Network Engineer

ATONIAL HYATT JR

***** ***** ***** *******, **. *0603 · 703-***-****

************@*****.***

Network Engineer with institutional knowledge and extensive experience in managing network operation teams, establishing new security protocols, creating standard operating procedures, and developing enterprise-level solutions to mitigate security risks and vulnerabilities. complex issues. established knowledge and significant qualifications in networking, security configurations and operations.

Certifications:

(CCNA) CISCO Certified Network Associate

(CASP) Certified Apprentice Security Practitioner

Security +

EXPERIENCE

JUNE 2015 – PRESENT

SENIOR NETWORK ENGINEER (LEAD), ANALYTICX

•Collect, organize and analyze project data to assess project needs, create customized solutions to ensure customer satisfaction.

•Create and disseminate program related documentation and standard operating procedures.

•Process, track and deliver solutions to all critical incidents using BMC Remedy v 8.1

•Manage and monitor team performance to ensure goals, standards and objectives are being met

•Perform product quality control and troubleshoot Tier I/II level issues concerning network connectivity and security

•Manage and train a mid-level team of contractors specializing in VOIP and Tech Control

•Develop end of day and quarterly reports for management team to outline project needs and current status

•Train employees on policies, procedures, computer applications and troubleshooting hardware issues

•Document and prepare employee performance reports for upper management team

•Collaborate with vendors and technicians to facilitate resolution of network outages and repairs, reconfigure networks as requirements change based on project needs.

•Provide 24/7 and first-level response for system outages during “on-call” periods and resolve issues associated with end user’s operation capabilities within AKO

•Re-engineer BGP routing (Route Maps, AS-Path prepend, MED, Local Preference) to load balance traffic across multiple ISPs links

•Configure, install and maintain network infrastructure devices to include CISCO routers, switches dealing with LAN, WAN, TCP/IP, EIGRP, OSPF, MPLS and multiple routing protocols

•Organize, install and manage the organization’s local area network

•Configure CISCO 3750 Switches for network capabilities during NETMOD-C on base for Brocade replacement

•Research updated technologies in areas related to engineering of computer hardware and software tools

•Evaluate employee performance and identify areas of strength and room for improvement

•Provide enterprise-level ideas and solutions related to network security and implementation

•Triage calls for service based on availability, knowledge, business needs and expertise

MAY 2015 – MAY 2019

NOC/JNOSC WATCH OFFICER, DEPARTMENT OF DEFENSE

•Served as the acting JNOSC Battle Captain.

•Oversaw the daily operation of the JNOSC to maximize productivity and minimize network downtime

•Handled information flow into, within and out of the NOC/JNOSC

•Provided mission critical status updates to leadership on Network Outages, Authorized Service Interruptions (ASIs), Open Critical Tickets and General Officer Quarters

•Created documentation and status reports covering potential security violations and actions taken to mitigate any risks or incidents

•Provided oversight and attention to command and control and reporting of the health and welfare of JSP provided services for all IT projects and applications within the organization (i.e. NIPR/SIPR network, voice, desktop, servers, storage, enterprise backup and recovery, messaging, applications, secure video teleconference facilities).

•Supported and managed 10,000+ network devices to include but not limited to switches, routers, wireless access points, acceleration appliances, firewalls, file servers, VPN infrastructure, and ISP connections.

•Advised and prepared reports for leadership identifying security findings, options for remediation, risks and maintained trackability of all documentation

•Assisted in establishing the JSP CCIR list to eliminate uncertainties, provide clarity and increase transparency of all findings

•Established the JSP NOC/JNOSC Severity Levels which resulted in an increase in reporting accuracy by 50%

•Defined and improved the Management of Critical Events and ASI Process Standard Operating Procedures

•Maintained awareness of and expertise in developments related to Information Security, Data Protection and Principles, by staying abreast of evolving technologies, relevant legislation and associated network security information

•Developed Executive and Strategic Communication Plans

•Monitored security compliance and the effectiveness of information security, data protection policies and standards

•Gathered system and network data from detailed equipment logs for use in statistical reporting and analysis

•Liaised with technical staff to evaluate technical measures being implemented in adherence to departmental information security requirements and access rights

•Developed an instructional guidance and plan to satisfy requirements through the design, communication, and delivery of appropriate products and services.

