Service Representative Customer

CASSANDRA JONES

SUMMARY

Well-developed communicator with company recognized skills in

exceptional call quality and customer interaction. Remote inbound and outbound calling in sales and customer service. Skilled at closing sales, answering questions quickly and handling conflict professionally. Dedicated Customer Service motivated to improve service satisfaction and contribute to overall company success.

EXPERIENCE

Independent Contractor Agent, 11/2022 - Current

Liveops - Knoxville, Tennessee

Inbound Sales, 03/2022 - 07/2022

Comcast - Knoxville, Tennessee

Ministry Administration, 06/2019 - 11/2021

Glorious Marrige Revolution - Knoxville, Tennessee Customer Service Representative, 07/2008 - 02/2011 Alpine Access (now Sykes) - Cleveland, TN

CONTACT

Address: Knoxville 37921

Phone: 865-***-****

Email: ***************@*****.***

SKILLS

Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.

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Upheld quality control policies and procedures to increase customer satisfaction.

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Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

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• Displayed strong telephone etiquette, effectively handling difficult calls. Evaluated benefits for each caller to determine service needs and address concerns.

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Provided website and social media creation and maintenance while guiding staff through IT issues.

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Created images and printed materials for outreach and ministry conferences.

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Oversaw donation platform, achieving consistent and accurate tax returns and maintaining organization regulations.

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Demonstrated excellent communication skills in resolving product and consumer complaints.

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Remained calm and professional in stressful circumstances and effectively diffused tense situations.

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• De-escalation Techniques

• Upselling Products and Services

• Verbal and Written Communication

• Multitasking and Prioritization

• Efficient and Detail-Oriented

• Solution Minded

• Teamwork and Collaboration

• Policies and Procedures Adherence

• Inbound and Outbound Calling

• Administrative and IT Support

EDUCATION AND TRAINING

Bachelor of Arts, Christian Ministry, Expected in 05/2025 Regent University - Virginia Beach, VA

Assisted customers with making payments or establishing payment plans to bring accounts current.

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