Customer Service Cash Paid

Todd Mitchell

*** ***** ****** • Wausau, WI ***** • 850-***-**** • ****************@*****.***

SUMMARY

● Talented and highly accomplished Management Professional with 20+ years of experience including Operations Management, Accounting, Consulting, Business Development, Strategic Planning, and Customer Retention

● Hands-on, proactive troubleshooter when formulating and executing tactical plans

● Outstanding record of achievement leading to accelerated sales, revenue growth and profitability, and improved business processes

● Effective communication skills and demonstrated ability to develop and build strong client relationships

● Employs analysis and creativity to form productive systems and strategic business partnerships

● Holds high personal standards and consistently leads teams to achieve objectives

● Promotes a team atmosphere through improved training, communication, and motivation

● Cultivates a highly effective team, committed to the provision of exemplary customer service

● Monitors company performance while continuing to drive sales and safety, consistently achieving goals

● Maintains a continuous review of market competitors to deliver immediate responses and improvements

● Fosters strong professional relationships with a vast client base through one-on-one marketing techniques with responsibility for account management, development, and retention

● Develops strategic business plans and establishes tactical goals in the identification and acquisition of long-term customers, consistently meeting or exceeding monthly sales quotas

● Received the American Express Middle Markets ‘Will to Win’ and ‘Leadership Award’ within 20 months of employment. Awarded by management, peers, and customers for proven results and demonstrated commitment PROFESSIONAL EXPERIENCE

Waste Pro USA, Tallahassee, FL - 2016 – Current - Division Manager

● Manages an area with over 165 employees, $33 million per year, 4 hauling sites, and 2 transfer stations while managing a third-party landfill and plant waste for a major company.

● Administrates the annual budget improving revenue by $3 million, margins year over year, and EBITDA by more than 8% in tenure.

● Directs 165 employees within sales, operations, maintenance, and customer service functions.

● Achieved “Top Safety” recognition for Large Divisions for three consecutive years.

● Successfully secured and manages 14 contracts in the Tallahassee market. Advanced Disposal / Veolia Environmental Services, Central Wisconsin - 2007 – 2016 - Area Manager

● Managed an area with two divisions including hauling, MRF, and transfer stations with annual revenue of $21M.

● Prepared and administered the annual budget, improving revenue and margins year over year while achieving 97 - 120 % of budgetary goals through effective management and skillful client development.

● Directed 100 employees within sales, operations, maintenance, and office functions.

● Achieved the ‘Shooting Star’ award for most improved division for safety standards consistently over 6 consecutive quarters, revitalizing an under-performing division with a poor safety record.

● Implemented tools and procedures used and incorporated by Veolia Corporate in all regions for payroll, safety, and operations to ensure compliance with company objectives and goals.

● Successfully secured and managed 23 municipal contracts in the central and northern Wisconsin market area for the haulage and disposal of solid waste.

Allied Waste Industries, Dallas/Fort Worth Area - 2003 – 2007 - Site Manager/ General Manager

● Managed a diverse range of business functions and directed the daily operations of a solid waste disposal company with annual revenue of $13.2M.

● Grew the company from marginal annual profits to one of the highest performing entities within the southwest region through effective management and skillful client development.

● Responsible for up to 85 employees within sales, operations, maintenance, and office functions, providing direction and mentoring in the execution of daily roles and responsibilities.

● Developed and implemented comprehensive policies and procedures for payroll, safety, and operations to ensure compliance with company objectives and goals.

● Prepared and administered the annual budget and determined areas for spend and cost savings.

● Successfully secured and managed 16 municipal contracts in the DFW market area for the haulage and disposal of solid waste.

Waste Corporation of America, Mineral Wells, TX - 2001 – 2003 - General Manager

● Managed daily operations for a solid waste disposal company with 65 employees and annual revenue of $7.5M, providing supervision and direction to the workforce, and coordinating daily activities within the sales, operations, maintenance, and office environments.

● Revitalized operations at an underperforming company with a strong record of annual losses and managed a comprehensive turnaround, creating a profitable company with a strong record of account maintenance and solid client relationships.

● Developed and implemented comprehensive company policies and procedures and established organizational structure and culture, instilling cohesion and collaboration between all employees.

● Secured 18 municipal contracts in the North Texas market area for the haulage and disposal of solid waste and developed strong professional relationships with the client base to enhance business development opportunities.

● Identified target market, initiated contact, developed proposals, and forged major account relationships building an extensive account base and increasing customer retention.

● Provided in-depth market, industry, and competitive analysis for use in marketing positioning.

● Managed a diverse range of accounting activities including budgets, finance, payroll, and the preparation of monthly income statements.

● Established a full range of company policies and procedures in direct accordance with company goals.

● Developed and maintained an excellent rapport with customers accustomed to the best in service.

● Established a high-performance staff and created a team-based work atmosphere that promoted cooperation to achieve common objectives.

American Express, Mansfield, TX - 1998 – 2001 - Corporate Purchasing Card Consultant

● Managed the implementation, growth, and retention of strategic clients in the middle market, growing the profitability of the company consistently via the development of strong professional relationships.

● Developed and implemented effective business strategies designed to win new customers and grow business.

● Collaborated closely with the Sales and Account Development teams to maintain successful client relationships and secured regional volume and growth in compliance with established goals.

● Identified and implemented applications and solutions to support the purchasing process including but not limited to AccountingLink, B2B solutions, and flat text files.

● Developed best practices and solutions working collaboratively with clients and staff members to identify card benefits and client requirements.

● Identified as the Technology Champion for the Middle Market on ERPs, Reconciliation Software, and Conversion Files.

● Developed and established a comprehensive User Guide for flat file conversion into financial packages that increased charge volume and reduced DOS on receivables for all Corporate Services. ADDITIONAL PROFESSIONAL EXPERIENCE

Site Manager/Vice President & Controller, Waste Management Inc., DFW, West Texas 1994 – 1998

● Managed operations for a solid waste disposal company with 85 employees and annual revenue of $11.5M.

● Fixed Asset Manager for the Southwest Region, coordinating capital purchases and transfers.

● Financial Controller for the hauling and landfill operation in Tulsa, OK, generating annual revenues of $28M and managing a staff of 14.

Regional Controller, American Disposal Services, Inc., Oklahoma City, OK 1993 – 1994

● Developed accounting practices, policies, and procedures for eight acquisitions and provided comprehensive direction to management and staff in compliance with the overall company goal.

● Increased revenues from $1M to $25M and assets from $7M to $36M during a one-year period. Divisional Controller/Accounting Manager, Browning Ferris Inc., Tulsa/Oklahoma City 1990 – 1993

● Managed accounting practices for the Oklahoma area with revenue of $20M per annum and direct responsibility for eleven staff members.

● Improved company profitability and instituted successful A/R and collection policies that improved the cash paid versus cash received ratio from –3 to +9.

Accounting Manager, Hathaway Corporation, Tulsa, OK 1990

● Managed inventory in excess of $5M and performed a range of financial operations. Cost Accountant, Continental Baking Co., (Wonder Bread), Tulsa, OK 1985 – 1990

● Served as payroll coordinator for the Tulsa division in addition to a range of accounting and finance functions including A/P, A/R, general ledger, and bank statements among others. EDUCATION

BS, Accounting, Langston University, Tulsa, Oklahoma 1986 Coursework, Oklahoma State University, Stillwater, Oklahoma 1984 Coursework, Southwestern State University, Weatherford, Oklahoma 1982

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