Counter Attendant Customer Service

EDWARD SSEKIRABI

Kampala ***** *********@*****.*** +256********* 256*********/https://www.linkedin.com/in/edward- ssekirabi-15bb47128/

SUMMARY OF QUALIFICATIONS

SKILLS

● Responsible worker with good communication

skills

● Good organizational skills

● Supply management

● Proper disposal of biohardous medical wastes

● Hardworking and flexibility

● Proper hygiene

● Vacuuming with industrial equipment

● Sanitizing surfaces according to employer

policies.

● Customer service

● Food safety

● Ability to work in stressful environments

● Mobilization and teamwork skills

● Time management

● Leadership skills

● Safe handling of detergents and other

chemicals

● Diligence and efficiency

● Problem solving.

● Deep cleaning

● Attention to details

● Menu knowledge

● Taking food and beverage orders

● Serving food and drinks

● Ability to work in fast-paced environments

EDUCATION

Ensign College Online

Certificate in Hospitality and Tourism Management

Relevant Coursework

● Teams and relationships in Hospitality

● Accommodations Operations

● Food and Beverage Operations

● Hospitality and Tourism Financial

Management

● Career success

BYU Pathway Connect Online

BYU pathway certificate

Relevant Coursework

• Life skills

• Professional skills

• University skills

Salt-Lake, Utah

Dec 2022

Sept 2020 – July 2022

EXPERIENCE

Serena Hotel and Resort Kigo Entebbe Rd, UG

Waiter Jan 2021 to Dec 2022

• Handled 2 sections of the hotel restaurant in an efficient and enthusiastic manner

• Provided prompt and courteous food and beverage service to guests

• Performed breakfast buffet set-up and replenished food items

• Delivered room service orders

• Worked varying shifts including weekends and holidays

• Welcomed and seated guests

• present and discuss menus

• Answered questions and provide suggestions on food and beverage options

• Took orders and entered into a POS system

• Served food and beverages including specialty dishes

• Dealt promptly with requests and complaints

• Performed running side work throughout shift

• Prepared final bill and process payments

• Cleaned and did set tables

The Church of Jesus Church Christ of Latter-day Saints Accra Ghana Missionary June 2018 to July 2020

● Served as the assistant to the mission President to foresee a group of more than 100 young missionaries and helped them stay positive and motivated during the time of the pandemic.

● I was assigned as a zone leader to foresee a small group of young missionaries and helped them to improve in their efficiency and diligence.

● Trained new missionaries, trainers and leaders in the mission during my time as an assistant to the mission president.

● Worked and served with people from different backgrounds and helped to maintain unity.

● Served the people in the community through helping them do various activities such as farming, cleaning market places and roads, clearing and draining gutters and so on. Lweza Training and conference Center, Lweza Uganda Housekeeping Jun 2014 – May 2018

• Cleaned rooms responded promptly to requests from guests and other documents.

• Identified and reported maintenance issues in all areas.

• Increased favorable ratings in customer comment cards due to proper services delivered.

• Improved teamwork which increased daily activities, such as cleaning rooms, delivering guest requests, removing items from hallways and storing materials

• Scrubbed, swept and mobbed the rooms, walls and helped in the laundry department when needed due to my flexibility.

• Adhered to best practices for disposing of bio hazardous medical waste

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