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Project Manager Customer Service

Location:
Fair Lawn, NJ
Salary:
$170-200k annually
Posted:
March 06, 2023

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Resume:

Pazit Gada, MBA, PMP, PMI-ACP, PMI-RMP, SIX SIGMA, ITIL

Fair Lawn NJ 07410 201-***-**** advqkb@r.postjobfree.com

https://www.linkedin.com/in/pazit-gada-mba-pmp-pmi-acp-pmi-rmp-b4582a7/

DIRECTOR – PROJECT MANAGEMENT – BUSINESS OPERATIONS - CHIEF OF STAFF

High energy, multi-tasking and Experienced global Strategic, Digital, Analytical, software,and Technology portfolio, program and project manager leveraging expertise in managing systems, delivery, planning and resources in Insurance and Financial Markets (P&C and Life and Annuity) with Agile and Risk Managment certifications while establishing global governance and control. Natural and Bilingual leader with the ability to execute with and without direct authority successfully. Star communicator both verbal and written, able to build and lead teams to success and collaborate for quick turnaround with all levels of employees and management, including C- Leve in ambiguity & uncertainty environment while building trust and network for all levels and across the organization. Excellent interpersonal and customer service skills with high emotional intelligence (EQ) to push forward and create a positive work environment while delivering benefits and values to internal and external clients and stakeholders. Skilled in Waterfall, Hybrid and Agile/Scrum methods with demonstrated ability to apply them and create best practices while proactively launch initiatives with successful execution and quick turnaround.

Core competencies

Operation and Delivery Excellence Team Building and Leadership People Management and Talent Development Software Application Integration Strategic Planning and deployment Risk Management Change Managment Vendor and stakeholders Managment Client Engagement Training and Coaching Capacity, Resource and Budget Management Life and Annuity & P&C insurance knowldge Using tools like Word, Excel, Power Point, MS team, Share Point, PPM software tools, Sciforma, Jira, Trello, PowerBI, SQL and Yammer Data and Report Managment Critical Thinking Creative and structured problem solving Results driven with attention to details leadership with influence and empty while demonstrate positive and can do mindset, empathic, Self-starter, proactive, creative, adaptive, collaboration and quick learner.

PROFESSIONAL EXPERIENCE

Thermo Fisher Scientific, NA (Life Science company) 01/2022 -present

Director Project Management

Build, Coach and develop a global team of project managers establishing and promoting industry-recognized, best-in-class project management standards. Provided subject matter expertise and support for large and/or complex programs. Developed organizational capabilities through training, coaching, group and individual meetings/discussions.

Foucus on excuation of projects tasks while keeping and eye on the “big picture”.

•Collaborate with Division leadership team member to integrate multiple segments into a cohesive BU strategy and annual plans in alignment with divisional strategy.

•Facilitated the creation and implementation of a portfolio roadmap, aligned with BU strategies while navigate conflicts and able to manage multiple tasks simultaneously while meeting tight deadlines.

•Establish and be part of new product development from discovery, planning and delivery while partnering with R&D and business functions and Implement measures for control (KPI for people, process and technology).

•Led review process with BU and Divisional leadership teams on pipeline projects, drove prioritization and reported on status.

•Ensured proactive and timely communication of information concerning project status (i.e. schedules, deliverables, budget, risks, and issues) to-and-from key stakeholders while establshing Goverance and act as the key client contact.

•Provided accountability for the evaluation and approval process for change requests (cost, time, and quality) to keep firm control.

•Identified resource bottlenecks and established an effective risk escalation process while use problem solving skills.

•Drove the selection and implementation of IT Tools to support program / project management processes while establishing the project management best practices.

•Manage the division business analytics program using metrics and creating dashboards to help with operational performance evaluation and business decision making.

•Implement corporate process improvement (PPI) standard while continue to support Coporate, group, division and BU procedures and policies.

•Working in global environment and gap the cultural differences.

Sapiens, IL, NA, (International and Global Software Vendor company for the Insurance and Financial Markets) 01/2012 - 01/2022

Director Of Business Operations (Chief of Staff) and Project Management, 01/2020 - 01/2022

Supported divisions in creating reports, key messaging and recommendations. Managed US PMO team (onshore and offshore) and NA PMO activities. Maintained strong relationships with business leads in NA units and the company. Defined WoW, supported, mentored and tracked growing offshore teams. Led PMI (Merger and Acquisition) activities in NA. Information preparation, Data analysis and Communication liaison. Partner closely with the CEO, COO and the C-level NA management team to support day to day activities and strategic planning and execution while becoming the go to person for solving problem and make things happen and become bridge between global teams with different cultures.

