Customer Service Claims Adjuster

TINA HOWARD

Palm Harbor, FL *****

Phone: 727-***-****

Email: **********@******.***

OBJECTIVE:

To obtain a challenging position that utilizes my skills and experience that has optimum room for growth and advancement while expanding on my areas of expertise in various administration and communication skills.

QUALIFICATIONS:

Computer proficient with MS Office XP, MS Works, MS Excel, MS Word, MS Power Point, Win 95-2010 Pro, Win XP, ASRPRO, Microsoft Outlook, QuickBooks, ADP, ELeads, PMC CRM, 100% certified Honda/Acura, Infiniti, GM certified, typing 45 wpm, multi-task efficient, excellent organizational skills, detail-oriented; proven ability to analyze, plan, motivate, and meet personal and team goals, and solid written and verbal communication skills.

EDUCATION:

1993-1996 High School Diploma, Chamberlain High School, General Study

2011-2018 St. Petersburg College, Health Administration

EMPLOYMENT:

2020- 2023 Sr. Claims Adjuster, Protect My Car

Customer service, daily interaction with customers. Adjudication of mechanical breakdown claims, collecting service records, car fax analysis of past service history, parts research, labor guide research, negotiating daily on parts and labor costs, paying out invoices, handling on average 100 to 150 calls daily, and building claims from estimates provided by repair facilities. Verifying actual parts pricing using various tools, researching parts vendors for cost-effective pricing to ensure cost efficiency for customer and extended warranty company ensuring both customer satisfaction with the best warranty on the mechanical repair.

2019-2020 Service Advisor/Customer Service, Dimmitt Chevrolet

Customer service, daily interaction with guests, and ensuring of guest experience and satisfaction. Working with ADP/Eleads database and multi-tasking multiple service databases ensuring guest satisfaction. Daily opening and closing of work orders, responsible for cash handling and credit card payments, multi-phone system, and scheduling of clientele. Diligently kept up certification and technical training/testing to maintain 100 % brand certification through General Motors. Maintained Customer Service Index (CSI) rating by resolving customer complaints as per dealership policy. Greeted customers, gathered vehicle information, inspected vehicles and worked with customer to ensure all vehicle needs documented. Ensured all diagnostic and maintenance needs were documented and ready for technician per clients specific information gathered. Worked with technician to identify customer concern and communicated vehicle need for necessary repair and/or maintenance needed. Inspected work completed with technician and/or Service manager. Made sure vehicle was washed and ready to deliver to customer upon promised time.

2017-2019 Service Advisor/Sales/Customer Service, Crown Acura

Customer service, daily interaction with guests, and ensuring of guest experience and satisfaction.Working with ADP/Eleads database and multi-tasking multiple service databases ensuring guest satisfaction. Daily opening and closing of work orders, responsible for cash handling and credit card payments, multi-phone system, and scheduling of clientele. Diligently kept up certification and technical training/testing to maintain 100 % brand certification through American Acura/Honda. Maintained Customer Service Index (CSI) rating by resolving customer complaints as per dealership policy. Greeted customers, gathered vehicle information, inspected vehicles and worked with customer to ensure all vehicle needs documented. Ensured all diagnostic and maintenance needs were documented and ready for technician per clients' specific information gathered. Worked with technician to identify customer concern and communicated vehicle need for necessary repair and/or maintenance needed. Inspected work completed with technician and/or Service manager. Made sure vehicle was washed and ready to deliver to customer upon promised time.

2014-2017 Service Advisor/Customer Service, Palm Harbor Honda

Customer service, daily interaction with guests, and ensuring of guest experience and satisfaction.Working with ADP database and multi tasking multiple service databases ensuring guest satisfaction. Daily opening and closing of work orders, responsible for cash handling and credit card payments, multi-phone system, scheduling of clientele. Greeted customers, gathered vehicle information, inspected vehicles and worked with customer to ensure all vehicle needs documented. Ensured all diagnostic and maintenance needs were documented and ready for technician per clients specific information gathered. Worked with technician to identify customer concern and communicated vehicle need for necessary repair and/or maintenance needed. Inspected work completed with technician and/or Service manager. Made sure vehicle was washed and ready to deliver to customer upon a promised time. Encouraged technicians to keep their skills up-to-date through periodic technical training on new systems on Team S10. Maintained Customer Service Index (CSI) rating by resolving customer complaints as per dealership policy. Kept up certification per Honda/Acura guidelines.

2011-2014 Service Advisor/Customer Service, Infiniti of Tampa

Customer service, daily interaction with guests, and ensuring of guest experience and satisfaction.Working with ADP database and multi tasking multiple service databases ensuring guest satisfaction. Daily opening and closing of work orders, responsible for cash handling and credit card payments, multi-phone system, scheduling of clientele. Greeted customers, gathered vehicle information, inspected vehicles and worked with customer to ensure all vehicle needs documented. Ensured all diagnostic and maintenance needs were documented and ready for technician per clients specific information gathered. Worked with technician to identify customer concern and communicated vehicle need for necessary repair and/or maintenance needed. Inspected work completed with technician and/or Service manager. Made sure vehicle was washed and ready to deliver to customer upon a promised time. Encouraged technicians to keep their skills up-to-date through periodic technical training on new systems on Team S10. Maintained Customer Service Index (CSI) rating by resolving customer complaints as per dealership policy. Kept up certification per Infiniti guidelines.

REFERENCES: Personal and Professional References are available Upon Request

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