Patient Representative
Resume:
ALICIA LUK
************@*******.***
Brooklyn, New York
Education
Baruch College, NY, New York
Expected Graduation 2024
Course Highlight: Investment
Analysis, Corporate Finance,
Service Operational
Management, Computer Info,
Statistical Analysis for Eco &
Fin, Marketing Foundation
SKILLS
90+ WPM, Computer
proficiency, Trilingual, Storage
System and Management,
Adaptability and flexibility,
Attention to Detail,
Communication skills
Language
Fluent Cantonese
Fluent Mandarin
Fluent English
Experience
MEMORIAL SLOAN KETTERING CANCER CENTER
Feb 2022 – Present
Patient Representative
• I facilitated patients’ check-ins for surgical procedures and appointments by utilizing the Epic Software.
• I worked in coordination with doctors and nurses to facilitate the smooth navigation of patients and visitors to their respective appointments and procedures, while also assisting them with the retrieval of information.
• I performed administrative duties, I managed phone calls, sent emails, scanning paperwork, etc.
• As part of my responsibilities, I assisted in coordinating onsite visitor registration, while also managing and training volunteers. ASISA
Nov 2021 – Feb 2022
Lab Technician
• I received, stored, and maintained materials, parts, and supplies while ensuring accurate record-keeping using Excel.
• My duties included receiving, labeling, and analyzing patient samples.
• I securely packaged medical records, electronic and paper forms, and input data into the computer.
• Running specimen and charting.
Alliance Health
May 2021 – Nov 2021
Administrative Assistance
• Added documents to file records and created new records to support filing needs.
• I managed documents by organizing forms, photocopying materials, filing records, preparing correspondence, and creating reports.
• I increased data-entry productivity by maintaining detailed logs of data projects, identifying issues, and implementing improvements.
• I processed payments, refunds, adjustments, and credit memos 2
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