Service Representative Chain Manager
Resume:
DORI BROWNIE
************@*****.***
**** ********* ***, ******** ** 54130
OBJECTIVES
Seasoned, detail-oriented professional seeking a challenging career. Team player with a great disposition and positive attitude. Skilled at educating fellow employees with computer upgrades and enhancements while providing encouragement to embrace change in a positive manner. Consistently seeking to learn and increase knowledge and skills to assist in the delivery of Personalized Service. Motivate fellow personnel to understand change and implement processes to attain system goals.
EDUCATION
Colorado Technical University
September 2018 - Master Degree Business Administration
University of Phoenix
September 2012 - Bachelor Degree Health Care Administration
EXPERIENCE
ThedaCare Regional Medical Center Appleton, WI
Interim Leader and Supply Chain Manager, Sourcing and Procurement November 2021 – Present
I have been strategizing with my team through the pandemic to source supplies which has been extremely difficult due to the fact we do not have any storerooms and are a just in time organization. Since my director left, I have worked with senior leadership to gain storage and move our department to space better equipped to handle the daily needs of clinicians and patients. From April 2022 through December 2022 along with the assistance from my employees, I was able to save ThedaCare over $2M.
ThedaCare Regional Medical Center Appleton, WI
Supply Chain Manager, Sourcing and Procurement October 2019 - Present
Responsible for the Resource Specialists in the Operating Rooms to ensure proper Inventory Control and Inventory Management. Train employees on the new computer software and create Operating Procedures for the Resource Specialists to follow. Manage the Buyers and Clinical Product Specialists to maintain adherence to contracts and best pricing and quality. Working closely with the Surgery department to reduce waste by over $1M.
The Resource Group Appleton, WI
Associate Manager, Operations December 2014 - September 2019
Responsible for training, hiring, and corrective action for 19 employees. Perform physical inventories daily and annually. Investigate and correct any discrepancies in the inventory. Maintain department productivity levels of 95% and above while minimizing picking errors. Collaborate with all hospital departments to achieve the highest level of correct inventory parts to facilitate patient care, patient safety, as well as, patient and employee satisfaction. Assisted with the transition to new computer software within the hospital, PeopleSoft and Symphony. Developed and implemented a streamlined process for stocking inventory throughout the hospital using the Lean Six Sigma principle of the Two Bin Kanban system.
St. Elizabeth Hospital Appleton, WI
Supply Chain Manager July 2013 - December 2014
Created Standard Operating Procedures for the department. Monitored employees’ completion of daily duties for better understanding of the work being completed. Identified inventory issues and proactively addressed these issues. Coordinated and implemented projects during the construction of the Bed Tower, including the Two Bin Kanban System.
Affinity Medical Group Neenah, WI
Engagement Specialist October 2011 - July 2013
Part of the development team of the HouseCalls program from the inception to conclusion of the program. Liason between Network Health Plan’s Medicare Advantage Members and providers. Collected patient information essential for provider visits and needs. Submitted paperwork to insurance companies.
Warehouse Specialists, Inc. Neenah, WI
Customer Service Representative January 2003 – May 2005
Create bills of lading for outgoing product and receipts for incoming. Perform physical inventories and investigate and reconcile any discrepancies. Worked on the floor in between to assist coworkers in accomplishing the duties within our scheduled shift. Worked with a diverse group ranging from internal coworkers to truck drivers to our external customer. Performed month end reconciliation and billing.
SKILLS
Proficient in Microsoft Office
Worked on a variety of company designed software programs (Maves, Foursight, Meditech, PeopleSoft, Workday)
Lean Six Sigma Green Belt – March 1, 2016
Completed High Reliability training
Enrolled in Excel courses to begin March 2023 through Fox Valley Tech.
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