Quality Manager Processing Associate

Floyd Kerry Wright

**** ***** ****** *******, ** 32826 - *******@*****.*** 407-***-****

PROFESSIONAL HIGHLIGHTS

A highly competent, motivated and enthusiastic professional with experience of working as part of a team in a busy office environment. Well organized and proactive in providing timely, efficient and accurate support to colleagues, including organizational managers, and employees. Approachable, well presented and able to establish good working relationships with a wide range of personnel. Possessing a proven ability to generate innovative ideas and solutions to problems. Currently looking for a suitable position with a reputable, focused growth, and organization working to continually improve operations.

●Executive Program, Production, Quality Management, Lean, and Six Sigma Project Experience

●Contract Proposal Development

●Excellent Communication Skills

●Experienced in operations management, staffing and cost control

●Excellent customer service and communication skills

●Exceptional organizational and planning skills

●Builds and works within a team environment

●Reliable, methodical and organized, able to set and meet objectives in a timely manner

●Builds positive rapport with staff

●Assigning tasks to staff & clearly explaining how those duties are to be performed

●Able to introduce new processes to a team and organization

●Calmly responding to accident and emergency situations as necessary

●Setting goals and objectives for individuals and teams

●Strong organizational, administrative and analytical skills

●Ability to multi-task and manage conflicting demands

●Ability to exhibit tact & diplomacy when dealing with upset or aggressive people

●Fact Based Approach to Management

●An organization focus towards training and personal/personnel development

●Certified Lead Auditor, and Lean / Six Sigma Certified professional

CURRENT EMPLOYMENT

Walt Disney World Resorts. Kissimmee, FL

01/22-Current

Data Quality Manager, Business Insight and Support, Risk Management

●Provide leadership for the Data Quality Team which is a part of the Risk Management Services Business Insight and Support Team.

●Manage teams for data analysis, claims document support, and profiling claims and incidents

●Lead busy, diverse employee group to appropriately influence business results through negotiation, persuasion and personal presence

●Solve problems and make decisions working with third party vendors

●Functional expertise within Business Objects, CARS, and related coding/reporting software

●Oversee document management systems eDocs and Kofax scan and imaging

●Handle Disney specific confidential information, the quality of the data, and product delivered to customers.

●Grow and develop a talented team of hourly Cast Members in Risk Management Services

●Data expert on department projects in conjunction with the department's System Administration Team

●Partner with vendors on data related projects

●Process documents for timely and accurate handling by the Guest Claims, Workers' Compensation, and Corporate Insurance departments

●Maintain and develop fields and codes for optimal record tracking and data analytics

●Monitor and improve the data integrity of fields and codes in the Risk Management Claims system Run and monitor reports with a focus on data quality

Tidal Basin Lake Mary, FL

06/21-12/21

Quality Review Analyst/Reconsiderations

●Provide expert quality assurance, quality control services for federal rental and utility assistance. Improved case approval operations by 60% in 30 days applying efficient system improvements.

●Review applications for quality set by the Program guidance. Review and evaluate applicant intake forms, case manager recommendations for award, final agreements for execution, and income verification for consistency and accuracy.

●Provide feedback and recommendations for case managers.

●Assess income limits and proof of income for applicant files. Verify the accuracy of supporting documentation in applicant files.

●Collect, compile, report and maintain necessary data in program tracking systems for statistics and reporting.

●Verify applicant provided documentation with third party resources as determined by the Program. Support case managers to prepare client files for closeout once benefits have been provided.

●Perform other duties as assigned to include reconsideration level management reviews to ensure quality team adjudications/decisions meet customer requirements.

Amazon TPA3 Fulfillment Center Auburndale, FL 10/2020-06/20/2021

Inbound Processing Associate / Tugger Operator / VRC Operator / Dock Support (Check In, Receive, Audit, Centerider Operator / Inbound Stow

●Responsible for inbound decanter and receive processing of amazon shipping materials to process for stowing through scanning, verifying inventory and processing to tote for stow, cubiscan, or damage.

