Service Representative Customer

Joyce

Gaddala

**** ***** ****** ******, ********, Arizona, 85225

480-***-****

************@*****.***

I have a Bachelor's in Computer Science Engineering. And obtained more than 3 years of work experience in customer service and Debt settlement. Great at negotiation and meet the requirements of the process. Excellent convincing skills and tone also an Amazing communication skills set. Acquire knowledge on basic computer languages (C,C++, JAVA) Good at MS Word,Excel,Powerpoint. Experience

OCTOBER 2019 – DECEMBER 2020

DEBT COLLECTOR / SYNCHRONY FINANCIAL PRIVATE LIMITED, HYDERABAD, INDIA Information and obtain payments. Worked in a bank environment handling automatic inbound calls. Delivered exceptional agent service on collection calls and maintained a calm and professional demeanor. Maintained a high volume of calls and met the demands of busy and productive group. Great negotiation skills. Fulfilled the weekly targets. Hands-on with collections and accounting processes. MARCH 2018 – AUGUST 2018

Senior Customer Service Representative(covidien)/ GENPACT (HYDERABAD), INDIA Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions. Processed, scheduled and executed customer orders for new and established customers. Researched and rapidly resolved client conflicts to maintain key Accounts. Engaged clients in person and over phone to answer questions and address complaints. Hands on in P2P (purchase to pay) SEPTEMBER 2015 – JULY 2016

Customer Service Representative/ AMAZON.IN (HYDERABAD), INDIA Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Supported cross skill for calls, dual chats and Emails. Received 0%NRR( Negative response rate) for every call handled. Was moved to support North American support on requirement. Attain Excellent convincing skills for the best satisfaction of the customer which led to team appreciation.

Skills

• MS Office Word Excel Powerpoint • Credit Analysis • Delinquent Account Notification • Great Negotiation Skills • Conflict Management • Great Customer Service • C,C++,JAVA,HTML,LINUX 2

Education

OCTOBER 2011 - AUGUST 2015

Bachelor of Sciences and Technology Computer Science and Engineering / (JNTUH) ADIT, Hyderabad, Telangana, India.