Data Entry Administrative Assistant

Christina Dixon

**** ********* **

Hope, AR *****

**.*****.**@*****.*** - 870-***-****

Objective: I would like to be employed by a company with a good benefits program 401K or retirement. A company I can utilize my skills and even advance in the company. A company I can be a positive benefit to.

WORK EXPERIENCE

Provider Services / Claims Rep.

FirstSource September 2021- December 2022

able to multi-task without compromising quality. respond to a variety of telephone inquiries on a

variety of issues using exceptional customer service daily. focus on resolving telephone inquiries regarding

the customer's account, Processing calls from internal and external customers, Maintaining accounts and

updating information in various databases, providing an explanation of programs, benefits, and policies,

Retaining accounts, Tracking the reason for each call to ensure successful resolution, Assist Providers

with Preauthorization, claims, appeals.

Financial Clearance Analysis P.A.C

Stewart Health Group - Remote September, 2020- June 2021

conducted financial analytics into the patient's overall financial responsibility and insurance requirements as it relates to the upcoming scheduled service .

verification of the patent’s coverage. The determination of authorization and referral requirements of the payer, and calculation of the estimated patient responsibility to include annual deductible remaining, co-pay requirements, if applicable.

Demonstrate high level of customer service and professionalism

Able to establish good customer relationships with trust and respect.

Local Office Administrative Assistant

Arkansas State- Lafayette County DHS – April 2019 -June 2020

Performing a wide variety of tasks that are standard or regular support duties within an assigned department or program.

•Screen incoming calls, direct calls. And takes transmitted messages.

•Greets visitors and provides assistants.

•Receives, sorts, and distributes various mail and correspondence to appropriate personnel. Prepares external and internal outgoing mail,

•Photocopies various documents and ensures safeguard of such documents related to confidentiality.

•Performs tasks using standard operating equipment and computer programs to prepare and format forms, correspondence, reports, and other documents.

•Provide routine data entry keying in information into designated fields. using various databases.

•Schedule appointments and conference rooms, verify date, provide follow up.

Tax Preparer

H&R Block - Hope, AR - January 2005 to March 2011

Filed tax returns and prepared governmental reports in compliance with strict standards.

•Trained new employees on accounting principles and company procedures.

•Computed taxes owed by applying prescribed rates, laws and regulations.

•Proactively researched technical tax issues related to clients refunds or owed taxes.

WIA (places I work while in the WIA program)

HR Clerk

Southern Bakeries LLC - Hope, AR - February 2005 to November 2006

Led a comprehensive safety training for staff members.

•Administered compensation, benefits and performance management systems and safety and recreation programs.

•Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.

•Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.

•Answered multi line phone system professionally and directed calls to appropriate staff or department

•Answered and managed incoming and outgoing calls while recording accurate messages.

•Directed guests and routed deliveries and courier services.

•Screened applicant resumes and coordinated both phone and in-person interviews.

•Opened and properly distributed incoming mail.

•Greeted numerous visitors, including VIPs, vendors and interview candidates.

•Helped distribute employee notices and mail around the office.

•Organized all new hire, security and temporary paperwork.

•Screened all visitors and directed them to the correct employee or office.

Receptionist

City of Hope - Hope, AR - May 2004 to August 2004

Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.

•Greeted customers entering the office to ascertain what each visitor wanted or needed. • Politely assisted customers in person and via telephone.

•Developed reputation as an efficient service provider with high levels of accuracy. • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

•Served as the main liaison between customers, management and sales team. • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

•Directed calls to appropriate individuals and departments.

•Asked open-ended questions to assess customer needs.

EDUCATION

Associate of Applied Science in Business/Accounting

University of Arkansas Community College of Hope - Hope, AR 2006

Licensed in AR and OK – Life- Health and Accident Insurance

ADDITIONAL INFORMATION

SKILLS

•Benefits clerk

•Interviewing Employee coaching

•Payroll clerk

•Performance management systems

•Records maintenance

•Unemployment laws

•Peachtree Bookkeeping

•Great Customer relations

•Human resource laws knowledge Pleasant demeanor

•Accounting familiarity

•Advanced clerical knowledge

•Microsoft Excel certified

•Federal/State tax preparation Individual tax returns

•Tax accounting

•Works well under pressure

•Excellent planner and coordinator

•Accurate and detailed

•Customer service-oriented

•Articulate and well-spoken

•Database management

•Excellent communication skills

•Professional phone etiquette

•Multi-line phone proficiency

•Filing and data archiving

•Meditech

•Rev Pro

•Sales Force

Contact this candidate