Tugger Operator - Assist Inbound and Outbound Operations as Tugger Operator, wherein I exceed tugging lap time by approximately 15% through efficient prep, loading, and offloading of amazon totes and carts.

VRC Operator - Created Process controls to improve VRC Operations through FIFO (first in first out) process wherein I am continually loading, staging, or prepping carts for stowing, or movement to inbound receiving for utilization.

Dock Support - Good Understanding of the Creation of ISD Labels for receipt of pallets, pallet receiving, auditing receipt of pallet inventory, and transport of product to stowing operation for eventual shipment to customer. I am trained and certified to operate the center rider forklift to assist in operations where necessary.

Inbound Stow - General familiarity with Inbound stow operations after being cross trained to complete package stowing operations.

Note: In all operations I have created efficiencies to improve operations, and I am consistently in the top 10% of all operational efficiency and continue to safely reduce processing time per task..

Banker’s Life and Causality Company Casselberry, FL

Financial Advisor and Advisor Training Professional 4/2014-10/2020

●Fully licensed Financial Advisor providing retirement planning, investment advice, estate planning, and tax strategies.

●Coordinate portfolio reviews with clients to regularly evaluate an investment's performance toward achieving documented long-term financial goals.

●Present investment and financial planning seminars to clients and prospective clients.

●Generate new clients using a personal, face-to-face approach that builds trust and emphasized personal service to the individual investor with a needs-based approach.

●Identified clients and prospective clients in need of investment guidance and then recommended investment solutions appropriate for each individual.

Unit Field Training Manager / Insurance Agent

●Manage a team of New Insurance Agents by assisting them with understanding/executing the Sales Cycle System, and for generating revenue thru sales direction.

●Responsible for Maintaining Personal Sales Production as a sales leader in the organization.

●Mentor Insurance agents through their sales growth into future Managers.

●Track and Report Sales Production for Sales team to Branch Sales Manager Daily.

●Implement Improvement opportunities found through review of sales team metrics for production growth

Professional Experience

DynCorp Intl. Al Udeid Air Force Base, Doha Qatar

Program Production Manager 07/25/09 – 03/01/2014

●Responsible for accomplishing all reconstitution and scheduled maintenance actions for site-specific BEAR, FORCE, Vehicles, AGE, TRAP, and Medical commodities as specified by PSO according to agreed-to schedules and deadlines

●Create production plans through available manpower analyses, spare parts demand/ availability, and standard commodity repair times

●Manage and direct production control workflow using coordinated weekly/monthly production plans and oversight of Production Control, Materiel Control, and Work Center Superintendents

●As a minimum, conduct weekly production meetings with key staff functional, the Supply Chain Manager, and site senior managers to ensure all site efforts are synchronized

●In concert with PSO, develop and maintain standardized performance indicators to track and report against production goals using automated systems to the maximum extent possible

●Ensure Production Control personnel initiate, track, manage, and reconcile scheduled/unscheduled maintenance actions using Single Data Base and customer-specified legacy management systems.

●Responsible for production and maintenance activity reports to PSO and as required by PWS.

●Develop and implement supply procurement plans in concert with Materiel Control, Work Center Superintendents, and the Site Supply Chain Manager to ensure uninterrupted production accomplishment

●Develop and update Standard Operating Procedures and Work Instructions

●Performed lean and six sigma projects improving warehouse shipping and maintenance production operations by over 34%, and 10% year over year.

Oshkosh Truck Corporation Camp Airfjan, Kuwait

Program Site Manager / Program Quality Manager 08/11/08 – 07/24/09

●Responsible for oversight of all functional areas for the Theatre Provided Equipment Refurbishment Contract of Heavy and Freightliner equipment to include the Maintenance Repair and Production, Quality, Supply, Finance, Purchasing, and Human Resources support activities.

●Implemented Staff Budgetary and Cost Controls reducing contract costs by 65% in 6 months.

●Product Performance directly impacted contract deliverable with increases of 36 and 46% respectively due to Quality of product and consecutive on time deliveries.

