Process Assistant Operations Associate

Melissa Taylor

**** ********** **, ******, ** ***48

614-***-**** - *************************@*****.***

Professional Summary

Dependable industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. I enjoy solving problems and excel in every opportunity that I am presented with. I am eager to learn as much about the business as I can.

Experience

Network Operations Associate

Amazon-Erlanger, Kentucky

I received a promotion at Amazon from Load Planner to Network Operations Associate for Amazon corporate. I work in logistics and it is my job to watch over Amazon air and ground. It is my job to work with my team to make sure the necessary Amazon facilities have everything they need. I have a variety of responsibilities. I watch weather, trucks and airplanes. We decide if certain planes or trucks need canceled or if they need more. It is up to my team to constantly watch what is going on and keep everyone updated on changes. It is a very fast paced environment and challenging.

09/01/-Current

Load Planner

Amazon- Erlanger, Kentucky

I became a Load Planner last October. Then transferred from CVG9 to KCVG. Amazon air was a big change that has helped me grow professionally. As a Load Planner it is my responsibility to provide information for the flight from the load plan to the PSA, PA and management as necessary. I deal a lot with weights and balances and make sure the load plan is within certain specifications. I enjoy Load Planning. It gives me a chance to do a variety of roles. There is always something new each day and I am constantly learning and continuing education.

01/20/2021 to 10/1/2021

Process Assistant

Amazon- Hebron, Kentucky

I became a Process Assistant in January and really enjoyed the learning experience. I have excelled at my job and still enjoy the learning opportunities in the position. As a PA in outbound, I manage the moving of the trucks in the appropriate dock doors, manage associates, and assure the trucks get out on time to meet the needs of the Business. While staying very motivated and on task, I also oversee that the associates are continually working, as well as taking their required breaks at the appropriate times. My favorite learning experience thus far has been that I was afforded the opportunity to be a part of the “Away Team” to help facilitate the opening of BNA9 in Nashville. The experience was very rewarding and my contributions well accepted.

10/2019 to 1/19/2021

Learning Ambassador FC1 Associate

Amazon - Hebron, Kentucky

I began my Amazon career at the Amazon IVSA building in problem solve, then transferred to CVG9. I started loading and unloading trucks, and went on to learn pallet build, manual sort, and oversize. I was afforded the opportunity to become an Ambassador and train the new hires. I am qualified as a TDR, water spider, and ICQA, along with several other aspects of the operation

07/2012 to 05/2019

OWNER/GEN MANAGER

Heavenly Sweets Catering - 702 Northpoint Dr., KS

I managed the employees and planned out meals and catered events. I handled payroll and made sure each event ran smoothly. I truly enjoyed the catering business it is a fast-paced environment and enjoyed working with new people.

Education

Associate Accounting :

Strayer University - Orlando, Fl

GPA 3.7

Dean's List Honoree, 4 semesters.

Awarded Ford scholarship.

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