Salesforce Developer Admin
Resume:
Akshatha Bongoni
************@*****.***
SUMMARY:
Overall 8+ years of Experience in IT involving Salesforce Development, Administration, Testing and Production Support of Salesforce.com CRM, Force.com platform and related applications.
Strong Experience in design, development and customization of applications using Apex Classes,Builders, SOQL, SOSL queries,Controllers, Triggers, Visualforce pages, Aura Components, LWC and test cases.
Extensively worked on design, development and implementation of asynchronous processes using Future, batch, schedulable, queueable approaches, and Salesforce APIs and REST API, SOAP API
Experience in using Salesforce Lightning UI and created multiple Lightning Components and Apps combining Lightning Design System, Lightning Data Service, Lightning Events, Lightning Bundle, Lightning App Builder and Lightning ComponentFeatures.
Proficient in dealing with functionalities related to sales cloud&service cloud, marketing cloud,Community Cloud and Analytics Cloud.
Worked on multiple Integrations to consume APIs of other systems and make callouts. Worked on migrating applications from classic to lightning and training users.
Worked on different data migration tools like Apex Data Loader, Ant Migration tool, Salesforce Data Import Wizard,Command Line Data Loader,Informatica Data Loader and Workbench.
Extensively worked on creating Custom Objects, custom fields (picklist, formula etc.,), page layouts, compact layouts, Tabs, record types, list views, related lists, custom settings, custom labels, static resources, email templates, email alerts, Validation rules, Assignment rules, Escalation rules, workflows, Process builders, Approval process and Auto-Launch Lightning flows.
Worked on setting up of OWD (org wide defaults) for standard and custom objects and setting up of Profiles, permission sets, Roles, sharing rules, public groups, queues, company profile, Network access (IP Whitelisting).
A team player with strong work ethic, a positive attitude and ability to make the best use of individual resources. Committed to excellence, and a prudent developer with strong problem-solving.
TECHNICAL SKILLS :
Salesforce Technologies
Salesforce CRM, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force Pages, LWC,Lightning Components, Workflow Rules & Approval Process, Process Builder, Validation Rules, Reports, Dashboards, Sharing Rules, Chatter, Dashboards, Analytic Snapshots, Case Management, Test Classes, Assignment Rules, Escalation Rules, Apex Web Services, Import Wizard, OMNI Channel
Salesforce Tools
Eclipse, Force.com Eclipse IDE Plug-in, Apex Data Loader, Force.com Platform (Sandbox, and Production), Visual studio code.
Databases
Oracle, SQL
Languages
Apex,HTML,SQL, CSS, XML, JavaScript, Java
Operating Systems
Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008, Linux, Unix
WORK EXPERIENCE:
Bankers HealthCare Group, Davie, FL Aug’21 – current
Salesforce Admin/Developer
Responsibilities:
Involved in the analysis, design, development, and customization in the implementation of Salesforce.com modules.
Played key role in enhancement of business modules using Standard and Custom Objects, Custom Settings, formula logic, Custom buttons, Visual force Pages, APEX classes, Triggers, Test Methods involving SOQL Queries.
Worked on enhancements to SFDC application as required by business users from time to time which included implementations in Service Console of Sales force.
Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
Created multiple Lightning Web Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
Written Apex Triggers and classes with code optimization taking into consideration the Governor limits as a solution in attaining the customizations requested by the business users.
Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features in LWC.
Played an active role in supporting the release team during the deployments in staging environment and production, performed the post deployment activities in production.
Involved in salescloud for implementation/customization
Environment: Force.com platform, Apex Language, LWC, Sales Cloud,Workflow& Approvals, Reports, Email Services, REST API
Cardinal Health, Columbus, Ohio Oct’18 to July’21
Salesforce Developer
Responsibilities:
Responsible for program design, testing, documentation and support. Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
Setting up and monitoring exception reports, reviewing users and permissions, setting and implementing policies. Unlocking user accounts or resetting passwords. Dealing with SSO, two-factor authentication, and certificate problems.
Troubleshooting email campaigns, workflows, approval cycles, or auto-responders that generate excessive bounced mails. Used refined global search in Lightning by developing Apex classes and Controllers.
Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes. Triggers to suit to the needs of the application.
Created multiple Lightning Web Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
Worked on DocuSign API integrations with salesforce. Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming. Expertise in the deployments using the GitHub and Gearset from sandbox to production.
Expertise in Aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
Created Aura based Components, Attributes, Controllers which can be compatible to access through Lightning App builder.
Environment: Salesforce.com platform, Apex Language, Lightning LWC, HTML, Java Script, Web Services, Sandbox.
BMW, Bangalore, India July’17 – Aug’18
Salesforce Developer
Responsibilities:
Developed multiple lightning record pages, App pages, home pages and lightning Applications using Lightning App Builder and activated for different record types and profiles per business needs.
Created a Case Management System using Lightning Components, Controllers, Helper Methods, CSS, Bootstrap and JavaScript.
Worked in Salesforce Service Cloud configuration and customizationand have hands-n experience . Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.
Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities. Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
Created various profiles and configured the permissions based on the organizational hierarchy requirements.Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
Environment:Saleforce.complatform,Lightning Experience, Apex Language, Service Cloud
IBM, Bangalore, India Mar’16 –June’17
Salesforce Admin/Developer
Responsibilities:
Worked on SRS Document, analyze requirements and define solution based on Salesforce.com functionality.
Configured Custom Objects, Formula Fields, Validation Rules, Assignment Rules, Workflow
Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic. Designed salesforce service cloud console to enhance productivity with dashboard like interface.
Followed Agile Methodology and as a process attended Daily Scrum Meetings, Retrospective Meetings, Sprint Planning Sessions and Backlog Grooming Sections. Scheduling Apex jobs for processing large records.
Created email templates and inbound emails using Visual Force for clients and customers.
Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments
Environment:Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Force.com API, Informatica On Demand, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle 10g
CALIBRAGE INFO SYSTEMS PVT. LTD,Hyderbad June’14 – Feb’16
Salesforce Admin/Developer
Responsibilities:
Involved in the analysis, design, development, and customization in the implementation of Salesforce.com modules.
Played key role in enhancement of business modules using Standard and Custom Objects, Custom Settings, formula logic, Custom buttons, Visual force Pages, APEX classes, Triggers, Test Methods involving SOQL Queries.
Worked on enhancements to SFDC application as required by business users from time to time which included implementations in Service Console of Sales force.
Played an active role in supporting the release team during the deployments in staging environment, testing and production, performed the post deployment activities in production.
Huge data loads included millions of records- thereby involving my intense role during data migration for all the major projects in production and sandbox instances.
Environment: Force.com platform, Apex Language, SOQL, Triggers, VisualForce
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