Data Entry Customer Service
Resume:
Lisa Pierce
Shift leader - Wawa
Laurence Harbor, NJ 07735
***********@*****.***
Shift Manager who effectively motivates associates through continual guidance, direction, development and coaching. Self motivated to learn all aspects of the business and policies, feel well versed in most aspects of the stores operations but always willing to learn new skills and better my knowledge. My strengths are team building and enhancing the customer experience. Time management skills are of key importance to help the business thrive and run smoothly. I'd like to think that my positive can do attitude and personality shine through in even the toughest situations. I take pride in my work in every aspect of my job including training others to have the same abilities i have to problem solve and keep the store running smoothly. Authorized to work in the US for any employer
Work Experience
Office/Shop Assistant
Phoenix Truxx - South Amboy, NJ
February 2020 to July 2021
Answer phones, order parts needed for repairs. Keep inventory and stock most used items. Write work orders and contact customers as needed.
Lab Accessioner
ProPhase Labs, Inc. - Old Bridge, NJ
February 2021 to April 2021
Receive samples and input and assign a file number as well as patient information to confirm sample and paperwork are labeled correctly. Handle phone calls and see concerns and look up available results. Assistant Store Manager
Pep Boys
November 2018 to March 2020
Key holder and retail sales manager. My job included but not limited to. Opening and closing the store. Maintaining 2 to 3 employees per shift. Bring new ideas and designs to shelving and products. Keeping customers a top priority and providing the best customer service. Also helped the commercial business within the store. Unloading of truck with merchandise and tires. Shift leader
Wawa - Keyport, NJ
November 2013 to March 2018
Effectively communicated with team members to maintain clearly defined expectations. Using my knowledge and skills to inform my fellow team members to be able to clean
+ and operate equipment properly. Resolved customer questions, issues and complaints. Developed rapport with the customer base by handling difficult issues with professionalism. Maintain a well
stocked and clean environment for the customers. Manage loan safe and be sure proper money handling procedures are being followed. Follow and maintain daily tasks and Wawa's core values.
Deli Manager
Quick Check - Parlin, NJ
June 1999 to June 2006
Developed, implemented and monitored programs to maximize customer satisfaction and manage on- site customer
service representatives. Required to do store ordering and inventory on a monthly basis. Quality control to be sure
customers receive quality product in a timely manner. To be sure the crew in the store knew all skills and aspects of the job.
Education
Some High School
Skills
• SIGN LANGUAGE (10+ years)
• Shift Lead
• Shift Supervisor
• Crew Member
• Food Service
• Retail Sales
• Cashiering
• Customer Service
• Assistant Manager Experience
• Retail Management
• Store Management Experience
• Management
• Merchandising
• Pricing
• Planograms
• Loss Prevention
• Inventory Control
• Cash Handling
• Communication skills
• Computer literacy
Languages
• American Sign Language - Fluent
Certifications and Licenses
Driver's License
Assessments
Sales skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Management & leadership skills: Impact & influence — Familiar December 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar
Retail customer service — Proficient
March 2022
Responding to customer situations in a retail setting Full results: Proficient
Attention to detail — Highly Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Data entry: Attention to detail — Familiar
March 2022
Maintaining data integrity by detecting errors
Full results: Familiar
Customer service — Familiar
March 2022
Identifying and resolving common customer issues
Full results: Familiar
Basic computer skills — Proficient
March 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Medical receptionist skills — Proficient
December 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer service — Proficient
March 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Management & leadership skills: Impact & influence — Completed July 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Administrative assistant/receptionist — Familiar
December 2022
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Typing — Completed
March 2022
Transcribing text
Full results: Completed
Supervisory skills: Motivating & assessing employees — Completed December 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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