Data Entry Time Delivery

Irene Medina

562-***-**** *****.*******@*****.*** Compton, CA 90221

SUMMARY

Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. SKILLS

Delivery Procedures

Adjusting Routes

Monitoring Field Personnel

Delegating Work

Processing Orders

Team Work Schedulingqa

Customer Communications

System Documentation

Call Documentation

Data Entry

EXPERIENCE

Dispatcher, Sho Hai Inc, April 2019-January 2023

Gardena, CA

Utilized various software systems to facilitate movement, planning and scheduling. Worked closely with transportation supervisor to dispatch and assign loads. Monitored changes in delivery schedule and communicated changes to customers. Tracked changes in computer system to keep records current and accurate. Matched bills of lading and reconciled quantities to verify items shipped. Trained employees on triaging and dispatching procedures to properly handle daily calls. Scheduled loads according to priority and available equipment. Evaluated incoming pick-up and delivery requests to determine driver assignments. Relayed information between drivers and recipients regarding ETA and potential delays. Dispatched information to service providers to schedule freight movement. Prepared daily work and run schedules.

Monitored shipments to guarantee on-time delivery. Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.

Checked paperwork prior to dispatching crew members to maintain accuracy. Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.

Dispatched drivers to meet daily delivery needs for company customers. Dispatcher, Secure Transportation, July 2016-April 2019 Whittier, CA

Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.

Worked closely with transportation supervisor to dispatch and assign loads. Monitored changes in delivery schedule and communicated changes to customers. Utilized various software systems to facilitate movement, planning and scheduling. Managed daily delivery and work schedules to maximize coverage. Reported delays, accidents or other traffic and transportation situations. Monitored dispatch board and adjusted call priorities regularly based on caller needs. Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.

Supervised driver dispatching, route planning and vehicle tracking for over 40 drivers. Cashier, Subway, December 2014-August 2015

Long Beach, CA

Washed, peeled and cut fruits and vegetables to prepare for cooking or serving. Monitored inventory to keep adequate stock of food items and supplies. Complied with company service standards and adhered to inventory and cash control procedures.

Operated cash register to process cash, check and credit card transactions. Followed recipes and customer requests to prepare meals. Cleaned and sanitized work areas, equipment, utensils, dishes and silverware. EDUCATION AND TRAINING

High School Diploma

Educational Partnership HighSchool, Long Beach June 2013 Bachelor of Science

Nursing, El Camino College, Torrance

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