Gladys Sbongile Mnguni

*** **

th

Avenue Villieria

Mobile: 060******* E-mail: advq3k@r.postjobfree.com

Personal Profile Statement

Organised, effective in administration with a proven track-record and able to skillfully handle various task demands with calm composure and efficiency. Experienced in working with confidential issues, analysing, and preparing detailed yet concise report. I am currently looking to make a step up into a more challenging role.

Achievement

• Best Achiever Absa Bank 2007

• Two Awards (Completion of retail Bank academy) May and August 2011

• Member of the Estate agent board

Education

• 2015-2018 BA in (Health Science and Social servicers)

• 2006-2009 National Diploma in Banking

• 1994- Senior certificate (Grade 12)

Employment

2013-2020 Othandweni old age home

Manager:

• Progress monitoring of budget and program compliance.

• Giving instructions, planning, and organizing.

• Addressing day to day concerns of an organization to ensure that older persons Act is adhere to.

• Consolidate and submit reports to department of Social Services.

• Responsible for solving Organization’s problems, and decision making.

• Time management & Office administration.

• Computer skills, Micro Soft Word,Excel & outlook. 2006-2012 Absa Legal and call centre Department

Customer service:

• Investigating and Solving customer problems.

• Refer customers to seniors’ staff when necessary.

• Collecting and analysing customer’s feedback.

• Dealing with unhappy customers and ability to use soft language. References

1. Paul Thubane

Othandweni Old age Home

Tel: 072*******

2. Amos. A. Mtshweni

Othandweni Old age Home

Tel: 073-***-****

3. Miss Kate

Absa Bank

083*******

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