Property Manager Customer Service

Pandoria E. Pugh 510-***-****

***** ******** ** #*** ************@***.***

Morgan Hill, CA 95037

Experience : I have sixteen years of Property Management experience, managing tax credit, lease ups, and distressed properties that have between 52 - 324 units. I m aintain professional relationships with tenants and staff while promoting a comfortable and safe community. I work with Resident Services and provide assessments for resident’s needs. Experience in working with diverse populations including persons with mental and physical disabilities.

Skills:

Property Management

Excellent Customer Service

Microsoft Office

Yardi Voyager

Tax Certified

Outreach marketing

Strong Organizational Skills

Boston Post

Administrative Office Expertise

Accounts Receivable/Payable

Typing/10-Key

Management 100% Tax Credit Lease Up

Variance Report Accounting Month-end Closing

Work Experience:

Hyder Property Management, Property Manager September 2019-present

Morgan Hill, CA 95037

Assist with improving wide range of property management functions, to include primary focus on interfacing with existing and prospective tenants and delivering top-flight client service. Prepare lease and rental agreements for Placed based Voucher with HUD, ensuring accuracy and completion of all move-ins. Perform office administration and accounting functions, including balancing accounts, collecting and recording rental payments, and data management. Communicate with office staff and vendors regarding daily property activities.

EBMC, Property Manager June 2018-August 2019

Davis, CA 95618

Held bottom-line responsibility for end-to-end property management functions, including tenant relations, facility security / maintenance, and oversight of contracted services. Maintained proactive focus on sustaining full occupancy levels. Interfaced internally and externally with legal and finance departments as well as third-party vendors. Mentored and coached junior property managers.

John Stewart Company, Property Manager March 2017- May 2018

El Cerrito, CA 94530

Prepared monthly reports and reviewed all tenancy agreement contracts. Maintained strong communication channels with tenants, staff, support personnel, contractors, suppliers, agents, and owner representatives. Coordinated with local government authorities and ensured all practices and policies were in accordance with current real estate property laws. Developed strong tenant relations by addressing all needs, concerns and pressing issues; fostered win-win negotiation strategies in contract agreements and rental collection.

FPI Management, Inc., Community Director April 2009 – December 2016

Oakland, CA 94603

Provide friendly and efficient service to 324 units and future tenants. Duties include rent collections, bank deposits and maintain waiting list in accordance with HUD guidelines. Vacancies were kept to a minimum with seven - ten day unit turns. Use of Rent Roll 2000 and Yardi; and other reports as needed. Responsible for compliance of all LIHTC Section 42 program rules and guidelines, including initial certifications, annual recertification’s and verification and calculations. Responsible for compliance to MHSA program rules and guidelines. Conducted annual unit and REAC inspections. Supervise and evaluated between two- several team staff. During m y 1st year CTCAC audit was successfully completed. Successfully completed all mandated Grace Hill and monthly Safety trainings.

Wollborg/Michelson, Leasing Consultant August 2006 – May 2008

Walnut Creek, CA 94596

Oversee rental process of units to qualified applicants. Maintain files, records, rental agreements and other documents. Responsible for quality customer service, billing account maintenance and all sales. Reviews monthly income and expense statements and rent roll for accuracy. Assist with a variety of tasks such as, answering phone, faxing, filing, and light copying. Conduct move-in/move-out inspections

Processes, completes and maintain accurate resident files at move-in and at each recertification within established regulatory guidelines. Maintains and updates waiting list in accordance with HUD guidelines. Collect rents and security deposits in accordance with program ( HUD) policies and procedures. Work collaboratively with property social worker to organize resident celebrations.

Meadowbrook Apartments, Assistant Manager August 2003 - June 2006

Livermore, CA 94550

I was responsible for creating a positive atmosphere on the property for residents and staffs. Micro Rent, Micro HUD, Rent Roll/Bank Deposit. Ensures all staff adheres to fair housing laws . Coordinating repairs and work orders through central maintenance. At times travel to other sites to assist with special projects. Run credit check for new tenants/verify employment. Responsible for contractors and all activates on site for single-family and townhome projects. Schedule, monitor, and inspect all work from start to finish.

Meadowbrook Apartments, Leasing Agent August 2001 July 2003 Livermore, CA 94550

Handled both dial-in and dial-out phone contacts with tenants and represented the company in a professional and businesslike manner. Maintain files, records, rental agreements and other documents. Responds promptly to tenant complaints and incident reports; provide competent conflict resolution.

References Available Upon Request

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