●Negotiated segregate contract issuance of new work for maintenance repair of Medium Tactical Vehicle Replacement (MTVR), and Integrated High Mobility Engineer Equipment (IHMEE) equipment in addition to current contract work.

●Effective Implementation of Structured workplace organization and labor tracking evaluation and training initiatives to reduce contract fixed firm price repair time 17%, also with reduction of non-categorized labor to 0.29%.

●These initiative’s, positively impacted project sales margin to realize an average of 3% above corporate sales goals, with overall project profitability reaching 2 times the contract average for the first 2 quarters of contract performance.

●Interface between Defense Contract Management Agency (DMCA) Administrative Contracting Officer, and Quality Assurance Representative Inspection team to maintain integrity of quality product, and the Tank and Automotive Command Contracting Officer Representative / Liaison Officer to ensure operations were in compliance with US Military contract requirements.

11/06/07 – 08/10/08 Oshkosh Truck Corporation

Quality Assurance/Control Manager – (In Support of APS5)

Responsible for the Ground up Implementation and Maintenance of the ISO 9001:2000 certification program

Achieved successful ISO Certification for Oshkosh Corporation Kuwait in 120 days with no findings upon external audit review granting immediate no objection certification.

Oversight of Quality Assurance Inspector’s ensuring product conformity to contract requirements gaining confidence of customer.

Accomplished reduction of Defect’s Per Unit to 0.29 percent for contract performance with our DCMA evaluative inspectors.

Achieved a 0 Corrective Action or Nonconformance document issue by any evaluator i.e. DCMA (ACO/QAR), or contract provider Tank and Automotive Command (TACOM) (COR/LNO) throughout the term of managing the Quality Assurance, and ISO 9001:2000 Quality System.

Promoted to Site Program Manager

08/14/03-11/05/07 (APS5) CSA, LTD. Camp Arifjan, Kuwait

Quality Assurance Management (Quality Systems Lead Auditor)

Perform Audits to Develop, Sustain, Update, and Maintain Business Quality Management Systems

Assist staff in the application of statistical process controls.

Serve as a Lead Auditor for audits of Directorates/Departments or Branches, and Identify responsibilities within the Directorate/Department or Branch to prepare Internal Auditors to conduct audits.

Coordinate Special Process Audits to Improve Organizational Readiness to meet customer requirements.

Maintain the Customer Comment Program. Which includes: Preparing a written report based on responses and sending out a formal request for response to the appropriate department/branch or section when a negative comment is received;

Interface with USG Director of Contracting and Quality Assurance

Consult Local Area Business with Achieving ISO compliance, and/or standardizing business practices to achieve desired results.

09/19/02-08-14-03 (APS5) CSA, LTD.

Training and Administration Branch Management Supervisor / Quality Auditor

Conduct and facilitate the new employee briefing held for all new employees, in coordination with applicable management and supervisory personnel.

Develop, monitor, and coordinate annual training management plans

Liaison with US Government to ensure funding is provided and materials procured for government funded CSSC-K personnel training

Responsible for records management, computer support, and intra-office policy development

Supervise Quality Control’s training section and administration staff

Monitor and develop the Project Training Program

Perform Internal Audits as Required

CSA, LTD. Camp Arifjan, Kuwait

Quality Systems Lead Auditor and Six Sigma Green Belt certified project professional who has completed Six Sigma Black Belt Projects for certification (APS5) 08/14/03-11/05/07

CSA, LTD., Camp Arifjan, Kuwait

Quality Auditor (APS5) 09/19/02-08-14-03

CSA, LTD., Camp Doha, Kuwait

Unit Set Controller / ULLS Operator 12/01/99- 09-18-02

American Red Cross Camp Doha, Kuwait

Resident/Regional Instructor Trainer 4/15/98 - 6/1/2006

EDUCATION

1995-97 Western Carolina University, BS, Sociology.

1992-94 Tulsa University – General Studies, International Business Major

LICENSES

Financial Advisor

2-15 Life, Health and Annuities insurance license

certified lead auditor

certified six sigma green belt

REFERENCES UPON REQUEST

Contact this candidate