•Established and maintain documentation to track and manage all open security-related problem reports and enhancements

•Implemented information security practices by managing and directing responses to DoD declared threats as well as other incidents of information security threats or penetration

•Assessed contractor performance to provide vital input to the Quality Assurance Surveillance Plan (QASP) Report on a monthly basis

NOVEMBER 2012 – AUGUST 2015

INFORMATION TECHNOLOGY SERVICE DESK MANAGER, walter reed national medical center

•Managed the Service Desk /Help Desk facilities within Walter Reed and the National Intrepid Center of Excellence (NICoE) and the Capital Medicine Joint Task Force Installations

•Managed a team of 60 IT Personnel (Tiers 1-3) and created schedules for daily, weekly and monthly work tasks and duties for all Help Desk personnel

•Supervised the transition of domain and IP space from Navy and Army Medicine to the Joint Medicine domain

•Provided technical direction/evaluation of all Help-Desk ticket(s)/phone inquiries

•Collaborated with other departments and technical staff to resolve issues

•Provided technical support for a customer base of 15,000 users

•Ensured that all certification and accreditation procedures had been fulfilled and maintained through adherence to the DoD information assurance certification and accreditation process

•Imaged and configured desktops, VPN’s and stand-alone laptops

•Triaged tickets to other IT department personnel and technical staff

•Checked for and reviewed all Information Assurance Vulnerability Management (IAVM) alerts, bulletins and addressed the timely implementation of them

•Configured email accounts, calendars and contacts on Blackberry devices

•Created and configured network and direct connect printer cues

•Managed accounts, computers and laptops in Active Directory

•Worked directly with/for Chief Information Officer and Chief Operating Officer of the Information Technology Department on all network related issues and findings

•Documented and maintained information management records, retention and archiving processes, procedures, to include the training and support of all staff

•Implemented and enforced policies and procedures through weekly status reports and updates

•Produced weekly status reports outlining accomplishments and status on special projects

•Authored procedures and guidance to address process improvement for all special projects establishing awareness and transparency

JUNE 2014 – JUNE 2015

NOC NETWORK ENGINEER, catapult technologies

Ensured all engineers provide current and final statuses after approved scheduled maintenance

Provided analysis on all network devices and practices to include but not limited to switches, router, hubs, servers, LAN, WAN, TCP/IP, EIGRP, OSPF, MPLS and VOIP

Installed, configured and maintained network services for all equipment and devices within the network infrastructure

Ensured services were compliant with customer policies and met the quality and performance requirements

Resolved issues on network systems to increase business functionality

Interfaced with hardware and software engineers to provide permanent solutions

Designed and implemented security policies using ACL, PIX firewall

Provided Cisco 6500s, CISCO LAN Switching Configurations for multiple VIP’s and SES Quarters.

Configured CISCO routers (2500, 3000, 4000) devices using Routing protocols

Conducted troubleshooting on multiple Juniper devices network performance and outages

EDUCATION

MARCH 2012

A.A.S. – COMPUTER INFORMATION SYSTEM, ITT-technical institution

B.S. – INFORMATION SYSTEMS AND CYBER SECURITY, Pending

TECHNICAL EXPERTISE

Operating Systems

Windows 98 /XP/Vista/7

Hardware

Install, configure and troubleshoot PC’s

Desktops/Laptops

Wireless cards/ DSL modems

USB adapters

Video Cards/ Sound Cards

Wi-Fi/ MiFi

Routers/ Switches

Security

Norton Anti-Virus

McAfee

Spyware

Virus and Spam removal

Firewalls/ Digital Certificates

Encryption/VPN’s

Networking

IP Addressing

LAN/WAN Technology

TCP/IP Protocols

Router configuration:

Cisco, Juniper Switches, Routers

Linksys

Ethernet Drivers

Software

Microsoft Office Suite

Remedy/GWI/ Service Now

Linux/Unix

Juniper/Citrix

Cisco

MS Exchange Server

VMWARE

Remote Desktop/Dame Ware

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