felicia wilson

Junction City, KS *****

advqbj@r.postjobfree.com

+1-913-***-****

Authorized to work in the US for any employer

Work Experience

Csr insider

Domino's - Junction City, KS

July 2022 to January 2023

Assistant Cook

North central agency on aging - Clay Center, KS

April 2022 to May 2022

Customer Service Representative

Advanced Call Center Technologies, LLC - Junction City, KS October 2019 to February 2020

Cashier/clothing manager

Orscheln Farm and Home - Junction City, KS

December 2018 to April 2019

Data Entry Clerk

C B Graduations - Manhattan, KS

February 2018 to May 2018

I was just a temp for the seas I answer phones and help customers with any information that they need. I assist customers who need to place an order as well as boxing and shipping the order. Cashier/ Asst. Manager

Shop quik - Manhattan, KS

December 2016 to December 2017

I work the morning shift and I take care of customers by ringing them in and making sure the store is stocked and clean. I also help with truck every Thursday. I do this all with as many smiles as possible. Team Member

Pie Five Pizza Co. - Manhattan, KS

August 2016 to December 2016

I helped the customer with making their pizzas, ringing them up and serving the food. I also helped check on customers and helped clean up the restaurant for closibg and helped with prep and dishes and provided great customer service.

Waitress

AJ's Pizza - Manhattan, KS

May 2016 to September 2016

Worked close with customers, ringing up customers, and delivering their food. I also made sure that they had everything that they needed and helped close and open the restaurant. Customer Service Agent

Advanced Call Center Technologies, LLC - Junction City, KS October 2015 to February 2016

• Received calls from reps at the store and created accounts

• Mediated customer complaints about merchandise, service, and billing.

• Examined records, such as bills and computer printouts of credits.

• Notified customers of refund of money, credit of customer's account, and adjustment of customer's bill.

• Keyed information into computer to obtain computerized records.

• Used different internet sites to answer questions about accounts Vice President of the Dance Ministry

Faith Gospel - Augusta, GA

January 2014 to July 2015

• Responsible for compiling the contact list and making sure all new and current members had access.

• Emailed the team about events

• Was a voting member of the Chapel Parrish Council

• Took notes during the leadership meeting so that the information could be given to the dance members at our next meeting.

• Called members every week to remind them of practice or when practice was cancelled.

• Helped fill out and submit purchase orders.

• Worked with the President in filling out and submitting the Command Master Religious Plan (CMRP) for the 2015/2016 year.

Customer Complaint- Clerk

SITEL - Augusta, GA

November 2012 to February 2013

• Mediated customer complaints about merchandise, service, and billing.

• Examined records, such as bills and computer printouts of credits.

• Notified customers of refund of money, credit of customer's account, and adjustment of customer's bill.

• Keyed information into computer to obtain computerized records. Cashier/Clerk

Casey's General Store - Haysville, KS

July 2011 to August 2011

• Greeted customers entering establishments.

• Answered customers' questions, and provided information on procedures and policies.

• Issued receipts, refunds, credits, and change due to customers.

• Received payment by cash, check, credit cards, vouchers, and automatic debits.

• Sold lottery tickets and other items to customers. Redeemed coupons and lottery tickets.

• Established and identified prices of goods and services and tabulated bills using a cash register.

• Counted money in cash drawers at the beginning and the end of shifts to ensure that amounts were correct and that there was adequate change.

Claims Specialist

Allstate - Cheyenne, WY

June 2008 to December 2010

• Reviewed claims for completeness.

• Prepared insurance claim forms for damage and loss for the insured for their home or auto.

• Prepared and mailed checks.

• Transferred call to appropriate staff in reference to individual's particular claim.

• Created, organized, maintained and retrieved detailed paperwork and electronic records stored in the computer.

Volunteer

Dorothy Bramlage Library - Junction City, KS

June 2004 to August 2004

• Made copies as needed and did paperwork

• Helped set up for the Summer programs that went on • Cleaned and straightened up the library Education

Associates of Arts in Healthcare and Electronic Health Records University Of Phoenix

2012 to 2014

Diploma

Junction City High School - Junction City, KS

2001 to 2005

Skills

• Data entry

• Typing

• Data-Entry

• Excel

• Data Entry Operator

• Customer Service

• Customer Care

• Call Center

• CSR

• Customer Support

• Organizational Skills

• CRM software

• Authentication

• Windows

• Sales

• Health information management (Less than 1 year)

• Telemarketing

• Childcare

• Integrated library system

• Data collection

Assessments

Customer service — Proficient

November 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient

Customer focus & orientation — Expert

May 2021

Responding to customer situations with sensitivity Full results: Expert

Customer service — Proficient

May 2021

Identifying and resolving common customer issues

Full results: Proficient

Call center customer service — Expert

July 2021

Demonstrating customer service skills in a call center setting Full results: Expert

Verbal communication — Proficient

July 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Data entry: Attention to detail — Proficient

March 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Customer focus & orientation — Expert

May 2021

Responding to customer situations with sensitivity Full results: Expert

Work style: Reliability — Proficient

July 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Front desk agent (hotel) — Proficient

July 2022

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Cleaner fit — Proficient

July 2022

Measures the traits that are important for successful cleaners Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Customer service oriented individual with the ability to work with a diverse population. Capable of working as part of a team or individually, and remaining organized in stressful situations. Experienced in office organization, filing, inventory, and professional communication.

Contact this candidate