Store Manager Customer Service
Resume:
Brian Kuntz
Store Manager - Family Dollar
Raeford, NC 28376
*****.*****.****@*****.***
Manager with more than 15 years of experience in operations, finance and accounting, budgeting and forecasting, profit and loss, administration, recruiting and staff development, quality assurance, marketing, sales, and public relations. Increased efficiency, reduced costs, and increased profits through utilization of strong troubleshooting and problem resolution skills, while streamlining and determining optimum use of facilities and personnel. Work Experience
Order Fulfillment Supervisor
Lowe's Home Improvement - Southern Pines, NC
April 2021 to November 2021
Overall responsibilities included order fulfillment, ensuring coverage, locating items, customer interaction, and assistance to other departments as needed. Supervised a staff of up to 8. Worked an unfulfilled report weekly to cancel or remind customers of their orders. Store Manager
Family Dollar - Raeford, NC
October 2015 to March 2021
Store Manager responsible for overall store performance.Consistently able to develop a team and maintain high morale and a sense of commitment. Possess strong managerial, communications, and organizational skills. Constant training and development of Assistant Managers and Customer Service Representatives. Great Race Winner in the 2nd quarter of 2017 Started as an Assistant Store Manager. 2016 was chosen to be Field Specialist before given current position. Went to different stores in district to assist with inventory preparations.
Sales Consultant
Lumberton Ford - Lumberton, NC
2014 to 2015
Assisted customers with the demonstration of features and benefits of vehicle purchase. Assisted them with necessary paperwork to aid in the purchase/lease of vehicle. Held numerous certifications through Ford Motor Company's STARS training program in the sales field. Insurance Agent
Western and Southern Life Insurance - Fayetteville, NC March 2014 to September 2014
Offered various life insurance policy options to clients at pre scheduled meetings. Assisted current policy holders with questions, concerns and implementation of policies. Stayed current with on going courses and classes. Held North Carolina License from Department of Insurance. Sales and Service Advisor
Lumberton Ford - Lumberton, NC
July 2007 to March 2014
Assisted customers with their new vehicle purchase from probing questions to product demonstration to preparation of financing and final delivery and follow ups. Assisted in positions of the BDC, finance, and ordering of vehicle inventory per General Managers guidance. Held all current certificates for sales. Met or exceeded personal goals for units sold month.
Assisted customers with automotive maintenance and repair needs for their vehicles, both personal or commercial use by asking probing questions about their concerns. Advised customers of upcoming service needs. Priced and explained repair needs and warranties. Sold maintenance plans. Held Master Certification as Service Advisor through Ford Motor Company STARS Training Program Produced an average of $60,000 per month revenue to the dealership. Store Manager
Cumberland Pawn and Loan - Fayetteville, NC
2001 to 2007
Assisted customers with their small loan needs on quality goods. Kept current with new product retail and wholesale prices and costs. Sold both new and used goods to include firearms. Insured all ATF paperwork was in order for any and all firearm transactions. Trained new personnel on procedures and store standards.
Sales Consultant
Purvis Brother Ford - Fayetteville, NC
1998 to 2000
Assisted customers with the demonstration of features and benefits of vehicles. Assisted with all paperwork needs to help with financing the vehicle. Held Certifications in Sales through Ford Motor Company STARS Training Program.
Crew Leader
Smithfield Packing - Tar Heel, NC
1996 to 1998
Shift crew leader for outside pallet yard and trailer wash. Accounted for quality pallets and rinsed out company and outside carrier trailers prior to loading of product. Staff Sergeant
US Army
1984 to 1995
Infantry Squad Leader responsible for health and welfare of 11 man infantry squad. Insured Team Leaders and squad members were proficient in assigned job positions. Graduated Primary Leadership Development Course and Basic Non Commissioned Officers Course Earned Expert Infantryman's Badge, Parachutist Badge and Air Assault Badge.
Education
High school or equivalent
Vermilion High School - Vermilion, OH
1984
High school or equivalent
School\Delim2\EdLocation
Skills
• Coaching (10+ years)
• problem resolution (10+ years)
• Project Planning (7 years)
• Scheduling (7 years)
• Staffing (7 years)
• Team Building (10+ years)
• Retail Management (7 years)
• Sales (10+ years)
• Customer Service (10+ years)
• Merchandising (7 years)
• Cash Handling (10+ years)
• Inventory (7 years)
• Management (10+ years)
• Payroll (7 years)
• Retail (10+ years)
• training (10+ years)
• Operations (4 years)
• Marketing (4 years)
• Product Demos
• Public Relations
• Store Management Experience
• Recruiting
• Basic math
Military Service
Branch: United States Army
Rank: Staff Sergeant E6
Assessments
Management & leadership skills: Impact & influence — Highly Proficient February 2020
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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