Medical Assistant Patient Service

CѕџіѠѡі L Fюљјђћѕюєђћ

**** *. ******* **., ***********, MI 49333 ■ 661-***-**** ■ *************@*****.*** Medical Office Assistant, current on latest standards and best practices in patient care by aĴending continuing education programs. Profound knowledge of medical inventory management, HIPAA compliance, risk management, and patient service. Hands-on experience in handling both administrative and clinical duties with passion for helping people. Excellent relationship building, communication, and interpersonal skills. Certified Medical Assistant with competency in basic patient work-up for examination. Keeps processes and patient flow on-time. Good computer and data input skills, combined with experience in working with electronic medical records. Works well independently and in team environment. Current CPR/BLS certification.

Office Procedures Sterilize Equipment

Appointment Scheduling Practice Management

WriĴen And Verbal Communication Communicate Effectively Planning High Level Of Accuracy

Prescription Refills Direct Patient Care

Appointment Referring Patients

Electronic Medical Record Vital Signs

Surgical Procedures Writing

Care For Patients Patient Service

Certified Clinical Medical Assistant, 09/2016 to Current Renal Associates of West MI, PC – Grand Rapids,, MI Promoted confidentiality concerning patient and family issues. Greeted patient in waiting area, keep patients informed of delays and room patients. SubmiĴed reports to employers, insurance carriers, case managers and utilization review companies.

Provided superior customer service by acknowledging and responding to needs promptly and appropriately.

Demonstrated consistently positive interpersonal skills and communications. Professional Summary

Skills

Experience

Utilized computer system to schedule appointments and track referrals. Monitored and maintained comprehensive knowledge of software and workflow practices. Collaborated with office staff on marketing efforts.

Managed scheduling of appointments and tracking of referrals. Maintained regular and consistent aĴendance at work to meet department needs. Performed and documented preventive maintenance and quality control procedures. Maintained regular and consistent aĴendance at work. Coordinated internal team, QC and QA review of documents. Provided education to patients and families using Teach-back method per protocols and guidelines.

Updated and filed patient medical records using electronic and paper systems effectively. Maintained professional and orderly office appearance. Communicated in English, both orally and in writing. Managed smooth flow of patients from check-in to exam room to check-out. Managed patient telephone calls and provider paperwork. Performed selected administrative duties and assisted nursing staff. Provided statistical and performance feedback on regular basis. Assisted nursing and medical staff with routine examinations and patient treatments. Maintained patient's safe passage in and out of practice. Obtained prior authorizations for prescriptions and procedures. Prepared exam and treatment rooms with necessary instruments. Greeted patients and assisted patients to examination rooms. Reported project progress and troubleshoot barriers. Filed paperwork, lab slips and insurance information into medical charts. Performed diverse work assignments with time limitations with high degree of accuracy. Prepared, organized and maintained patient medical records. Maintained clean and healthy environment in exam rooms of ambulatory care space. Supported Health Authority document writing, review and interactions. Developed and implemented learning opportunities and skill development for nursing staff. Prepared equipment and supported provider during treatment, examination and testing of patients.

Maintained supply stock in exam rooms and lab areas. Assessed patient and monitor vital signs during procedures. Prepared exam rooms and sterilized equipment and supplies per protocols. Stocked exam rooms and kept exam rooms neat and orderly. Reached, handled and fingered of instruments and equipment and caring of patient needs. Drew up medications for injections given by physician. Maintained repository of clinical job aides and workflows. Prepared and maintained supplies and equipment for treatments, including sterilization. Provided patient care in clinic seĴing under guidance of provider. Implemented recruitment plan within study budget, including advertisements, chart reviews and doctor referrals.

Assisted physician in preparing for minor surgeries and physicals. Assisted clinic health care providers and Clinic Manager in providing direct patient care. Instructed patients and families regarding medications and treatment instructions. Assisted provider with procedures, exams and patient education. Prepared treatment rooms and patients for examination. Maintained regulatory requirements, nursing and office policies, procedures and standards. Cleaned and sterilized all equipment and logs each time. Updated clinical notes in electronic medical systems. Performed patient care as delegated following hospital policies. Performed and recorded blood pressure, weight and temperature. Greeted and prepared patients for health care provider. Performed timely procedures for subsequent evaluation and treatment by aĴending physician.

Administered medications and immunizations, obtained vital signs, maintained inventory of appropriate supplies.

Performed insurance pre-authorizations for medications and diagnostic tests. Ordered supplies and maintaining exam rooms, as well as registering. Performed laboratory procedures provided by center under direct supervision of provider. Certified Medical Assistant, 05/2006 to 06/2012

Mercy Health – Grand Rapids, MI, USA

Associate of Applied Science: Clinical and Business Medical Assisting, Jul 1998 National Institute of Technology - Wyoming, MI, United States I graduated at the top of my class with perfect aĴendance and follow that throughout my career to this day. I was hired in to the company I did my externship with and also completed my externship in half the time required while still working full time retail. I have always given 150% of my abilities and have the desire to complete the tasks I am given. Education

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