Management Consultant Scrum Master

An accomplished IT / MIS professional, with ** plus years of experience managing multiple teams and projects. Outstanding interpersonal communication, training, presentation and human relations skills. Adept at anticipating both problems and opportunities and proactively implementing appropriate actions. Excellent communication and presentation skill which include the ability to influence senior business stakeholders along with key decision makers using interpersonal managerial skills to help move projects along.

EDUCATION

Touro College – New York, NY May, 2021

Masters of Science Information Systems – Technology Leadership/Project Management

Baruch College - New York, NY May 2007

Bachelor of Business Administration- Management Information Systems

CERTIFICATIONS

Project Management Professional, PMP®

Agile Certified Scrum Master, CSM

Certified Scrum Product Owner, CSPO

ITIL v4, IT Service management

VMware Certified Professional vSphere [V5.5]

CCNA Routing & Switching Cisco ID: CSCO12808619 / CCNA Implementing Cisco IOS Network Security / Network+

Querying Microsoft SQL Server 2012 / Installing and configuring Windows Server 2012

Linux+, LPIC-1, Novel Certified Linux Administrator

Core Qualifications & Skills:

Adept at coordinating and managing multiple IT projects simultaneously

Strong team building and collaborating talents, including maintaining communication with stakeholders.

Can track and correct software customization defects via the use of SDLC

Experienced in IT Leadership, risk management and delegation.

Project Lifecycle Management, Scheduling, Budgeting & Cost Controls

Enterprise Implementations & System Migrations

EXPERIENCE

FM Solutions LLC East Northport, NY

Senior Information Technology Management Consultant November 2022- Present

Provide Strategic Consulting technology services to prime government contract vendors.

Mobilize skilled technical resources to work on projects on needed basis

Assist prime vendors in reviewing RFPs and preparing bids for government contracts.

Consult on IT infrastructure Solutions based on business demands.

Offer project management services including planning, budgeting, stakeholder and vendor management.

DOHMH- Department Of Health & Mental Hygiene Long Island City, NY

Senior IT PMO Management Consultant November 2021 – October 2022

Created and managed the project, communications, schedules and change management plans in order to assign direct resources to ensure the successful development, testing, deployment and launch of enterprise systems.

Worked with change advisory board to help vet project requirements submitted to change management by other project managers.

Demonstrated strong leadership skills with significant direct interface with project at all levels within the agency having essential responsibilities to manage the project relationship and resolve project issues.

Provided vendor management from start to completion of project.

Managed stakeholders and worked with internal and external stakeholders, including application owners, across bureaus and vendors.

Maintained required project documentation according to established agency project management standards.

Oversaw the Business Analysis process.

Gathered requirements for changes to existing systems and building new systems.

Conducted joint application design (JAD) sessions or workshops with business users to elicit information regarding their requirements.

Developed both business and functional requirement documents for DOHMH.

Created estimates on time and effort to complete assignments based on end-user requirements.

Created project plans and updated senior management regularly.

Setup prioritization across businesses.

Directed and lead the work of technical staff.

Ensured deadlines and budgets were met.

Served as a liaison between business and technical aspects of projects.

Facilitated communication and up to date work progress across key stakeholders that interfaced with clinical systems to meet timely attainment of project milestones.

Created IT Data/Applications Program Management processes to track overall Program initiatives and provide continuous monitoring of program.

Worked with all project/program stakeholders to plan, set priorities, identify and track key milestones, dependencies and interdependencies, identified areas of risk, cross-project roadblocks, and decision points.

Provided planning and guidance on IT program initiatives to ensure IT execution of initiatives is coordinated across entire program with a focus on continued monitoring to assess progress and helped to facilitate creative solutions with stakeholders to address issues.

Set up appropriate communications infrastructure for program execution and executive-level engagement.

Participated in RFP processes and provided strategic IT SME to ensure RFPs are comprehensive and in line with overall strategic goals.

Worked cross-functionally with technical and non-technical resources to meet project deliverable dates.

Developed meaningful visual artifacts, including topology diagrams for program management and/or presentation to different audiences.

Developed cyber remediation strategies to identify risk and address potential vulnerability concerns.

Created and managed policies for business application owners and their staff that adhere to DOHMH cyber security standards.

