Customer Support Eligibility Specialist
Resume:
Whitney Lindley
Hebron, IN *****
********@******.***
A position utilizing organizational and management skills, a positive attitude and comprehensive skills applicable to new challenges.
Work Experience
Case Worker (Eligibility Specialist)
State of Indiana – Conduent, Inc. and Maximus, Crown Point, IN
October 2019 to Present
Responsible for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.
Using a computerized system, responds to customer inquiries in a call center environment.
To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include Billing, Healthcare, Human Resources, Order Processing, or Customer Support).
Respond to inbound calls and or written inquiries from clients / customers. Ensures high level of customer satisfaction is obtained with each interaction. Role is responsible for assigned population of customers within a specified region of support.
Administrator
Always Underground, Inc. - Lowell, IN
June 2019 to August 2019
Billing of completed jobs
Set up schedule for new jobs
Process redlines when job is complete
Accounting Clerk
Scrap Metal Services, Inc - Burnham, IL
2018 to 2019
Contract position
Accounts Payable / Consumables
Settle tickets to pass for payment
Process freight invoices
Midwest Office Administrator
Henkels & McCoy, Inc - Birdsboro, PA
2016 to 2018
In charge of procurement, registering H&M in the supplier portals
Completing all paperwork regarding financials, insurance, etc.
Setting up vendors in Bravo Solutions program
In charge of bid submittals
Entering information into Salesforce program
Accounts Payable / Accounts Receivable
Ordering all office supplies
In charge of all vendors
Certified in Driver Training
Assist project estimators in all aspects
Research diversified suppliers and minority groups
Contribution Accounting Specialist
Ironworkers' Mid-American Pension Fund - Calumet City, IL
2015 to 2015
Apply Pension funds to the correct pensioner
Answer multi-line phone system
Answer pensioner questions regarding their accounts
Project Accountant
Superior Construction Company - Gary, IN
2015 to 2015
Resolve check issues, process TRACK overrides and equipment into TRACK
Processed non-billable items in TRACK
Resolved issues regarding garnishments and union questions
Maintained employees' W-4's
Answer Multi-line phone system
Set up new hire information packets
Proficient in Microsoft Word, Excel and Outlook
Project Accountant
BMW Constructors, Inc - Munster, IN
2011 to 2015
Resolve check issues, process TRACK overrides and equipment in TRACK
Processed non-billable items in TRACK
Resolved issues regarding garnishments and union questions
Maintained employees' W-4's
Answer multi-line phone system
Set up new hire information packets
Proficient in Microsoft Word, Excel and Outlook
Education
3 years of college in Accounting
Indiana University Northwest - Gary, IN
September 1990 to May 1993
High school diploma in Business
Bishop Noll Institute - Hammond, IN
September 1986 to May 1990
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