Entry Clerk Operator
Resume:
felicia wilson
Junction City, KS *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Csr insider
Domino's - Junction City, KS
July 2022 to January 2023
Assistant Cook
North central agency on aging - Clay Center, KS
April 2022 to May 2022
Customer Service Representative
Advanced Call Center Technologies, LLC - Junction City, KS October 2019 to February 2020
Cashier/clothing manager
Orscheln Farm and Home - Junction City, KS
December 2018 to April 2019
Data Entry Clerk
C B Graduations - Manhattan, KS
February 2018 to May 2018
I was just a temp for the seas I answer phones and help customers with any information that they need. I assist customers who need to place an order as well as boxing and shipping the order. Cashier/ Asst. Manager
Shop quik - Manhattan, KS
December 2016 to December 2017
I work the morning shift and I take care of customers by ringing them in and making sure the store is stocked and clean. I also help with truck every Thursday. I do this all with as many smiles as possible. Team Member
Pie Five Pizza Co. - Manhattan, KS
August 2016 to December 2016
I helped the customer with making their pizzas, ringing them up and serving the food. I also helped check on customers and helped clean up the restaurant for closibg and helped with prep and dishes and provided great customer service.
Waitress
AJ's Pizza - Manhattan, KS
May 2016 to September 2016
Worked close with customers, ringing up customers, and delivering their food. I also made sure that they had everything that they needed and helped close and open the restaurant. Customer Service Agent
Advanced Call Center Technologies, LLC - Junction City, KS October 2015 to February 2016
• Received calls from reps at the store and created accounts
• Mediated customer complaints about merchandise, service, and billing.
• Examined records, such as bills and computer printouts of credits.
• Notified customers of refund of money, credit of customer's account, and adjustment of customer's bill.
• Keyed information into computer to obtain computerized records.
• Used different internet sites to answer questions about accounts Vice President of the Dance Ministry
Faith Gospel - Augusta, GA
January 2014 to July 2015
• Responsible for compiling the contact list and making sure all new and current members had access.
• Emailed the team about events
• Was a voting member of the Chapel Parrish Council
• Took notes during the leadership meeting so that the information could be given to the dance members at our next meeting.
• Called members every week to remind them of practice or when practice was cancelled.
• Helped fill out and submit purchase orders.
• Worked with the President in filling out and submitting the Command Master Religious Plan (CMRP) for the 2015/2016 year.
Customer Complaint- Clerk
SITEL - Augusta, GA
November 2012 to February 2013
• Mediated customer complaints about merchandise, service, and billing.
• Examined records, such as bills and computer printouts of credits.
• Notified customers of refund of money, credit of customer's account, and adjustment of customer's bill.
• Keyed information into computer to obtain computerized records. Cashier/Clerk
Casey's General Store - Haysville, KS
July 2011 to August 2011
• Greeted customers entering establishments.
• Answered customers' questions, and provided information on procedures and policies.
• Issued receipts, refunds, credits, and change due to customers.
• Received payment by cash, check, credit cards, vouchers, and automatic debits.
• Sold lottery tickets and other items to customers. Redeemed coupons and lottery tickets.
• Established and identified prices of goods and services and tabulated bills using a cash register.
• Counted money in cash drawers at the beginning and the end of shifts to ensure that amounts were correct and that there was adequate change.
Claims Specialist
Allstate - Cheyenne, WY
June 2008 to December 2010
• Reviewed claims for completeness.
• Prepared insurance claim forms for damage and loss for the insured for their home or auto.
• Prepared and mailed checks.
• Transferred call to appropriate staff in reference to individual's particular claim.
• Created, organized, maintained and retrieved detailed paperwork and electronic records stored in the computer.
Volunteer
Dorothy Bramlage Library - Junction City, KS
June 2004 to August 2004
• Made copies as needed and did paperwork
• Helped set up for the Summer programs that went on • Cleaned and straightened up the library Education
Associates of Arts in Healthcare and Electronic Health Records University Of Phoenix
2012 to 2014
Diploma
Junction City High School - Junction City, KS
2001 to 2005
Skills
• Data entry
• Typing
• Data-Entry
• Excel
• Data Entry Operator
• Customer Service
• Customer Care
• Call Center
• CSR
• Customer Support
• Organizational Skills
• CRM software
• Authentication
• Windows
• Sales
• Health information management (Less than 1 year)
• Telemarketing
• Childcare
• Integrated library system
• Data collection
Assessments
Customer service — Proficient
November 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Customer focus & orientation — Expert
May 2021
Responding to customer situations with sensitivity Full results: Expert
Customer service — Proficient
May 2021
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Expert
July 2021
Demonstrating customer service skills in a call center setting Full results: Expert
Verbal communication — Proficient
July 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Data entry: Attention to detail — Proficient
March 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Customer focus & orientation — Expert
May 2021
Responding to customer situations with sensitivity Full results: Expert
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Front desk agent (hotel) — Proficient
July 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Cleaner fit — Proficient
July 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Customer service oriented individual with the ability to work with a diverse population. Capable of working as part of a team or individually, and remaining organized in stressful situations. Experienced in office organization, filing, inventory, and professional communication.
Contact this candidate