Inventory Control Customer

Yolanda Houston

**** ****** **

Olive Branch ****4

**********@*****.***

Cell: 901-***-****

Qualifications Summary

Provide direction for all Dept. functions: receiving, material movement, including domestic and foreign freight shipments, picking, packing, shipping, and supplies purchasing, inventory control, housekeeping, training, discipline, employee development, and safety in accordance with state and federal regulations

Coordinate orders and delivery information between freight forwarder, warehouse, transport company and customers

Continuously focus on the improvement of processes to ensure customers’ needs are being met, for high quality, cost effective logistics services.

Foster an environment of continuous improvement resulting in continually improving service levels to customers at a decreasing cost to the company

Maintain an organized workplace following standard work upholding excellent customer relations and developing good customer rapport.

Professional Experience

TRANE INGERSOLL RAND, Memphis TN April 2008 to Current

Group Team Lead

Work in a high volume distributing organization guaranteeing and meeting customer expectations, and quality shipments; while also ensuring the appropriate shipment of customer products. Coordinated feedback through internal/external customers via e-mail, telephone, and fax to ensure customer satisfaction achieved.

Administer shipping documents, prioritized scheduling to make certain production goals were met, and manufactured goods transported in a timely manner

Analyze quantitative data from various customer feedback methods (e.g., surveys, interviews, scorecards and complaints) to identify trends in customer pain points and potential root causes.

Review processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures, and duty assignments, considering budgetary limitations and time constraints.

Monitor product standards and quality-control programs.

Maintain necessary level of communications between shifts.

Sustain shipping logs and communicate effectively with internal departments to ensure all process and procedures ere documented and followed.

Continuously focus on the improvement of processes to ensure customers’ needs are being met, for high-quality, cost-effective logistics services.

Deploy standard work to ensure appropriate training and staffing levels meet OTS at 98%

Utilize lean tools including Managing for Daily Improvement (MDI), Standard Work, 9 Step Problem Solving

Conduct daily meetings with employees to improve and communicate safety, quality and productivity results from the prior day.

Education

Wooddale High School— Memphis, TN

May 2008

References Available Upon Request

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