Worked as a technical advisor with various vendor to select telehealth solutions that adhere to DOHMH security policies.

Worked with cyber security compliance on information risk analysis and risk management processes in response to cyber security best practices.

Managed Proof of Concept projects for applications such as Electronic Lab Reporting and Electronic Case reporting to migrate from on prem to Azure Cloud.

Lead lift and shift efforts for existing applications to Azure cloud.

Provided expert project management in all clinical systems.

Managed Network segmentation project that involved firewall upgrades and high availability design to endure hardware in internet circuit failures

Lead the planning and coordination of infrastructure refresh project, including upgrade and expansion of virtualized environments, consolidation of physical servers, refresh of aging network and WIFI infrastructure.

Worked on Business Continuity and Disaster recover solutions to meet DOHMH requirements.

Stony Brook Medicine Saint James, NY

PMO Manager – Clinical Specialist April 2020 – November 2021

Brought on to serve as the lead SME for various Clinical Systems. To provide overall leadership for all phases of on-going diverse technology projects, aligning the overall business goals with advanced technology solutions. Leveraging technical, business and financial acumen to communicate with client executives and their respective teams.

Lead project to improve functionalities in HR systems for current and new consultant data in PeopleSoft for new affiliations of Stonybrook University Hospital.

Planned, managed and lead the development of projects such as Armstrong application deployment for medical drawers.

Lead project involving SPOK communication system where I tracked project deliverables and roadmaps by closely liaising with members from various teams to ensure that all concerns and issues were being addressed so that all deliverables remain on schedule.

Overall UAT Management: oversaw on-going UAT activities and updates aligned with project testers to ensure that the system functionality is fully tested within project timescales and to a high quality.

Collaborated with Business and Technology teams to identify and implement Business Process testing improvements that will be applied to other program teams.

Responsible for on-time, on-budget delivery of assigned projects

Worked in conjunction with team members, stakeholders and vendors to anticipate and manage changes to projects in order to achieve stated goals of projects.

Aligned project decisions according to revenue models and cost-to-completion projections. Accurately forecasted revenue, profitability, margins and utilization.

Effectively communicated project expectations to team members and stakeholders. Established and managed project expectations and responsibilities. Held the project team accountable.

Recommended alternative solutions, streamlined processes and improved efficiency through better utilization of application functionality.

Ensured project turn-over documentation was completed and staff/users understood how to operate implemented system. Included but not limited to: tables; files; ongoing maintenance procedures, backup/restore and disaster recovery.

Provided great customer service to all departments. Investigated and resolved project problems in a timely manner in order to maintain project integrity.

Acted as a champion for user departments as well as a liaised between the end user and the vendor.

Identified and recommended end-user and technical support training requirements.

Minimized organizational and departmental exposure and risk across all projects.

Managed scope and dependencies of assigned projects to ensure critical path success. Identified and resolved conflicts in a timely manner.

Tracked and documented project progress using Industry Standard methodology and tools.

Coached, mentored, motivated and supervised project team members and contractors. Demonstrated leadership in order to influence team to take positive action and accountability for assigned work.

Conducted lessons learned and create recommendations in order to identify successful and unsuccessful project elements. Applied lessons learned to subsequent projects.

Developed best practices and tools for project execution and management.

Prepared necessary documentation for Progress Meetings, including but not limited to Project Status, Job Completion Stage, and other issues

Set and ran effective recurring status meetings with the product, portfolio and delivery managers

Worked with Product Owner to define project scope and objectives

Northwell Health New Hyde Park, NY

PMO Project Manager – Technical Specialist Sept 2017 – Jan 2020

Brought on to serve as the Technical Specialist for the Sunrise Electronic Medical record system. I provided leadership for the delivery and maintenance of high-quality, reliable infrastructure technologies for an assigned set of applications. Responsible for collaborating with Application Infrastructure team members in relevant system performance, availability, capacity, alerting/monitoring. Responsible for creating SOPs, and Technical Architecture documents. I utilize dashboards and metrics, as well as delivery commitments to support SLAs. I work in parallel with service line owners to develop, deploy, and operate mission critical clinical systems.

Provided a wide range of acquisition program management, analytical, technical and support services for newly acquired urgent cares and hospitals.

Applied integration, communication, coordination, organizational and planning expertise to technical research and development activities and acquisition efforts across a broad spectrum of functional disciplines in order to assist with the implementation of program direction.

