted reviews on employees, forwarding to proper

level of management

Performed all other duties as assigned

Other Qualifications/Responsibilities:

Secured, analyzed, and organized information from multiple sources.

Ensured completeness of received information and addressed inconsistencies.

Accurately entered data into one or more databases, documents, or spreadsheets.

Constructed and maintained case files.

Kept track of case file status in order to ensure compliance with established deadlines.

Initiated requests for additional information as needed.

Selected relevant information from a variety of sources in order to prepare documents, reports, summaries, and replies to inquiries, ensuring accuracy and proper format of the information was provided.

Performed word processing as needed.

Provided case status updates as require.

Utilized data entry skills.

Exercised great communication skills; oral and written.

Obtained competence to review, interpret, and evaluate complex documents.

Exercised required organizational and prioritization skills.

Possessed experience with Microsoft Office - Excel, PowerPoint, Word and other common software applications.

Work independently or within a team environment.

Explained to the customer account status and issues for one stop resolution.

Requested information for purpose of adjusting accounts.

Accomplishments and great success with this particular

position prepared and structured me for better opportunities to represent the government at a higher level by collecting revenue as a Revenue Officer!

Education: Nicholas Blackwell High

Bartlett, TN US

High School or equivalent

Major: Academic

Subject Matter Expert for new programs and upcoming programs within the service

Job Related Training:

Revenue Officer Unit 1, 2, 3 Training started October of

2009 and ended August of 2010;

Advanced Revenue Officer Technical Training completed in 6/2013;

Individual Master File Adjustments 01-1999 to 03-1999

Individual Master File Balance Due 01-1999 to 03-1999

Business Master File Adjustments 12-2000 to 01-2000

Business Master File Balance Due 12-2000 to 01-2000

Word and excel track changing capabilities

Additional Information: Performance Awards 2010, 2011, 2012, 2013, 2014.

Participant of Commitment to Quality 02/08/09/2004.

Mediated group meetings implementing employee

satisfaction and balance measures for the organization

Training Instructor for the service involved preparing training material for delivery

to new hires and current employees. Conducting oral presentations and the distributing of classroom completion by issuing Certificates of Completion to each student.

Extended Duties:

January 1997 – August 2009 – Classroom and on the job instructor

October 2002 – May 2007 Subject Matter Expert

Initiated updates, wrote and revised existing CPE material

due to procedural or tax law changes, ensuring the training

material developed meets all IRM guidelines. This material

is used for training purposes during Accounts Management

Continual Professional Education training.

May-June of 2007 Correspondence Imaging Systems assignment

Selectee. Assisted with the rollout of a new tool used to

read and resolve issues from documents that are scanned.

July 2007 – September 2007 Rover Reporter and spokesperson for Peer Influence

Group

September 2007 Intermittently Cafeteria Committee Member Intermittently

Typing and word tracking skilled

References: Carolyn Jackson IRS Retired Branch Chief for Accounts Management/Processing

Phone Number: 901-***-****

Reference Type: Professional

Rufus Flagg IRS Retired TIGTA - Treasury Inspector General for Tax Administration

Phone Number: 901-***-****

Reference Type: Professional

Contact this candidate