Post Office Administrative

ROBERT GRAY

Wilmington, NC ***** 910-***-**** **********@*****.***

Mail Delivery

Device Scanning

Project Requirements

Creative Solutions

City Letter Carrier, 12/1997 - 07/2015

USPS – Wilmington

Engaged customers with pleasant demeanor and offered to help with mail-related issues. Collected mail from letter boxes on specific route both on foot and by vehicle. Pleasantly greeted and engaged customers, assisting with any mail-related issues. Planned and cased mail in sequence of delivery for designated route. Used portable devices to maintain system records by scanning items delivered to homes and businesses. Worked closely with other employees in mail office and handled various administrative tasks. Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy. Communicated customer complaints, requests and feedback to company management for swift resolution. Loaded and secured items in trucks to avoid damage to parcels during delivery. Helped customers by carrying oversized parcels inside residences. Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

Administration Chief, 02/1977 - 02/1997

USMC – Marine Corps Base Camp Lejeune, NC

Scheduled appointments and meetings, organized materials and prepared rooms. Collected data, input records and protected electronic files. Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Delivered top-notch administrative support to office staff, promoting excellence in office operations. Planned and executed events for employees and clients and managed logistics and vendor relations. Maintained protocol throughout routine work days and special events. Produced highly accurate internal and external letters and memoranda. SKILLS

WORK HISTORY

Established and updated work schedules to account for changing staff levels and expected workloads. Managed, developed and trained staff, established and monitored goals, conducted performance reviews for staff.

Mentored office employees on proper administrative procedures and how to use current software programs, keeping operations consistent and efficient for maximum performance. Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.

Delegated tasks to administrative support staff to organize and improve office efficiency. Pass: Staff NCO Academy, 07/1987

Staff Non Commissioned Officers School - Quantico, VA 05/1976

Greater Johnstown Senior High School - Johnstown, PA Awarded High school diploma

EDUCATION

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