Supported transitions between systems and support process adjustments from technical point of view.

Planned and Managed upgrade from Sunrise 16.3 to Sunrise 18.4 EMR(Electronic Medical Record)

Planed Phased roll outs and perform testing for each release iteration.

Planned and implemented system design specifications and resolve integration issues. Performed Risk Management identification, proactive planning and tracking.

Performed Procurement Management activities to ensure that vendors fully understand user and stakeholder requirements relevant to project.

Responsible for collaborating with Application Infrastructure team members in relevant system performance, availability, capacity, alerting/monitoring.

Responsible for creating SOPs, and Technical Architecture documents. I utilize dashboards and metrics, as well as delivery commitments to support SLAs as documented in the procurement documentation (contracts, etc.). I work in parallel with service line owners.

Collaborated with Application Infrastructure teams for maintenance of availability, capacity and performance management

Performed routine reporting on the current and predicted operational state of assigned systems and attend recurring meetings with the service line personnel to discuss operational issues and schedule/prioritize application specific projects.

Worked on application roadmaps and provide all required planning and support for migration and release activities.

Collaborated with Application Infrastructure Engineering, Security and Disaster Recovery teams to ensure all necessary standards and procedures for compliance related to assigned applications.

Built and develops organizational processes and procedures to support business needs.

Worked with Vendor and Application Infrastructure Engineering teams to establish build processes and requisite documentation for application architecture

Worked effectively with others to remove delivery team roadblocks

Guided team through continual improvement process

Health Hospital Corporation New York NY

PMO Manager/Clinical Infrastructure Specialist Sept. 2015 – Sept. 2017

Consulted as a Technology expert to help upgrade, support and maintain the HCLL Blood bank application. Served as the technical lead and main point of contact for the team. Managed small group of employees during various project implementations. Actively involved in the technology direction and decision-making process for the team in meeting with various vendors. Created application road maps various documentation and run books.

Consulted as a Technology expert to help plan, manage and deploy upgrade of Blood bank application suites.

Managed Project Team members during project implementation.

Actively involved Strategic Planning in the technology direction mission and decision-making process for the team in meeting with various vendors.

Worked with Vendor and Application Infrastructure Engineering teams to establish build processes and requisite documentation for application architecture.

Worked on application roadmaps and provide all required planning and support for migration and release activities including required Risk and Quality Management governance and supervision.

Worked closely with members from various teams to ensure that all concerns, conflicts and issues are being addressed so that all deliverables remain on schedule.

Managed sprint backlog items and tasks

Managed all Scrum boards (physical or virtual)

Served as a Clinical IT specialist for HCLL Blood bank application spanning 11 hospitals.

Wrote Batch Scripts for Provue Blood bank instruments to connect to Windows Servers with the correct user and folder permissions.

Applied patches through SCCM to HCLL Servers

Installed and configured print server role in windows server 2012 to manage Transfusion slip printers at all blood bank facilities.

Assisted in GO-live implementation of Maestro Data Integration engine for Blood Banks

Assisted with printer configuration during Epic GO-LIVE implementation.

Worked with Active Directory Team to deploy and troubleshoot Group Policies on Blood Bank and HCLL Workstations

Monitored Batch Jobs in Task Scheduler and SQL Server Agent.

Designed Visio diagram to conceptualize the HCLL Blood bank application as it applies to the entire organization.

Troubleshot connectivity issues from Provues and HCLL workstations to application and integration servers.

Single point of contact for HCLL application infrastructure and operations with SQL Team, Networking Team, VMware team and Windows team.

FM Solutions LLC Queens, NY

IT Consultant March 2015- Sept. 2015

Proactively managed projects to achieve quality, schedule, budget and safety by coordinating with all stakeholders on all aspects of the project.

Prepared complete, accurate and timely submittal logs based on project specifications.

Ensured completion of all required project close-out documents per contract.

Responsible for timely completion of all required project close-out documents per contract

Documented quality and progress of each Subcontractor and Suppliers

Provided Service Level Agreements for remote and onsite Server support to Clients.

Assisted in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes

Liaised between developers and project stakeholders; fostering quality communication between engineering disciplines

Performed monthly maintenance of IT infrastructure.

