Service Representative Customer
Resume:
SANDRA FRED
Customer Service Representative Remote
**********@*****.***
Strong customer-skills, including phone telephone etiquette, good reading, verbal, written communication, keyboarding skill of 40+ wpm with accuracy, and mathematical skills • Ability to listen and communicate clearly and interact professionally, patiently and courteously with co-workers and supervisor • Analytical, problem solving, and decision making skills. Detail oriented and good memory retention with ability to shift priorities • Good organizational skills, ability to work well under pressure and ability to handle a variety of functions in order to meet timelines • Ability to exercise discretion on confidential matters WORK EXPERIENCE
Credit Reporting Processing and Borrowers Solution Corelogic Credco - Beaverton OR/Remote
November 2019 to August 2022
• Responsible for conducting research of date
• Leverages all available resources, such as existing databases, third party sources and/or public information on the internet
• Perform clerical duties, such as maintaining simple to complex files, searching and investigating information contained in files, processing departmental documents requiring knowledge of functional operations and entering report results into tracking system
Customer Service Representative/Call Center
Continuum Global Solutions - Portland, OR
August 2019 to Present
• Assisted customers with a warm and professional attitude
• Processed orders, refunds, and exchanges
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Handled billing issues and order inquiries
Dental Claims Processor
Moda Health - Portland, OR
June 2019 to July 2019
• Use contract notes and a processing manual to apply correct group specific and standard contract benefits to process pended claims. Know benefits provided by specific plans, how to determine eligibility, how to determine if a claim qualifies for benefits, how the system should pay and how to enter information so correct benefits are paid.
• Document in a clear and concise manner and analyze and interpret existing file notes and documentation
• Send clinical requests and missing information letters.
• Perform other duties as assigned.
Independent Representative
Primerica Financial Services - Vancouver, WA
November 2013 to September 2016
• Speak with potential customers regarding the benefits comparisons prices etc. of the services offered by the company • Collect all necessary customer information needed for service contract and input into company system • Follow up with new customers to ensure satisfaction
• Attend conferences to stay updated on services and features Customer Service/Sales Representative (Seasonal)
Creative Channel Services - Portland, OR
September 2011 to December 2012
• Offered excellent customer service, explained benefits of Canon Printers in relation to other printing devices on the market, by assisting up to 37 customers per day in 4 hours with product training and selection, resulting in companies sales and profits
• Communicate and report overall sales and clients for each shift with the Regional Manager in Los Angeles, California via email and telephone.
• Weekly web conference or teleconference training and team meeting on Canon Products and weekly sales
Production/Packaging, Shipping and Receiving
Nutrition - Vancouver, WA
January 2010 to July 2011
• Opened and sort 51 bags of Vitamin Gummies in a clean room for 2 hours in a fast-paced to meet speed of machine belt and shipping deadline, resulting in company's profits
• Participated in a team atmosphere, packaging and preparing up to 20 pallets a day for shipment to big companies such as: Wal-Mart, Target, Winco, Costco, Trader Joes and more Customer Service/Cashier
Wal-Mart - Vancouver, WA
2003 to 2006
• Provided stellar customer service in a fast-paced, competitive environment while multi-tasking and interaction with a variety of people and personalities
• Provided support to sales staff in finding item price in its department
• Answered phones and directed calls to appropriate departments and personnel
• Processed payments in the form of cash, checks, credit cards and gift cards
• Ensured customer satisfaction with proper management of returns and exchanges of merchandise • Maintained store's appearance by following all guidelines for organizing merchandise
• Above all else kept customers satisfied and returning EDUCATION
High school Diploma in General Education
James Madison High School - Graduated with Honors - Portland, OR September 1998 to June 2001
AWARDS
District Leader
February 2014
Promoted to District Leader at Primerica- February 2014 Division Leader
February 2014
Promoted to Division Leader at Primerica- March 2014 1st Place Award
May 2014
#1 in Life Insurance Premium in all of Northwest
High School Diploma
June 2001
Graduated with Honors
CERTIFICATIONS AND LICENSES
Fair Credit Reporting Act Certificate - Corelogic Credco November 2019 to August 2022
Life Insurance License - Primerica Financial Services February 2014 to September 2016
Oregon and Washington Life Insurance Licenses
H&R Block Tax Course Certification
October 2012
ASSESSMENTS
Customer Service Skills — Proficient
June 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/share_to_profile/ 44fd015b4b1901be2fa78cf2c800433eeed53dc074545cb7
Customer Focus & Orientation — Highly Proficient
October 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ bccbaf66efaeabba47fda82ada04e8ceeed53dc074545cb7
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