Customer Service Executive Assistant

RaeDyne Smith

**** *. ******* **.

Denver, CO ***36 720-***-****

*******@*****.***

Overview:

Gain employment within a company who values my professionalism, executive administration experience and leadership skills to best accommodate and support executive efficiency

Summary of Qualifications:

Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook, MapPoint, Visio

SAP Basic Knowledge

SalesForce Power User

Experience in Adobe Acrobat Pro, InDesign, Illustrator

Exceptional Customer Service

Concur, SumTotal, SharePoint, CoStar, Constant Contact, Xceligent, LoopNet, LexisNexis,

Intermediate Accounting Skills

Excellent Business and Oral Communication Skills

Notary Public

Project Management

Education:

Working towards BA, Business Management Red Rocks Community College, Lakewood, CO

Phi Theta Kappa Honor Student

Professional Experience:

Xcel Energy, Executive Assistant April 2016-February 2022

Extensive calendar management: Organize executive's time, taking into consideration priorities, available time, and other variables. Proactively address scheduling conflicts; sets and maintain schedule of appointments and meetings. Keep executive on schedule including time reminders, starting meetings on executives’ behalf, and attend meetings that executive cannot make

Make all arrangements for travel/conferences. RSVP or decline to meetings and speaking engagement requests based on importance and availability

Serve as liaison with direct reports, employees, and vendors. Build confidence and reliability with internal and external contacts to ensure they don’t feel they need to go directly to the executive

Maintain confidential nature of communications with high integrity

Initiate, compose, and prepare internal/external correspondence and/or presentations as needed. Send communications on executive’s behalf to companywide distribution lists

Proficient in computer-based skills including Word, PowerPoint, Excel, SAP, Concur as well as other tools. Easily learns new software and is a SME or super user which provides support for other in the company

Relieve executive and other managers of administrative work when possible

Responsible for daily office operations such as: opening, sorting, and distributing incoming mail; answer, screen, and handle incoming phone calls; maintain office efficiency by ordering supplies and ensuring equipment is operating, and handle any unforeseen situations

Proactively communicate with executive, including e-mail and voicemail updates

Understand the concept of 'Customer First.” Handle external and internal customer interactions with this notion as a guiding principle

Quickly adapt to shifting tasks as new priorities arise

Process all business-related expenses per the company requirements

Assist in email management for executive, helping to remove spam, respond to emails where able to, delete unnecessary items if appropriate

Work with other executive assistants to schedule meetings as needed, or throughout the upcoming year

Assist with onboarding and training employees throughout the company when other resources are unavailable

Perform other related duties as directed by executive

NAI Shames Makovsky: Broker Assistant May 2015-April 2016

Perform a broad range of administrative and marketing duties for multiple real estate brokers as follows:

Prepare Colorado Real Estate Listing Agreements and Contracts, Addendums, Letter of Intent in accordance with company guidelines and coordinate with legal team to ensure accuracy of client requirements

Process and track booking sheets for transactions and commissions in a timely manner

Create typed letters, memorandums and other business-related correspondence in Word

Maintain multiple spreadsheets for listings, inventory, proposals, lease/sale comps, tenants in the market, broker valuations, completed deals, etc.

Proficient in InDesign to produce and make changes to property brochures in accordance with company marketing guidelines

Produce and bind quality proposals and presentation packages, property tour books and other client packages as requested by assigned brokers

Assist with annual updates to broker licenses, E&O certificates and COI’s

Coordinate with legal department to obtain and revise/simplify state contract templates

Create and send broadcast emails on a monthly basis for listings of assigned brokers through Constant Contact and/or Xceligent CDX blast

Manage broker listings in CoStar, Xceligent and LoopNet to reflect accurate and detailed information and assure that all current brochures and floorplans are attached

Provide research support as necessary by extracting, accumulating, analyzing and interpreting property information that can be used in presentations, proposals and newsletters through the use of CoStar, Xceligent, Google and any other necessary research tools

Create listing/sale files for assigned brokers and ensure files comply with company established guidelines

Close out file when listing is leased, sold, expired or withdrawn and label folder in accordance with legal filing system in storage

Johns Manville: Manager, Installed Services Program August 2012-July 2014

Managed department that coordinates orders from Lowe’s and disseminates to installers throughout the country- all orders tracked and processed in SalesForce

Managed relationships between Lowe’s, nationwide installers and Johns Manville to ensure all contract obligations are met

Developed or revised all processes to create higher efficiency and accuracy

Established varying pricing for installers based on cost analysis and satisfactory to installer requirements

Maintained timely resolution for approximately 3400 jobs yearly, including any litigation claims

Prepared weekly report outs to upper management and for the CEO on progress of the department

Helped create and integrate a revised, more companywide efficient SaleForce database to be functional across multiply departments

Effectively managed confidential information, including human resource data, budgets, forecasts, etc. for the department

Norgren Inc: Executive Assistant to CFO and VP, Business Development August 2009-July 2012

Proactively managed Outlook calendars and contacts

Coordinated global travel arrangements, including obtaining Visas and Passports as necessary

Managed expense reports monthly to avoid excessive costs or late fees

Organized and coordinated meetings including conference calls and WebEx for board members globally

Prepared accurate, executive level PowerPoint presentations, Word documents, Excel spreadsheets, Visio Organization charts and Monthly Report books

Effectively managed confidential information, including human resource data, budgets, forecasts, etc.

Johns Manville: Manager, Customer Service Department November 2008-August 2009

Established and maintained collaborative customer relationships nationwide

Trained and developed 12 employees to achieve world class customer service levels

Ensured internal and external customer expectations were met and resolved issues in a timely and efficient manner, satisfactory to the customer and the company

Developed and executed training for remote customers and employees on new policies and/or process improvements within the department

Provided routine report outs to upper management team including sales forecast information and department performance metrics

Participated in development and led successful implementation of SAP software

Merged small department into current department improving level of service to 2,500 contractors

Johns Manville: Manager, Claims Resolution Department August 2002-November 2008

Created and implemented new department to enhance customer service

Developed metrics and operating procedures for department, expanding from one to four employees

Maintained all accounting transactions within a $4MM budget

Responsible for hiring and terminating employees in department and working closely with Human Resources on all personnel for both development and discipline concerns

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