Business Administration

OBJECTIVE.

Office Administrator and Customer Relations Executive with over 5 years of successful experience in Office Administration and Customer Care Relations. Enthusiastic and eager to contribute to team success through challenging work, attention to detail and excellent organizational skills. Clear understanding of Customer Relationships and Administration. Motivated to learn, grow, and excel. Excellent reputation for resolving problems and improving customer satisfaction.

WORK HISTORY.

May 2022 to Jan 2023

Zana – Chandler, AZ

Administrative /Implementation Assistant

Greeting visitors and welcoming them.

Follow up emails and calls.

Manage office supplies stock and place orders.

Prepare regular reports on expenses and office budgets.

Maintain and update company databases.

Organize a filing system for important and confidential company documents.

Answer queries by employees and clients.

Update office policies as needed.

Maintain a company calendar and schedule appointments.

Book meetings as required.

Distribute and store correspondence (e.g., letters, emails and packages).

Prepare reports and presentations with statistical data, as assigned.

Schedule in-house and external events.

Tools used-Air table, Dropbox, HubSpot, Active Campaign, Teams, Jot Form, Figma, Type form.

October 2021 to January 2022

Eleven Lads LLP Nairobi, Ngong Rd. Administrative Assistant/Personal Assistant

Successfully completed special projects to exceed goals of both administration department and overall organization.

Analyzed and managed invoices for various companies through ERP systems

Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.

Supported company leaders by managing budgets, scheduling appointments, and organizing itinerary.

Manage accounts and perform bookkeeping.

Managed monthly invoices for organization of people and kept correct processing and verification.

March 2020 to October 2021

REAL ESTATE Kikuyu, Kiambu

Handle and execute day-to-day operations of commercial properties.

Answer and respond to customer services requests and inquiries.

Process customer work orders, needs and requirements.

2015 to November 2019

The loyal Group of Companies Nairobi, Kenya Office Administrator

Delivered clerical support by handling purchase order and range of routine and unique requirements.

Received and routed business correspondence to correct departments and staff members.

Supplied clerical support to company employees by copying, faxing, and filing documents.

Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.

Interacted with customers by phone, email, or in-person to supply information.

Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Teamed with leaders across all departments to meet deadlines and set up culture of cross- functional collaboration.

December 2012 to December 2014

Eagle Eye Laser and Diagnostics Centre Nairobi, Kenya Customer Care Representative

Answered calls, emails and addressed customer inquiries, solving problems, and supplying product information.

Described product highlights and benefits to help guide patients in making decisions.

Explained charges, fees, terms of sales and service agreements to over customers daily.

Aided call-in customers with questions and booking appointments.

Responded to customer needs through competent customer service and prompt problem-solving.

Reduced spending by negotiating beneficial deals to secure ideal rates.

Defused customer concerns with exceptional conflict and problem resolution skills.

Managed billing, service, and account issues for customers.

Education.

St. Paul's University Nairobi, Kenya

Diploma in Business Management Business Management

Udemy E-Learning

Administrative Human Resource

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