Customer Service Beauty Consultant
Resume:
Jillian Urich
Eager to learn and quick to retain new information.
Creve Coeur, IL 61610
*****************@***********.***
Looking for a career that is challenging and fast-paced. I always work to my full potential, if I have love for my job my interest gets peaked quickly. I invest my free time in getting to know anything and everything about the company and clients and see if I see any areas that may need improvement. My motto "If we aren't improving something big or small everyday we are just standing still". I'm not good at standing still I always want my employer's business growing and thriving. I truly believe there is always something that I can do better at to improve my worth and show I care about my work. I'm creative, productive, organized, loyal employee. I have a really good feeling about your company. All it's missing is a little of me. I have worked since I was 14 with a work permit of course. My first job was being a movie clerk at Movies-2-Nite where I was promoted to manger in 2 1/2 months. Employee with most up-sales and M.V.E most valued employee 8 out of the 10 yrs I worked there. I tell you this to show you I care about my customers like family. I am driven, excellent time management, always professional, enthusiastic and ecstatic to learn. I want a job that feels like family and I believe you have that in your business. It would be my privilege to even be considered for the job. Authorized to work in the US for any employer
Work Experience
Server/Bartender/Cook/Manager
Hilltop Grill - Creve Coeur, IL
January 2016 to February 2019
I love the fast-paced heart pounding about to lose my mind Then I remember breathe collect your thoughts and keep moving. You know when your feet are killing you after 3 hours but you don't even have time to notice. Your doing it right. You know your in trouble when that's just the lunch crowd and you still have a crazy dinner shift ahead. Oh and don't forget to prep all stations and polish and wrap silverware. I love people who say anyone could be a server, yeah but not an excellent one. MANAGER
Bookkeeping (GAAP)
Scheduling employees
Food and Liquor orders and received
Health code standards met at all times
Safe work environment for employees
Advertising (made 2 commercials and radio campaigns). Night deposits/ EOD report
Inventory
Hiring/Training/Termination
Wrote handbook for employees
Write-ups
Cook and fill in where needed
Open/Closed Restaurant
SERVER (/BARTENDER
Greet customers
Check I.Ds if drinking or gambling
Keep restaurant clean and orderly
Rotate and stock beer
Take drink and food orders
Make bar drinks for all servers (if bartending)
Make and deliver drinks to customers
Put orders in computer system
Run food
Customer service (most important)
Cash out customers
Make sure customers leaves happy, full and excited to come back again! Mary Kay Independent Beauty Consultant
Mary Kay Inc - Peoria, IL
March 2006 to January 2016
As a consultant I would have the people scheduled parties that were basically make up parties and we also doubled and facial scrubs microdermabrasion moisturizers and other skin products. And of course with Mary Kay we have a lot of makeup but the funnest part was actually being able to find somebody's facial features and be able to say they had one eye that was you'll be a little bit with makeup you can actually balance out that eye by making your eyeliner thicker than depending on which side you're working on. We did everything from removing their makeup to first using the facial scrub then we did in my free down abrasion treatment after that we would pack face dry and use the moisturizer let the moisturizer sit and settle and once that was dry he would basically come up and I had made a lookbook and it just gave a picture of what the colors were obviously that you can see but also how to apply them and wear to the clients like into the crease and if you want to go ahead and drag that down and make it darker you usually use a darker crease the first thing you would do though is use a white shadow all over the lid and I go up I love not into the eyebrow but just probably about a half inch bubble eyebrow and then use your crease color and then another color that is darker than your light color but lighter than your crease color. After that was done they could choose from blushes based on of course their skin tone if you're very very pale you're not going to go with me bright pink you would go with more of an apricot kind of neutral look and then we also had with liner and multiple colors and I'm lipstick and just tons of makeup it's tons of fun it was honestly one of my funniest jobs that I had. Unfortunately it was yes I had people coming back but it was all based on how many people you knew and and how much product we had on you at the time and now looking back that I'm older I shouldn't have carried so much on me I should have just let them put in their orders in order but that's okay because I still have Mary Kay to this day. Caregiver
Kathrine Lowe - East Peoria, IL
October 2010 to April 2015
Drove to doctors appointments, grocery shopping and other various errands. Nature she was taking the right medication at the right time Ventilator was cleaned properly
Cooked and cleaned
Did anything that sweet lady asked me and still would for free. I gained a friend for life. Retail Store Manager, Customer Service, Bookkeeper P&T Enterprises & Movies-2-buy - East Peoria, IL
May 1999 to July 2009
Customer Service calls
Customer Service face-to-face
Delinquent accounts (Customer Service)
Created Sales & Promotions for all businesses.
Made fresh made to order pizza
Waited on customers
Night deposits
Cleanliness of outside as well as inside areas
Cleck
IDs (adult films)
Payroll
Account Payable/Receivable
Sales tax
Inventory Maintenance
Recruited, Secured (through contract) and Managed 97 accounts of my own. Sales cleck turned manager
8 out of 10 years M.V.E (most valuable employee)
Education
Bachelor's in Accounting
Bradley University - Peoria, IL
May 2003 to May 2006
High school diploma or GED
Skills
• POS, Mircosoft Office, Zioaks, gambling machines, credit card machines, Beer taps, Fountain soda machines
• Customer Service (10+ years)
• Organizational Skills
• POS (10+ years)
• Powerpoint (10+ years)
• Sales
• fast learner
• training
• Accounting
• Bartending (10+ years)
• Accounts Receivable
• Accounts Payable
• Bank Reconciliation
• QuickBooks (10+ years)
• General Ledger Reconciliation
• General Ledger Accounting
• Account Reconciliation
• Financial Statement Preparation
• Office Management (10+ years)
• Payroll
• Store Management Experience (10+ years)
• Financial Report Writing
• Journal Entries
• Tax Experience
• Merchandising
• Pricing
• Server (10+ years)
• Serving
• English
• Live chat
• Typing
• Microsoft Excel
• Account management
• Microsoft Word
• GAAP
Awards
Student of the Year
May 2003
This award is presented to a CO-OP Student that has had perfect attendance. I showed the greatest work ethic and goals for future leadership and success. Very proud of this award, the competition was intimidating, but I never count myself out. Out of over 95 students I received this award and still to this day and the days to come I am very honored and proud of myself. Goes to show hard work and NEVER giving up pays off.
Certifications and Licenses
BASSET
February 2018 to February 2021
Certication to serve alcohol responsibly.
Food Handler
February 2018 to February 2021
Certified to handle and properly store and maintain sanitary food and food surfaces. Assessments
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Basic bookkeeping — Highly Proficient
July 2021
Calculating and determining the accuracy of financial data Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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