Customer Service Specialist

*** ********* **, *********, ** ***** 925-***-**** *******************.**@*****.***

Dynamic, performance focused professional with broad based experience in customer service and project management. Unwavering commitment to customer service, with proven ability to build productive relationships, resolve complex issues and win customer loyalty. Active listener, creative problem solver, detailed oriented with diplomatic approach to achieving win-win outcomes. Demonstrated management skills that enhance productivity and drive sustained organizational performance. CUSTOMER SERVICE SPECIALIST

EDUARDO MAGALLON

PROFESSIONAL EXPERIENCE

COSTCO WHOLESALE

MERCHANDISING/MAJORS 2201 Verne Roberts Cir, Antioch, CA 94509 925-***-****

• Responsible for making large money deposits using MIMO Software

• Replying to emails to assure product code is up to date

• Attend Master Apple Training Seminar Annually

• Hazmat Certified

• Responsible for maintaining product inventory levels to meet customer demands.

• Provided exceptional customer service by responding to various inquiries and assisting with locating products. 2007 -

PRESENT

SHIEKH SHOES

SALES 1 Sun Valley Mall, Concord, CA 94520 925-***-****

• Managed men’s, women’s, and apparel department sales for affordable footwear retailer.

• Assisted customers with product selections, providing insight on fashion trends and product promotions. 2007

COPELAN’S

SALES 1 Sun Valley Mall, Concord, CA 94520

• Served as product knowledge expert for various lines sporting gear.

• Oversaw stock levels of the cycle department, ensuring customer requirements are fulfilled.

• Promoted and sold products, carefully guiding customers through the entire sales process. 2005-2006

EDUCATION

LOS MEDANOS COMMUNITY COLLEGE

COLLEGE STUDENT 2700 E Leland Rd, Pittsburg, CA 94565 925-***-**** YGNACIO VALLEY HIGH SCHOOL

HIGH SCHOOL DIPLOMA 755 Oak Grove Rd. Concord, CA 94518 925-***-**** 05/01/12 -

08/24/12

09/04/02 -

06/14/06

KEY STRENGTHS

Customer Service Oriented • Client Relationship Management • Administrative Skills • Rapport Builder Creative Problem Solver • Tactful & Diplomatic • Effective Listener •Team Player • Self Starter Driven Technical Expertise: MS Word, MS Excel, Outlook, Multi-Line Phone Systems FINISH LINE

SALES 1 Sun Valley Mall, Concord, CA 94520

• Responsible for sales of athletic footwear, apparel and accessories from top sporting brands.

• Managed positive customer experience by greeting and responding to various inquiries. 2005-2006

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