Mail Carrier Postal Service

Brianna Jennings

*****************@*****.*** Phone: 440-***-****

EDUCATION

Cleveland State University Cleveland, OH Bachelor of Science in Health Sciences (Conferred) December, 2018

PROFESSIONAL EXPERIENCE

Therapeutic Program Worker, WARRENSVILLE DEVELOPMENTAL CENTER 2017- Present Highland Hills, OH

Responsible for day-to-day safety and health of various patient population categories; young adult to elderly individuals, diagnosed with severe and profound challenges

Serves as primary service provider/trainer for one or more individuals as assigned to achieve functioning independence in self-help, Documents on individual training program daily

Provides assistance/extensive support in areas of daily living, health care & social skills development

Intervenes/assists in behavior problems using approved techniques or specific behavior program

Actively participates with professional and para-professional staff to develop appropriate treatment plan

Mail Carrier, UNITED STATES POSTAL SERVICE 2016-2017 Cleveland, OH

Responsible for collecting and delivering mail along a designated route throughout Cleveland area

Sorted and prepared mail at the post office daily, Build and maintain customer rapport

Obtained signatures from customers for registered, certified, and insured mail

Answered questions from customers about USPS procedures and services

Crew Lead, APPLIED MEDICAL TECHNOLOGY 2015-2016

Brecksville, OH

Responsible for overseeing a small crew of 6-8 and participating in production of enteral feeding devices and surgical products Prioritize projects, assign work tasks to crew members daily

Provide training and assistance in specific project area

Document and complete paperwork accurately and legibly, Assists with administrative tasks

Answer customers phone calls and transferred caller to suitable destination.

Ability to solve practical problems and interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Crew Lead, MCDONALDS

Cleveland, OH 2012-2015

Educating crew members on proper food handling procedures and customer service.

Supervising the activities of servers, cooks, hosts, and other crew members

Resolving customer complaints and answering questions regarding pricing and menu items.

Assisting Crew Members in processing payments using the restaurant's Point of Sale system.

Monitoring restaurant supplies and placing orders for new stock as required.

TECHNICAL AND SOFT SKILLS

Microsoft Office Suite, Adobe Photoshop, Hootsuite, accuracy, attention to detail, problem-solving, teamwork, self-motivated, time management, adaptability and flexibility, organization and prioritization, time management, effective written and oral communication, multitasker

CERTIFICATIONS

American Red Cross Adult First Aid/CPR/AED (VALID UNTIL) 9-2021

DODD -HIPAA (TRAINING) 8-2022

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