Life and Annuity & P&C insurance knowldge

•Promoted integration among application, tools and reports. Identified capability gaps for individuals and the team. Fostered approaches to improvement and ensured consistent use of best practices and methods.

•Revised and/or formulated policies, promoted their implementation to support continuous improvement.

•Partner with the corporate and NA Cybersecurity leadership to help with SOC, Compliance and internal/external audits coordination.

•Facilitated workshops and targeted improvement events to help teams quickly achieve strategic objectives while manage multiple priorities simultaneously under pressure while become the bridge and translator between the business and technical functions.

•North America large and complex change management initiatives and establishing escalation process.

•Experience managing risks and issues across projects and programs while using the change management processes.

•Technical and strategical prioritization with knowing what important and urgent, and delegate effectively to other team members to meet deadlines and desire outcome.

•Experience managing programs and projects using SDLC (software delivery life cycle) methods and processes.

•Professional communicator with ability to translate technical information to non-technical audience.

•Support NA CEO from due-diligence to post M&A Technical Integrations & Migration for NA acquisitions.

US PMO Manager, 01/2019 - 01/2020

Build and managed US region PMO team that include Interational team from across the globe. Led regional PMOs (global growing team) by aligning processes, reports. Management support and ongoing training on budget and planning management. KPI measurements tracking and dashboard.

•Built a center of excellence surrounding the entire project management planning & control, invoicing and forecasting of global headcount strategy.

•Implemented enabling technologies and standardized project management practices in the organization.

•Identified potential risks to business objectives and developed mitigation strategies.

•Managed demands from internal and external stakeholders while delivering successful projects on time.

•Drove focus on tactical activities while seeing overall strategic objectives and the larger business picture.

•Leading project through SDLC life cycle from discovery to Go Live.

•Help with post M&A Technical Integrations & Migration activities.

Division PMO, 01/2018 - 01/2019

Provided a formal, centralized layer of project control and integration in the unit/account program. Trusted advisor to the program/project manager/service partner. The PMO assumes project and program management governance support responsibilities. Helped with preparations of financial forecasts and track plan vs actuals. Prepared and distributed month end closure reports including invoicing. Prepared and administered work unit operating budget. Supported the reporting system (Sciforma - PPM). Supported Change Management.

•Established programs to assist project managers in tracking tasks, schedules, dependencies, risks and costs.

•Analyzed budgetary and resourcing aspects of project/program, enabling appropriate decision making.

•Promoted efficiency, cost saving and improvement to processes. Created pricing for new projects.

•Participated in departmental strategic and budgetary planning processes; provided recommendations on policies and goals desired; and implemented new/revised programs according to established guidelines.

•Led Post M&A Technical Integrations & Migration for NA acquisitions.

•P&C insurance projects.

Implementation Project Manager (software projects), 01/2014 - 01/2018

Post go-live support, activities and deliverers. Project deployment plan. Non-functional project tests (on-site and 3rd party locations). Customer training and mentoring. UAT Support. Worked with PDM to define patch scope and priority. Reported to PD and managed on-site team. Testing, configuration and integration support.

Ensured production readiness (both Sapiens and customer), including checklist preparation and implementation. Life and Annuity insurance projects.

Implementation Project Manager (software projects), 01/2013 - 01/2014

Responsible for the technical aspects of our ALIS product implementation with the MTL project. Managed project team, deliverers, and on-going system upgrades, interacting with the customer management team as well as with the internal Sapiens teams to ensure quality of deliverers and customer satisfaction. Life and Annuity insurance projects.

Senior System Analyst and Integration Lead, 01/2012 - 01/2013

Created integration support and design documents for client approval. Managed integration development and testing. Support Integration on client site. Supervised Business Analysts. Managed the software scope and created support design documents for every release. Project Defect Manager. Supervised Onsite Defect Manager. Life and Annuity insurance projects.

EDUCATION AND PROFESSIONAL DEVELOPMENT

MBA, Derby University

B.A. in Business and Economy, Israeli Open University

SIX SIGMA Yellow and Green Belts, Thermo Fisher PMI – RMP,

PMI Risk Management Certification PMP, Project Management Certification

PMI – ACP – Agile Certification ITIL Certification - in progress Executive Cybersecurity certification Pace University - in progress

Cobol, Java and SQL programming languages



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