Customer Service Time Store
Resume:
MUBASHIR ALI
CONTACT # ****-311-***-****
Email : ********@*****.***
Objectives
A determined, confident, diligent individual who is dependable, responsible contributor, committed to excellence with an upbeat positive energy. To secure a position with a stable environment and add value to the system of organization with functional and across functional contribution and make use of professional skills for the growth of the organization and self that will lead to a lasting relationship.
Career Synopsis
Operation Manager May, 2022 – To – Continue
BTW " By The Way"
Key Responsibilities
To lead the shift in consistently exceeding customer service.
To ensure that products are available at all times during business hours.
To handle customer complaints promptly and professionally.
Recruitment of Full time employers.
To control staff amenities to prevent abuse and wastages.
To ensure that inventory stocks are neatly placed for accessibility.
To carry out security checks on the store during pre-opening and post-closing checks.
Checking operation activity on daily basis.
Preparing MIS reports on daily call related to services and complaints.
Monthly meeting with company director & general manager to looking for improvisation of services.
1STOperation Manager Sep,2021 – To – April,2022
DINER's SOHAYE
Key Responsibilities
To lead the shift in consistently exceeding customer service.
To ensure that products are available at all times during business hours.
To handle customer complaints promptly and professionally.
Recruitment of Full time employers.
To control staff amenities to prevent abuse and wastages.
To ensure that inventory stocks are neatly placed for accessibility.
To carry out security checks on the store during pre-opening and post-closing checks.
To accept additional responsibilities assigned from time to time by the management team.
Direct reported to regional manager or area manager through emails & telephones.
Prepared monthly & annual inventory of fixed assets as well.
To ensure that PNL to meet sales targets.
Email monthly KPI report of operations & maintenance.
Email monthly compliance report of operations & maintenance.
Making sales strategies to meet sales targets.
Making MIS payroll of staff.
Checking operation activity on daily basis.
Preparing MIS reports on daily call related to services and complaints.
Monthly meeting with company director & general manager to looking for improvisation of services.
Organizing duty roster of service staff.
1STOperation Manager June, 2018 – To – Sep,2021
BONANZA SATRANGI
Key Responsibilities
To lead the shift in consistently exceeding customer service.
To ensure that products are available at all times during business hours.
To handle customer complaints promptly and professionally.
Recruitment of Full time employers.
To control staff amenities to prevent abuse and wastages.
To ensure that inventory stocks are neatly placed for accessibility.
To carry out security checks on the store during pre-opening and post-closing checks.
To accept additional responsibilities assigned from time to time by the management team.
Direct reported to regional manager or area manager through emails & telephones.
Prepared monthly & annual inventory of fixed assets as well.
To ensure that PNL to meet sales targets.
Email monthly KPI report of operations & maintenance.
Email monthly compliance report of operations & maintenance.
Making sales strategies to meet sales targets.
Making MIS payroll of staff.
Checking operation activity on daily basis.
Preparing MIS reports on daily call related to services and complaints.
Monthly meeting with company director & general manager to looking for improvisation of services.
Organizing duty roster of service staff.
2nd Asst Manager . July,2017 – June, 2018
BONANZA SATRANGI
Key Responsibilities
Checking operation activity on daily basis.
Managing inventory checking stock and ordering time to time as per the requirement.
Maintaining monthly closing reports tracking Invetory as per different verticals in the organization.
Checking and controlling inventory shortage.
Established long-term relationships with bulk and regular customer.
Organizing duty roster of service staff.
To handle customer complaints promptly and professionally.
To accept additional responsibilities assigned from time to time by the management team.
Experience
Customer Service Executive Sep, 2016 – July, 2017 BONANZA SATRANGI
Key Responsibilities
Dealing customers with professional attitude .
Maintain display on daily morning.
Manage unstitched and stitched depart .
Refill our backup after closing .
Team work with our manager and team .
Experience
Customer Service Executive, July 2016 To Sep, 2016 ONE TO TEN DIRHAM DUBAI ( UAE )
Key Responsibilities
Prepared display on regular basis rolls.
Refill shelves before start operation .
Ironing all display on daily basis.
Help customer if customer wants.
Experience
Customer Service Executive, Oct, 2015 To June, 2016 SYBRID pvt ltd
Key Responsibilities
Take orders for OPTP and transfer to nearest outlet as per address.
Handling customers complaint,
Give awareness to customers about our new deals and promotions Skills
Revenue Generation, Training, Financial oversight, Customer service, Inventory Control, Resourceful problem solver, Persuasive communicator, Motivational Leader. Awards & Accolade
Have been awarded “4 Time store of the month in 1 year which is unbreakable record till 2021” at Bonanza Satrangi, 2019.
Have been awarded “3 Out Standing Leader Awards in 1 year ” at Bonanza Satrangi, 2020..
Have been awarded “Certificate Of Retail Training With Kamran Saeed in Marriot Hotel ” at Bonanza Satrangi.
Qualifications
Education
BA- in process from Sindh university .
Intermediate Clear with ( B ) Grade
Matriculation with ( A) Grade
Personal Information
Marital Status : Single
Nationality : Pakistan
Language Proficiency : English, Sindhi
Computer Skills : MS Office: MS Word, MS Excel and MS PowerPoint Personal Interests/ Hobbies : Listening to music & Movies,.
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