Time Delivery Customer Service

Sue Haberkamp

Bloomingdale IL *****

************@*****.***

Mobile: 630-***-****

Certified Coding Associate

Goal-oriented individual seeking a position in the Medical Coding and Building industry. A multitasking Physician Liaison considered highly ambitious, willing to meet or exceed monthly quotas. Confident individual promoting effective communication, relationship building and time management skills. Detailed knowledge of HIPPA Compliance. Considered driven, talented, smart and a valuable addition to any team.

Certification

American Health Information Management Association (AHIMA)

Certified Coding Associate (CCA) Exam Passed on May 1, 2019

Certified Coding Specialist (CCS) Exam Planned

Education

Professional Medical Coding and Billing-Career Step

Certificate of Graduation

·Coded over 250 outpatient reports and inpatient records.

oTypes of reports coded include: Consultations, Emergency Room Reports, History and Physical Reports, Laboratory Reports, Operative Reports, Physician Orders, Procedure Notes, Progress Notes, Radiology Reports, and Pathology Reports.

oCoded reports in the following specialties: Evaluation and Management, Anesthesia, Pathology, Psychiatric, General Surgery, Radiology, Gastroenterology, Dermatology, Urology, ENT, Infectious Diseases, Respiratory, Cardiology, Internal Medicine, Neurology, Neurosurgery, Plastic Surgery, Oncology, Orthopedics, OB/GYN, Trauma, etc.

·Detailed ICD-10-CM and ICD-10-PCS, and CPT/HCPCS Level II coursework (635+ hours) and hands-on ICD-10 coding and code set training.

·Familiarity with the AHA ICD-10-CM and ICD-10-PCS, Coding Handbook.

·Extensive training in the biomedical sciences—medical terminology, advanced anatomy, advanced pathophysiology, physiology, and pharmacology.

·Training in HIPAA and HIM reimbursement processes (billing statements, CMS-1500 and UB-04 (5010) claim forms, MS-DRGs, etc.).

·AHIMA certified training as well as coding ethics for professional coder.

·Knowledge of HIPPA and Patient Confidentiality.

·Extensive Knowledge of Coding Guidelines

·APC and MS-DRG Assignments.

·Posting Charges/Payments.

·Filing Medical Records Medical Transcription.

WEST SUBURBAN DENTAL SPECIALISTS 2007-2013

Lead Administrator

·Handled dental coding and billing of the dental office with the ability to cross code for medical claims.

·Specialized in insurance collections (appeals) with a 90% return on all claims paid.

·Educated patients concerning their Explanation of the Benefits and Remittance Advice statements to all patients.

·Developed and negotiated contracts with major insurance companies to gain access to the preferred provider organization (PPO) to make dental procedures at “low cost” and affordable to patients, by becoming an IN-NETWORK provider.

·Reduced time to receive payment from 30 days to 7 days by improving relationships with major insurance companies.

·Updated paper claims to electronic claim format to reduce time, payment, and efficiency.

·Cultivated patient and doctor loyalty by proactively reaching out to patients’ insurance companies to assure proper co-pays and out-of-pocket expenses were clear and collected at the time of service.

·Received consistent positive feedback from patients and achieved 100% patient satisfaction.

·Introduced HIPPA compliance by researching and implementing the processes to comply with HIPPA requirements.

HOUSE OF BRIDES 2004 – 2006

Lead Administrator

·Processed and audited all Internet purchase orders within a high volume work environment and directed to appropriate personnel.

·Ensured on-time delivery of customer orders via consistent communication with vendors.

·Used problem solving skills to assist the customer service department with order tracking and resolution of customer service issues.

·Analyzed departmental documents for appropriate distribution and filing.

·Entered details such as payments, account information and call logs into the computer system.

·Worked directly with the entire team in all departments to achieve the ideal work environment.

·Verified data integrity and accuracy.

·Copied, logged and scanned supporting documentation.

·Supported Chief Operating Officer with daily operational functions.

·Responded to customer requests via telephone and email.

·Implemented marketing strategies which resulted in 50% growth of customer base.

THE GREAT FRAME UP 1994-2004

Assistant Manager

·Performed staff supervision and duty delegation. Coordinated and posted weekly employee schedule.

·Maintained bookkeeping of all order and completed sales. Inventory control.

·Trained Sales Associates. Scheduled new sales appointments for sales associates.

·Championed excellence in customer care and satisfaction.

·Utilized proficient math skills to produce quality framing products.

·Processed all client purchase orders.

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