Call Center Hr Coordinator sales manager

Jessica Holloway

*************@*****.***

•470-***-****•

OBJECTIVE Accomplished professional seeking growth in the field of customer service for internal and/or external customers.

EDUCATION

University of Phoenix, Online

MS Psychology, 2014

University of West Georgia, Carrollton, Ga

BA Psychology, 2010

EXPERIENCE

Qurate Retail Group (2015-2022)

Ballard Designs – Atlanta, GA – HR Coordinator – Oct 2017 to Feb 2022

●Assist Sr Director of HR & Talent Acquisition with scheduling, setting up external interviews & internal meetings via Outlook & Microsoft Teams for multiple brands

●Update & maintain team member files via PeopleSoft & Workday as well as in paper form

●Assist with creating requisitions & onboarding in Workday through all aspects of the hiring process including offers, hires, backgrounds & E-verify

●Manage retail and corporate payroll & hours via Kronos & ADP for 15 locations

●Complete I9, 8850 and E-Verify paperwork for all new corporate & retail team members

●Work with TA in training and assisting all retail managers in Workday processes including creating requisitions, moving candidates, creating offers, hiring candidates and updating team member information

HSN

St Petersburg, FL – August 2015 to Oct 2017

• L&D Coordinator (Summer 2017)

●Prepared and Developed New Hire information Packets

●Entered Training Logins into CME/Avaya for all new call center reps

• HR Talent Acquisition Specialist (Winter 2016)

●Conducted 35+ interviews weekly for the 2016 holiday hiring season

●Experience with Taleo, PeopleSoft, Kronos, Agent Database and Sterling as well as Excel, Word, and Google Docs

•Service Resolution Team (Aug 2015 to Oct 2017)

●Handled escalated customer concerns for the call center for the HSN brand

●Provided guidance for incoming as well as seasoned call center reps

●Assisted with special projects for updating intranet information

SFE Energy

Sales Manager – Jersey City, NJ – November 2013 to July 2015

Utility Sales

●Sales Manager

●Achieved top sales while maintaining a consistent average

●Management/training of 3-4 agents daily

Pinnacle Sales, Inc

Independent Contractor – Muncie, IN – May 1997 to November 2013

Traveled nationally to sell magazine subscriptions to consumers

●Hired and trained new employees and monitored their progress while achieving "Top Sales" status on a consistent basis with limited supervision

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