TAVIA M. YEBRA

***** ********** *****, ******, ** 95324

916-***-**** advqhd@r.postjobfree.com

OBJECTIVE

Entry-level professional with an interest in building a customer service career, looking for a position where I can enhance my problem-solving and communication skills by helping customers resolve company-related issues. SKILLS

Familiar with medical terminology

Well versed in typing and filing of documents

Proven ability to maintain self-control when dealing with aggressive or difficult situations Worked collaboratively with finance administration and program staff to refine billing, tracking, and collections systems

Proficient in recommending services and products according to customer requirements Knowledge of POS systems that includes returns, refunds, or gift cards. Excellent math skills EXPERIENCE

Jack in the Box

11/2022 - Present

Team Member

• Greet customers as they pull into the drive-thru

• Respond to questions regarding fast food items

• Take and record orders by operating POS systems

• Process cash and credit card payments and tender change and receipts

• Prepare food items such as shakes, sandwiches, burgers, and fries

• Pack food items or place them on trays for dine-in customers Advantage Solutions, CDS, Inc.

10/2021 - 12/2022

Product Demonstrator

• Set up booths and displays

•Answered questions about products and passed out samples

• Provided pricing information to customers

• Completed sales to reach certain goals for incentives

• Gathered feedback and shared information with the company Hendrickson's Turlock Music

8/2018 - 10/2021

Office Assistant

• Handled incoming calls and other communications

• Greeted clients and visitors as needed

• Updated paperwork, maintaining documents, and word processing

• Performed general office clerk duties and errands

• Maintained supply inventory

• Maintained office equipment as needed

• Created, maintained, and entered information into databases EDUCATION

Thomas Downey High School

1993

Andon College

2001

Medical Assisting Diploma

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