Sales Associate Front Desk

Blake Ellington

954-***-**** *****.*********@****.*** Hollywood, FL 33025

SUMMARY

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Cash Handling Accuracy

Customer Service

Customer Needs Assessment

Teamwork and Collaboration

Store Opening and Closing

Cash Handling

Time Management

Dispute Mediation

POS System Operation

Verbal and Written Communication

Order Processing

Stockroom Upkeep

Problem-Solving

Relationship Selling

Product Sales

Listening Skills

Written and Oral Communication Skills

Client Account Management

Outgoing Personality

Cash Register Operation

Team Player Mentality

Friendly and Outgoing

Customer- and Service-Oriented

EXPERIENCE

Sales Associate, AutoZone, April 2022-November 2022 Hollywood, FL

Answered incoming telephone calls to provide store, products and services information. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Collected payments and provided accurate change.

Engaged customers in friendly, professional dialogue to determine needs. Helped customers find specific products, answered questions and offered product advice. Worked with fellow sales team members to achieve group targets. Developed trusting relationships with customers by making personal connections. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Built and maintained relationships with peers and upper management to drive team success. Received and displayed product shipments on store retail shelves upon delivery. Used technology resources to assist customers in locating and selecting items. Tracked company inventories, moved excess stock and arranged products to improve sales. Maintenance Crew Member, Carnival Cruise Lines, March 2019-June 2020 Doral, FL

Collaborated with team members to assess equipment performance needs. Maintained compliance with internal and regulatory safety standards. Performed tasks to maintain on-site physical security, safety and efficiency. Followed correct procedures for handling, transporting and disposing of new and recycled materials.

Valet Attendant, Beachwalk Resort, February 2019-June 2020 Hallandale, FL

Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth. Parked and retrieved guest vehicles quickly to avoid long wait times. Greeted guests and answered questions about valet service, directions and local attractions. Loaded and unloaded luggage for guests, opened car doors and provided directions to front desk.

Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.

Notated damages to vehicles to reduce exposure to risk and lawsuits. Expressed appreciation for patronage, inviting and encouraging customer return visits. Issued ticket stubs and gave customers matching stub for locating parked vehicles. Informed guests of location of hotel reception, concierge and lounges. Valet Attendant, Park One of Florida, December 2018-June 2020 Miami, FL

Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth. Parked and retrieved guest vehicles quickly to avoid long wait times. Greeted guests and answered questions about valet service, directions and local attractions. Loaded and unloaded luggage for guests, opened car doors and provided directions to front desk.

Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.

Notated damages to vehicles to reduce exposure to risk and lawsuits. Returned guests' vehicles while following safe driving practices and obeying traffic laws. Cashier Team Lead, Ross Dress for Less, November 2017-June 2018 Pembroke Pines, FL

Answered customer questions and provided store information. Scanned, priced and bagged customer groceries quickly to keep lines moving. Processed payments promptly for customers to exceed productivity standards. Assisted with training new cashiers and customer service team members to increase speed of onboarding.

Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

Directed trash removal and sanitation procedures to keep aisles and register area organized. Tracked company inventories, moved excess stock and arranged products to improve sales. Game Room Attendant, Chuck E Cheese, April 2016-October 2017 Pembroke Pines, FL

Performed daily upkeep and cleaning of game room components. Managed game room floor operations, assisting guests with arcade equipment. Delivered instructional guidance to guests on game room equipment. Maintained electronic and mechanical equipment, reducing errors and increasing game functionality.

EDUCATION AND TRAINING

GED

Somerset Academy Charter High School, Pembroke Pines FL June 2016

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