Customer Service Estate Agent
Resume:
Gladys Sbongile Mnguni
th
Avenue Villieria
Mobile: 060******* E-mail: **********@*****.***
Personal Profile Statement
Organised, effective in administration with a proven track-record and able to skillfully handle various task demands with calm composure and efficiency. Experienced in working with confidential issues, analysing, and preparing detailed yet concise report. I am currently looking to make a step up into a more challenging role.
Achievement
• Best Achiever Absa Bank 2007
• Two Awards (Completion of retail Bank academy) May and August 2011
• Member of the Estate agent board
Education
• 2015-2018 BA in (Health Science and Social servicers)
• 2006-2009 National Diploma in Banking
• 1994- Senior certificate (Grade 12)
Employment
2013-2020 Othandweni old age home
Manager:
• Progress monitoring of budget and program compliance.
• Giving instructions, planning, and organizing.
• Addressing day to day concerns of an organization to ensure that older persons Act is adhere to.
• Consolidate and submit reports to department of Social Services.
• Responsible for solving Organization’s problems, and decision making.
• Time management & Office administration.
• Computer skills, Micro Soft Word,Excel & outlook. 2006-2012 Absa Legal and call centre Department
Customer service:
• Investigating and Solving customer problems.
• Refer customers to seniors’ staff when necessary.
• Collecting and analysing customer’s feedback.
• Dealing with unhappy customers and ability to use soft language. References
1. Paul Thubane
Othandweni Old age Home
Tel: 072*******
2. Amos. A. Mtshweni
Othandweni Old age Home
Tel: 073-***-****
3. Miss Kate
Absa Bank
Contact this candidate