Sales Technician Customer Service

Mark Henry Jr.

CELL 206-***-****• E-MAIL **************@*****.***

COVER I am an accomplished sales and marketing professional with a

background that includes management, hospitality, and customer service.

I am very competitive, capable, and self-motivated, and hopefully my

resume of winning awards and positions of leadership will reflect that. I have been described by peers, former employers, and former employees alike as someone with great leadership and communication skills, and I am able to provide plenty of references who have enjoyed working with me. I am looking for a position that will allow me to showcase my skills in these areas and continue to grow my craft in communications and

language arts.

EDUCATION University of Washington

Bachelor’s of Arts (BA), History

EXPERIENCE

Wyndham Hospitality Seattle, WA

Community Marketing Agent Sept 2022 – Current

•Top Producer and Rookie of the Quarter

•Provide sales and marketing for Wyndham promotions at events and other high occupancy areas such as attraction areas and malls

Nintendo Seattle, WA

Brand Ambassador Oct 2022 - Current

•Provide customer service to potential audience for Nintendo products in stores

•Merchandise and market Nintendo products

Allred Heating Cooling Electric Auburn, WA

Brand Manager/Lead Gen Manager Feb 2022-Sept 2022

•Hiring, training, scheduling, and management of Brand Ambassadors to generate leads and sales in face to face settings such as stores and events

•Territory covered greater Seattle metropolitan area from

Bellingham to Tacoma, 20 regular locations plus located and scheduled events

•Manage multiple CRM software platforms (Lowes, Hatch, ServiceTitan

•Within 4 months of starting rebuilt program and led Allred team to #1 store in Western region amongst Lowe’s HVAC

Media Star Promotions Seattle, WA

Brand Ambassador Aug 2021-Feb 2022

•Provide marketing materials, information, and consumer engagement for client products at events, stores, bars, and clubs

•Territory covered greater Seattle metropolitan area from Everett to Tacoma, brand ambassador for Big Tobacco

companies (Camel, Newport, American Spirits, Vuse, etc)

Comcast Seattle, WA

Direct Sales April 2021-Aug 2021

•Provide sales and marketing to new and prospective markets for Comcast

•Utilizing Salesforce to be territory representative for multiple territories

Google Seattle, WA

Brand Ambassador of Washington State Oct 2019 – April 2021

•The only Google Pay Brand Ambassador for Washington State

•Visit stores across Washington to educate business partners about Google Pay and provide marketing materials for

customers

Nintendo Seattle, WA

Brand Ambassador Oct 2019 - Jan 2020

•Provide customer service to potential audience for Nintendo products in stores

•Merchandise and market Nintendo products

Boeing Everett, WA

Brand Champion / Tour Guide Apr 2019 - Sept 2019

•Provide tours of facilities for general public and employees

•Provide customer service and information to visitors

•Teach/train other brand ambassadors

Neighborhood Garage Doors Kent, WA

Sales Technician Nov 2018 – Apr 2019

•In-home sales, repair, and installation of garage doors

Rite Aid Kent, WA

General Manager Oct 2017 – Nov 2018

•In charge of all business operations of store including: hiring, training, accounts receivable/payable, scheduling, safety, maintenance, merchandising, customer service, etc.

Wyndham Hospitality Seattle, WA

Community Marketing Agent Nov 2016 – Oct 2017

•Top Producer and Rookie of the Quarter

•Provide sales and marketing for Wyndham promotions at events and other high occupancy areas such as attraction areas and malls

Datasphere Technologies Bellevue, WA

Account Executive Sept 2016 – Nov 2016

•Inside Sales position providing digital marketing to small businesses

•Prospect potential businesses through scrubbing and cold-calling

Reve Exteriors Kent, WA

Independent Sales Representative June 2016 – Sept 2016

•In-home person to person sales and marketing

•Measure and inspect roofs, siding, and windows, and bathrooms

Holiday Inn Renton, WA

Front Desk Manager May 2010 – June 2015

•Leadership and management of front desk staff

•Very knowledgeable in different aspects of the hotels operations

•Creative problem solving

•Professional phone and computer communication skills

AWARDS Future Business Leaders of America Renton, WA

President Oct 2005 – June

2006

•Won regional competitions in public speaking, impromptu speaking and business ethics

•Doubled membership and tripled number of competitors in State Competitions than previous year

DECA (Marketing Organization) Renton, WA

Member Oct 2005 – June

2006

•Competed at national competition DECA International Career Development Conference and Quizbowl (a Jeopardy style

competition for marketing) and was invited to be a part of DECA’s national leadership conference

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