Forklift Driver Customer Service

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North Little Rock, AR ***16, United

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Kent Kramer

Objective To obtain a career-oriented job in the computer industry, sales, or customer service. Work

experience

November 2012- December 2013 CAVHS Laundry Worker W02, North Little Rock, Arkansas

● Work on the Iron Machine sending Pillow cases and Wraps.

● Work on the Iron Sheet Machine

● Fold blankets and Scubs.

October 2008-January 2011 Ambient Minerals (Staffmark) Benton, Arkansas

● Maintain furnace Shovel waste

● Stack bags on Pallets

● Fill bags in the hopper

● Forklift Driver

September 2006 – July 2008 Pilot Truck Stop Benton, Arkansas Shift Supervisor

● Cashier for fuel and food.

● Up sell and perform general maintenance

● Shift Supervisor for 1st shift manage the entire store at night including Subway August 2004 – Jan 2006 GeoLearning, Inc, Des Moines, Iowa Customer Service Technician

● Troubleshoot customers Using any pc or Apple computes including support for win 98 also apple Mac

● Maintain and up sell current customers

● Accessing on-line Training Courses and from Dell Training and Certification

● Corporate and Government Sites

● Log issues and troubleshoot email and Chats

January 2002- January 2004 Netins Iowa Network services, Des Moines, Iowa Tech Suppor Level 2

● Troubleshoot customers connectivity issues regarding dialup, DSL and Cable connection

● Troubleshooting Network issues involving Cisco, Dlink routers and switches.

● Create and follow up on escalations and create a fix for most common problems

● Help customers create websites and email using Microsoft Exchange servers, web and ft servers.

● Directed users to our web hosting servers and aided users with Dreamweaver, MS FrontPage, and MS Visual Basic

● Both PC and Mac systems.

September 2001-January 2002 Hamilton College Des Moines, IA Tutor/Network Assistant

● Tutor students in Microsoft Office 2000 LAN Concepts A+ Hardware Cisco CCNA

● General Studies

● Set Up Students accounts with Windows 2000 and also resets

● Configure Cisco 3600 Router and Cisco 2900 Switches

● Install New software including Microsoft Office, Firewall (Pix) and Anti-viruses August 1992 – April 2000 Kathy’s on Hickman, Bartender/ Manager

● Managed three employees, securing and maintaining entertainment, maintained inventor

(liquor, beer, sandwiches, chips, etc.), shared responsibility for payroll (including all salaries--permanent/temporary), and keeping of the books, i.e. club accts. for accounts payable, taxes, utilities, and miscellaneous expenses.

● Greeted and served customers

● Responsible for all aspects of selling, and customer service Education

September 2000-December 2001 Hamilton College, Des Moines Associate Degree in Computer Information Systems Emphasis on Networking Adm. Graduated Cum Laude GPA 3.69

Technical

Experience

Word and Help Desk Support Go www.brainbench.com Id Number 2984411 Web Design, A+ or Hardware Advance Router Configuration Wan Theory Have Cisco Certification (CCNA)

Have Cisco Certification (CCDA)

Cisco 2900 and 1900 series Switches

Cisco 2500 and 2600 Routers

Involving configurations troubleshooting and addressing Military

Service

References

May 1984-May 1988 Army Korea and Colorado Military Intelligence and Training/NCO for 150 people

Available on request

Contact this candidate