Administrative Officer Customer Support

IFEYINWA NNABUENYI

No *, Oluwashemilore Street, Tel: 081********

Awoyaya Ibeju Lekki, Lagos State. Email: *****************@*****.***

EDUCATION AND QUALIFICATIONS

B.sc Communication and Information Technology 2015

Irgib Africa University, Cotonou, Benin Republic.

National Diploma in Computer Science 2009

Federal Polytechnic, Nassarawa

Senior School Certificate 2006

Government Science School, Nassarawa.

WORK EXPEREINCE

Joint Marine Environ Guard Nigerian Limited 2014-2015

24 Chris Ali Crescent, Ikoyi Lagos.

Position: Operation Admin Officer

Duties:

Worked as operations admin officer (Vessels Monitoring /Operations Administrative activities)

Responsibilities include Identification and Monitoring of visiting Vessels within the NigerianExclusive economic zone from the application of satellite Automatic Identification System (AIS) keeping note of the Vessel name, visited Terminal, date of visitation, IMO number, Flag and Vessel’s Gross Tonnage.

Report writing on the identified visiting vessels showing; weekly report on the listings of the visited vessel owner using spread sheet, prepare and submit monthly report on the vessels listings stipulating the expected Sea Protection Levy and waste collection levy to be paid by each vessel owner using spread sheet.

Identified compliances issues, documenting policies including marine operational activities and attend to agent requests and enquiries.

Provided technical prompt feedback on operations on technical, administrative and logistic matters.

Monitored the use of equipment (PPE) to ensure maximum utilization, all local costs both fixed and variable to ensure the continuing profitability of the operations department and the company.

South Oak Nigeria Limited, Lagos. 2011-2012

49 ogudu Road, Lagos.

Position Held: Head Client Services

Duties:

Developed new business plans and strategies

Actively participated in prospecting of new clients by going on daily field marketing with the marketing team as well as maintaining the old ones.

Forged and maintained good links with customers, developed network of business contacts, dealt with customer’s queries and complaints

Ensuring clients satisfaction and achieving managerial set goals.

Curtain Links Services Nigeria Limited 2010-2011

Area 11 mall, Gariki, Abuja.

Position Held: Customer Relations/Administrative Officer

Duties:

Communicate effectively with visitors/customers by managing client-customer relationships and providing customer support services leading to customer satisfaction.

Handles customer enquiries, complain, billing and payment extension service requests, locate resources for problem resolution and design best options solution

Providing information regarding company’s products and services.

Maintaining detailed record of customer database, file retrieval and follow up.

Scheduling of staff annual leave order and monitor driver’s overtime sheet filling and follow up payment.

Oversees and supervises the activities of the dispatch riders, drivers, office assistance and cleaner ensuring effective work delivery.

Helped company attain the highest customer service ratings by external auditors.

Peugeot Automobile Nigeria Limited 2009

Kakuri Industrial Avenue, Kaduna State.

Duties:

Position Held: Internship

Assisted in organizing training and examinations

Handle phone calls

Scheduling of staff examination time tables

Assisted in computer maintenance

CERTIFICATION

International Maritime organization (IMO), By Braemar Howells, Ikoyi, Lagos.

1.IMO’s Convention for the Control and Management of Ships Ballast water and sediments.

2.IMO’s Convention on the Prevention of Marine Pollution.

3.IMO’s Convention for the prevention of pollution from Ships (MARPOL 73/78).

4.IMO’s Convention on the Control of Harmful Anti-fouling systems on Ships.

PERSONAL ATTRIBUTES

Good communication skill

Leadership and good organization ability

Stress tolerance

High level of strict confidentiality

Ability to square up with challenges and unyielding to failure

Relentless in acquiring more knowledge

A good listener.

LANGUAGE SKILLS.

Language Reading/ =Written Spoken

English Good Very Good

Igbo Very Good Very Good

Yoruba Good Good

Hausa Poor Fair

COMPUTER SKILL

Microsoft Word, Microsoft PowerPoint, Database Management and internet.

HOBBIES

Reading, Travelling, Cooking, Singing, Constructive Discussions.

REFERENCES

Mr.NnamdiIwuchukwu Engnr. Paul Osuji

Joint Marine Environ Guard Paulotech Services

24, Chris Ali Crescent, 524 Etim Iyang Street,

Ikoyi, Lagos. Victoria Island, Lagos.

Contact this candidate