Designed, implement and maintain network infrastructure for clients of various sizes.

Offered disaster recovery solutions tailored to organization’s needs.

Consulted and implement virtualization infrastructure.

Troubleshooted PC and Mac client OS.

Offered application support.

Net@Work New York, NY

IT Manager/Senior Systems Engineer Nov. 2013 – March 2015

Router: Basic configuration & monitoring of Cisco 2500, 2600 routers.

Switches: Basic configuration & VLAN setup on Cisco 2950, 2960 Switches.

Security administration port security on switch and IP security on Router via Access lists.

Installed and Configured ASA Firewall.

Configured network devices using Cisco Configuration Professional.

Perform high level troubleshooting, diagnostics for networking problems.

Responsible for Installation, Configuration, Administration and Trouble shooting of VM Ware ESX 5.5,Virtual Center at various clients..

Creating, Installing, configuring and maintaining the Virtual Machines, installing Guest Operating Systems like Windows, Linux.

Migrated Virtual Machines using vMotion

Performed Snapshots, Cloning, Cold Migrations and Hot Migrations

Configured Resource Pools, vMotion, Alerts, Alarms.

Monitoring of Virtual Machine’s &ESXi servers (CPU, Memory, Disk and Network Utilization) for Security.

Created Virtual Switches, Ports and Port groups and setup Layer 2 Security Policies for Virtual Networks.

Troubleshot issues relating to vMotion such as compatibility issues with help of event log.

-Setup Users and Groups for access to the Virtual Center.

Moved VM’s from one LUN to another using Storage V-Motion.

Responsible for creating, restoring and managing snapshots.

Managed Windows Active Directory 2012 Server network; monitored server performance

Implemented security policy and virus protection.

Supported client/server hardware, software, peripherals and networked systems MS Windows 2003/2008 Server, Windows 9x and Macintosh operating systems

IT-Alternatives New York, NY

Owner/Operator March 2012 – Nov. 2013

Managed team of Technicians on various projects and deployments.

Setup and Install Windows Small Business Server 2k8 for CPA firm. Installed and Configure small LAN for office of 10 users.

Provided Network support and end user troubleshooting for various clients, remotely and onsite.

Offered software support and OS Training to various clients.

Provided and virus/spyware/malware consulting

Provided data extraction services from corrupted hard drives.

Installed/managed Active Directory network within VMware workstation 9

Installation, Configuration and Administration of VMware VSphere5ESXi Servers.VMware vSphere client, Virtual vCenter Server.

Customizing guest operating system on Virtual Machines

Troubleshooted iMac/Macbook pro/Macbook Air and provide Software support

Configured and support Ipad/Iphone and Android devices

Setup users through Exchange AD.

Citrix user profiles through XenDesktop 5

Setup Group Policies and troubleshoot conflicts between permissions

Deployed OS install from Servers.

Setup Cisco phone using Cisco Unified CM Administration

Used Cisco Unity Connection Administration to configure voicemail.

Used McAfee Email Gateway Advanced Server 6.72 to monitor email traffic.

FATA ORG New York, NY

Senior System Administrator/Team Leader Sept. 2010- March 2012

Installed and configured Linksys routers for LAN/WAN/VPN connection.

Provided LAN support in multi server environment for users in 12 buildings.

Managed Users in Active Directory. Deployed MSI packages and various Group policies.

Added Linux boxes to Windows 2008 network using Samba.

Setup Network drives between Windows and Linux Machines.

Ran backups from Amazon Linux hosts to Linux Server (SUSE)

Setup ssh encryption key pair for users to connect to Amazon Linux hosts.

Added Mac server and various Mac machines (Leopard, Snow Leopard) into Windows domain.

Deployed and maintained Trend Micro Virus security system throughout Network.

Setup and maintained Blackberry Enterprise Server.

Installed and configured Parallel Desktop 6 on Macs to access all Network Resources.

Managed and troubleshot Exchange Server 2k7, Outlook 2k7 and all email related issues

Configured and maintained NAS Buffalo drive and SAN (Dell PowerVault MD3000i) boxes.

Setup, configured and managed various routers (WIFI, port forwarding).

Installed, configured and maintained Network printers.

Troubleshot IIS and various web server related issues.

Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, MS Project, Sharepoint), Waterfall, agile, Visio, Jira, ServiceNow

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