Lead Warehouse Customer Service

Mitchell A. Adkins, Jr.

**** **** **. ** **********, DC 20020 *****************@*****.*** 202-***-****

Summary of Qualifications

A self-starting creative individual with demonstrated organizational, planning, and customer service skills. Works well independently or as part of a team. Excels in a fast-paced environment as well as providing outstanding customer service while increasing the overall customer experience. Able to contribute favorably to goals with the use of analytical skills. Exceptional supervisory skills. Highly motivated and reliable employee.

Professional Experience

TruGreen, Inc., Route Driver/Lawn Specialist August 2021 to present

Provide lawn services to residential customers by making timely lawn applications.

Drive assigned routes daily and independently provide lawn services to residential customers by making timely lawn applications.

Provide customers with product and service information and resolve issues if necessary.

Diagnose and correct customer problems through service calls if needed.

Operate lawn equipment such as aerator and/or spreader and load and upload lawn ae products from vehicle.

Trust Consulting Services, Security Officer April 2020 to July 2021

February 2021 to July 2021

Screened all visitors to the Motor Vehicle Administration for Covid-19 symptoms.

Provided direction and assistance to visitors as needed.

Ensured that only authorized individuals enter the premises.

April 2020 to January 2021

Screened all visitors to the Public Library for Covid-19 symptoms.

Monitored entrance to library ensuring only authorized individuals entered due to modified services.

Ensured safety of library employees.

VMW Express, BWI Airports, Dispatcher/Supervisor March 2016-April 2019

●Addressed problems and requests by transmitting information or providing solutions.

●Received and dispatched orders for products or deliveries.

●Prioritized calls according to urgency and importance.

●Used radio, phone, or computer to send crews, vehicles, or other field units to appropriate locations.

●Monitored the route and status of field units to coordinate and prioritize schedules.

●Provided field units with information about orders, traffic, obstacles, and requirements.

●Entered data in computer system and maintained logs and records of calls, activities and other information.

Office Movers, Lanham, Lead Warehouse Manager December 2012- March 2016

●Oversaw and participated in the shipping, receiving, storing, and issuing of District supplies.

●Conducted inventory of fixed assets.

●Maintained receiving and inventory control records.

●Prepared related reports.

●Served as a lead over assigned warehouse functions.

●Trained and provided lead work direction and guidance to assigned staff.

Levy Premium Food Services at Washington Nationals March 2007-October 2012

Supervisor of Concessions

●Assigned work schedules, following work requirements, to ensure quality and timely delivery of service.

●Inspected work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.

●Trained workers in proper operational procedures and functions and explained company policies.

●Observed and evaluated workers' appearance and performance to ensure quality service and compliance with specifications.

●Resolved customer complaints regarding worker performance or services rendered.

●Responsible for requisitioning necessary supplies, equipment, or services.

●Handled disciplinary actions to address performance problems.

Verizon Center / Aramark, Concession Stand Manager September 2006 - March 2010

Monitored compliance with health and fire regulations regarding food.

Investigated and resolved complaints regarding food quality, service, or accommodations.

Coordinated assignments of cooking personnel to ensure economical use of food and timely preparation.

Scheduled, received, and verified food and beverage deliveries.

Maintained food and equipment inventories and kept inventory records.

Scheduled staff hours and assigned duties.

Established standards for personnel performance and customer service.

Organized and directed worker training programs, resolved personnel problems, hired new staff and evaluated employee performance.

Education

GED

Food Handlers license

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