Package Handler Service Agent

CAROLINE AUELUA eee een

Pe TSS ETIEr)

EXPERIENCE

EDUCATION

Package Handler

FEDEX, KENT, Washington, Feb 2021 - Sep 2022

+ Maintained team productivity wth well-organized storage, staging and shipment areas.

+ Worked additional shifts with short notice.

+ Used RF scanner to pick products accurately

+ Detected package issues through visual inspections.

+ Verified shipment contents against paperwork to minimize errors

+ Checked and sorted cargo at loading and unloading points.

“+ Kept workspaces clean by regularly picking up discarded materials, missed mail and

trash.

+ Managed special handling and odd sized mail, sorting packages based on destinations

+ Routed items to correct hubs using computer software, verifying addresses for

improperly labeled items.

+ Operated machinery and computer scanning equipment elated to addressing and barcoding.

+ Inspected condition and quantity of received materials prior to warehouse relocation.

+ Reported worker-public safety factors and equipment malfunctions.

Call Center Customer Service Agent (REMOTE)

LMG HOLDINGS (LIFESAFER INTERLOCK), Mar 2019 - Apr 2020

+ Implemented new procedures to meet customer needs and deliver exceptional service.

+ Documented transactions daily in CRM system and completed end-of-day processing.

requirements.

+ Met quality and service standards when responding to requests.

+ Uncovered caller needs using customer interaction models and scripts.

+ Built rapport with customers through actively listening to maximize opportunites.

“+ Updated CRM system with call information and interaction details for future reference.

+ Helped tain and coach new customer service representative teammates.

+ Forwarded cals to appropriate contact based on customer needs.

+ Researched to provide accurate and complete information.

+ Recognized and seized opportunities for sales referrals following appropriate processes.

+ Followed up on customer calls, providing new information.

+ Handled high cal volume to quickly answer inquiries, update accounts and resolve

+ Improved job knowledge with continuous training and expert use of available knowledge

bases.

+ Assisted customers with troubleshooting and resolving technical issues.

‘Associate in rts (A.A.): ACCOUNTING

Fa'asao High School, Pago Pago, AS, Jun 1998

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